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Hours spent on the phone only to have them mistakenly cancel our flights home and try to uncharge us to issue a new ticket. Over 6 hours spent on the phone. No one can solve a simple issue that they created. All of the agents tell you they will look at what's happening and put you on hold for an hour without solving any actually issue(s). This is honestly the worst travel experience I've ever had and I've had plenty.
Micky E.'s review of American Express Travel earned 2 Very Helpful votes
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Amex travel is more expensive than booking direct. The customer service is horrible. They will...
Been a customer for 25 years and the service is terrible. Rates went down but nothing guaranteed...
