Nata P.

For more than a week my order hasn't been even shipped despite the commitment to deliver it withing time frames the website suggested. We all experience the holidays season not for the first time ever so the company could do better with it.
The return of the merchandise is not free ( okay, not competitive though) but then they send it in multiply shipments so you have to return ( if needed) in multiply returns being CHARGED multiply times as well :) Thank you! No more online shopping there. And NO CHAT to talk to anyone for weeks. BAD

I like Topshop style, however, it's not the only one on the market. Considering the service one can find better options to spend money. I haven't received my Order despite the missing of the deadline and send an ENQUIRY every day. Nobody replies. So I don't know where my order is and whether I will ever get it. Still trying. Terrible service

I try to reach a customer service through the website asking why payment options don't really work but not reply. Good I haven't bought anything

I should rate it a zero. Rude customer service, telephone line is impossible to reach for hours, dirty stores; deliveries are late FOR DAYS without explanation and apologies; wrong deliveries are common; rotten veggies and fruits are delivered often etc.

My experience is based on 4 orders delivered within 2 months, 1 order is still in process. So it is very good. Free DHL EXPRESS delivery if a purchase is over 190$, easy tracking, customer service response within 24 hours, money are returned with no problems. I really appreciate that, currently I am in China and I don't know any so customer friendly network. Yes, sometimes items are out of stock and instead of 2 business days I waited 7, but with a delivery and return service- I can deal with that. I shop a lot and all networks have the same issues. All, but not all of them are so responsive and easy with orders and returns. Thank you!

Impossible. While more than 90% of Chinese people are holdres of China Union Pay, and foreigners almost can't get a credit card there, Shobop doesn't accept this kind of payment nor PayPal. Shame

I can't imagine how anyone can order anything at China website. Prices are rediculous. They are already higher than on other J. C. websites plus taxes, customs fees etc. I understand, most of networks consider taxes as a customer responsibility which is fine with me. I don't understand how other networks have way lower taxes for China (e.g. outnet.com) or pay taxes themselves (e.g. Raffaello-network). Upon check in the final price is almost double. No promotion for China usually. Things of 2 years ago collection are still on sale for the same prices... Apparantly, J. C. Is not interested 8n this country.