Erika L.

Clothes quality is mostly rubbish, but it's a matter of taste, and some brands they carry (not topshop brand) are pretty nice. So it's all good until you have a problem to solve, because the customer service is the worst, most useless and infuriating I have ever seen. Just getting a reply takes forever, also I'm sure they pretend not to understand your problem so to discourage you. Their return policy is stupid as f., they make you pay in advance for a printable label, but it's not an option, you can't complete the return process if you dont pay for the label with the company THEY chose. Then when you go to the post office the label doesn't work, they scan it and the code is not recognized. So you pay again at the post office, come back and ask for a refund of said useless label, and this is when the odissey begins. A NIGHTMARE... as I said, they keep not understanding the issue again and again, it takes 2 days to get a reply, every time a new person answers and doesn't bother to read what has been said before so of course they don't understand $#*!. They just don't care to understand! Even though they work at customer service (?). At last I get the refund. In the meantime my invoice goes back to the topshop warehouse. They send me a PARTIAL refund. Yes, minus those 10,10. I'm speechless, I don't have energy for anger anymore. This is just DISHONEST and pathetic, they lack the basic respect for the customers. Will never ever buy again and I will do my best to make everyone I know do the same.