TopshopReviews 83

I was considering buying from here after hearing about how great their Jamie Jeans are. Upon buy I registered to receive 10% off. Long story short the promo code didn't work. I reached out to customer service to see if they could right the situation, they asked for a screenshot of the promo email and after I provided it they told me to make my purchase first and then I would be refunded 10%. Shame on you TopShop. Your customer service will be your downfall.

They had the cheek of sending me two items not the same product code that I ordered, I sent them both back Royal Mail Tracked, they only refunded me one, I am still outstanding a refund for the other item.

Contacted there thick customer service they are not helpful and just keep telling me they haven't received my other item, EVEN THOUGH I HAVE ROYAL MAIL PROOF IT WAS RECEIVED BY THEM.

I am really disappointed with this company, they have potentially stolen my money and not refunded me.

Even staff inside every Topshop I have been in to have serious attitude problems for god sake you work in Topshop not harrods.

Get a personality get some staff training, idiots the lot don't deserve Jobs in my opin

Bought online using 4 day st delivery service. Items did not arrive and delivery date on line keeps moving back and showing as being packed by warehouse. Money has been taken from account and customer services cannot be reached by phone and emails ignored. Terrible let down as I was going on holiday and hoping they would be with me to go. Will never use again and don't know when or how I will get my money back as I will not be around if they arrive while I am away to take delivery (hope they dont leave package outside my house by bins!) Avoid and don't make the same mistake - buy in the shop but never online.

I will never again buy it through this site. Shame. They do not have any protection, and no one cares about you losing your money. I bought sandals at topshop.uk and of course I paid them immedeately. Confirmation mail came from some scam Chinese web page. Now, i am still waiting for my order, more than a month. Nothing. Of course no one is answering to the phone and after a few tens of mails they told me it was not the topshop site

Clothes quality is mostly rubbish, but it's a matter of taste, and some brands they carry (not topshop brand) are pretty nice. So it's all good until you have a problem to solve, because the customer service is the worst, most useless and infuriating I have ever seen. Just getting a reply takes forever, also I'm sure they pretend not to understand your problem so to discourage you. Their return policy is stupid as f., they make you pay in advance for a printable label, but it's not an option, you can't complete the return process if you dont pay for the label with the company THEY chose. Then when you go to the post office the label doesn't work, they scan it and the code is not recognized. So you pay again at the post office, come back and ask for a refund of said useless label, and this is when the odissey begins. A NIGHTMARE... as I said, they keep not understanding the issue again and again, it takes 2 days to get a reply, every time a new person answers and doesn't bother to read what has been said before so of course they don't understand $#*!. They just don't care to understand! Even though they work at customer service (?). At last I get the refund. In the meantime my invoice goes back to the topshop warehouse. They send me a PARTIAL refund. Yes, minus those 10,10. I'm speechless, I don't have energy for anger anymore. This is just DISHONEST and pathetic, they lack the basic respect for the customers. Will never ever buy again and I will do my best to make everyone I know do the same.

I ordered a delivery to Australia for my daughter. Worst experience of on line shopping I have ever in my life had. I sent 3 emails to their contact us link... not one reply. They did not resolve the problem... I messaged them on Facebook... no reply once again. Telephone call not answered... I was calling from Spain. Had to end wait of call. I still have had no reply to any of my messages. Since my order was placed in October 2017... today is 7th December 2017! Rubish shop and will never use them again!

Our local retailer in Canada only carries to size 10 - with tighter fitting items I like to size up. I went onto the TopShop UK website - found the three items I really like and ordered them... then checked the reviews. I was horrified by the very low ratings everywhere, though I know there is more reaction to a poor experience than a good one. I knew at checkout the Estimate delivery timeframe was a bit of an overpromise, so I had already set myself to wait. Two days after the Estimated date I started to wonder if the reviews were true. Day three I was pleased to find three beautiful shirts in my mailbox. Why Topshop does not pad their delivery by a few days - or warn of a buffer in the delivery timeframe - I don't understand. If they did they would have fewer bad reviews I'm sure.