TopshopReviews 83

It seems like I was one of many to be scammed by Topshop! I was desperate to find a particular item and rushed to purchase it in time for Christmas before reading reviews. HUGE mistake! Although I ordered with plenty of time, Topshop failed to deliver a critical gift within the quoted time, with NO communication, causing us to scramble at the last-minute for a substitute gift. The item for my new daughter in law, (who spent Christmas with us for the first time) will arrive weeks after the quoted time and after the couple returns home (out of state), causing me to incur shipping charges. It was the only thing she asked for, so it was a big deal that I didn't have it for her to open on Christmas Day. Both their website and my receipt say 4-7 days as the quoted delivery time, but that's a joke. Other reviewers quote several weeks beyond that and MANY report not getting their items at all. Of course they block consumers from posting on their Facebook page, so you cant warn others about their deceptive practices. Thats a clear indicator of a dishonest company. After reading reviews on various sites, I doubt the item I purchased is even authentic. It is probably a cheap knock-off and I would be better off returning it immediately. Which will no doubt be a nightmare (if I can even do it at all) and is just great since the item is sold out at any trusted retailer now. Curse you Topshop!

Those of you wanting to spend your hard earned money here, don't bother. You can get better products and actual TOP notch customer service quality elsewhere.

I called the customer service line because my order didn't get sent to my address and was shipped back. I wanted to know if it can be resent or if a refund was going to be taken place. The agent that took my call was completely barbaric. He interrupted me when I gave him the first two numbers of my order number saying it wasn't right when I was simply reading it off from my email. He then asked me for my email and when I was spelling the email out to him, the damn brute sighed extremely loud and claimed it wasn't valid. After he placed my order number that he said was incorrect in the system he said, "Give me a moment" and there was literally 5 minutes of dead air. I got uncomfortable with the awkward silence and tried to conversate and was immediately rushed on hold. I was on hold for over 15 minutes waiting for an agent to take my call and now this piece of $#*! is going to place me on another hold because he can't perform basic customer service duties? Seriously?
At the end, the agent wasn't of any help with answering my questions or being attentive to my concerns. There was nothing resolved and I wasted 30 minutes of my time spending 95 percent of it listening to hold music. I honestly do not know what is going to happen with my situation or if I'm going to receive a refund, and though I do not want to call them back, I will have to eventually and I'm going to have to be aggressive since their agents have no basic communication or social skills. If I had known how this was how their "Top Shop" customer service quality was, I never would of shopped there. I wish I had seen these reviews before placing my order.

I will never shop at Dumbshop again.

I was in Dublin for the day for a 5 seconds of summer concert on April 26th and was shopping on Henry Street in the shopping center. I was looking around the store and their was a vintage clothing line of items on a rack, i am not sure where top shop bought these items off but I purchased a vintage Peachy denim dress. When i walked to the counter i was greeted by a terribly rude young man in a blue shirt and blonde hair. He was extremely grumpy since it was close to closing time. He told me about that the item i bought was apart of a clothing line that i could not return or refund, I thought that was a bit odd but i wasn't going to ask any further. The item was 30 euro and i am extremely angry that this man failed to inform me that the good was damaged! There were four tiny holes in the back of the dress and a ripped off tag in the back. I failed to notice this and i went up to him again and he refused to do anything about it and clearly the only thing on his mind was to get home and into bed! Terrible attitude from the staff and i believe he should've informed me that the good may be damaged! Absolutely raging! I wont be stepping in top shop ever again!

I used Topshop to purchase a little nicknack from their online store and had no trouble.
The item I purchased was a cute salt and pepper shaker. It came well packaged, unbroken, and best of all, it came just as pictured online. Also, because of their free shipping no minimum rule, it was a really good deal for me.
However, I haven't heard the best things in terms of clothes shopping. For me, I am not a fan of most of their clothes and they cost too much for me, so I wouldn't know.
For my own experience, I didn't have any trouble.

It is worth noting though, their tracking for your package kinda sucks big time, doesn't keep you that well up-to-date. Oh well, it did come, in one piece, and for the most part, on time. [the date of arrival changed on me once from the 11 to the 12-13.]

I ordered boots 4 weeks ago and they still haven't arrived! I used standard shipping and they said it would take max 10 days. Three weeks later, I hadn't received anything so I emailed customer service. Lady tells me to "check my post office" as if the parcel is supposed to magically appear there or something. Then she says it will take "up to 4 weeks" for international shipping! Why didn't they warn me earlier? And it's been 4 weeks already.

I had the most embarrassing experience of shopping in this store where I was accused of stealing a $300 jacket that my boyfriend bought. He bought the jacket some weeks ago to wear for my birthday but ended up not liking the way it fit but he had lost the receipt and I was returning it in exchange of some other items. After the cashier did the store credit in return for the new items I picked up as I made my way through the door security came and said mam please follow me *dont make a sceen* and escorted me to a room on the lower level at this point I don't know why I'm being brought to this room. The man the started to raise his voice saying he has been watching me in the store and that I took the jacket of the hanger then placed it into my wallet and that I didn't even enter the store with the jacket. I think this store workers are racist because the guy asked me how am I able to afford a $300 jacket with no receipt to show the proof that I actually bought it. They went and reviewed there security camera then returned and apologized for accusing me of stealing the jacket but that apology was not good enough for the embarrassment that I still feel! Good store to shop for unusual items but racist workers I will not be shopping here any longer.

This is a mixed review.
Sometimes I find that the value for money of products from Topshop varies.
I have recently brought a pair of shoes, which I was very pleased with the quality of them and the price.
The staff in store are always kind and helpful.
Though I find that a lot of the clothes (not all) are not value for money as the quality is nothing special and not great when compared with other high street shops with the same price points.
I feel as a brand Topshop lacks consistency.