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I'm a platinum card holder and this was my second booking this year. The made an error on the return flight and somehow fixing that invalidated a leg of the departure flight just a couple hours before an international flight. To go around amex and get the flight fixed locally and still keep the rest of the flights exactly the same cost an extra $1000 from their mistake.
Tip for consumers:
Choose another site to book travel
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Amex travel is more expensive than booking direct. The customer service is horrible. They will...
Been a customer for 25 years and the service is terrible. Rates went down but nothing guaranteed...
