• Topshop

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Overview

Topshop has a rating of 2.29 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Topshop most frequently mention customer service, and credit card problems. Topshop ranks 138th among Designer Clothes sites.

  • Service
    8
  • Value
    5
  • Shipping
    8
  • Returns
    3
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No one has responded to emails and customer service is not available.
How would you rate Topshop?
Top Positive Review

“Cutest crop top - Its the volume sleeves for me!”

Taja.Mamoyo ..
5/2/21

I bought a Topshop embroidered cropped blouse via ASOS, what really caught my eye was the volume sleeves with added ruche around the arms and the flower embroidery detail all over the top. This fits perfectly as its cropped length is not too short and has the right amount of cleavage. The blouse is in satin-style fabric, it was originally £29.99, and I got it on sale for £10.80 which was a massive bargain. Now that lockdown has been slightly eased, I will be wearing this to a bottomless brunch with the girls soon.

Top Critical Review

“Never received purchase and no customer service response”

Jay W.
1/15/21

DO NOT BUY FROM THIS COMPANY! I ordered some jeans online and never received them. No one has responded to emails and customer service is not available. So disappointed.

Reviews (90)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (27)
Thumbnail of user patriciat2030
1 review
0 helpful votes
July 24th, 2023

Use other company's logo so you think you are buying the real deal they are a fraudulous company asked for refund several time specified didn't want shipping they don't reply nor respect our demands. Mastercard called me when money was taken on my crédit card and told me this company is red flagged declared them to police fraud department RCMP. Also had to chance credit card number for protection cause they tend to take money on credit card without consent

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayw411
1 review
0 helpful votes
January 15th, 2021

DO NOT BUY FROM THIS COMPANY! I ordered some jeans online and never received them. No one has responded to emails and customer service is not available. So disappointed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user floram61
1 review
0 helpful votes
January 12th, 2022

I ordered goods from Topshop on 11th Dec. Today is 12th Jan still no delivery.
I have emailed details of my payment but getting nowhere.
Reporting to Trading Standards. Wiah more people would do the same.

Thumbnail of user brij6
1 review
10 helpful votes
June 16th, 2019

I was considering buying from here after hearing about how great their Jamie Jeans are. Upon buy I registered to receive 10% off. Long story short the promo code didn't work. I reached out to customer service to see if they could right the situation, they asked for a screenshot of the promo email and after I provided it they told me to make my purchase first and then I would be refunded 10%. Shame on you TopShop. Your customer service will be your downfall.

Thumbnail of user l62
1 review
0 helpful votes
January 22nd, 2021

I bough some shoes 2 month ago and it never arrived. Customer service does not respond (I contacted them 4 times). Be careful and always pay with credit card so that you would be able to dispute the charge

Tip for consumers:
pay with credit card in case you would need to dispute the charge

Products used:
the product i ordered never arrived and the customer service does not answer my requests

Service
Shipping
Thumbnail of user sh537
1 review
3 helpful votes
October 1st, 2020

Ordered a dress from Topshop- sent me it with holes and burn marks in and smelt to bad

I felt sick.

Clearly been returned by someone else and they don't check their stock before sending out.

Apparently I have been issued a refund but klarna has not Informed me if this apparant refund.

Will not be buying from them again

Thumbnail of user soniaf22
3 reviews
16 helpful votes
June 26th, 2019

Don't shop here if you are in USA, they shut down all the stores and they don't have anymore customer service, or it doesn't work. I purchased 2 identical dresses in different sizes, because I was not sure which one will fit. It was horrible cheap looking dress so I returned both of them. I got refund for one. I tried to contact someone at TOPSHOP. I was trying to call them and message them for 2 weeks with zero success.

Thumbnail of user marinam77
1 review
14 helpful votes
June 4th, 2018

I will never again buy it through this site. Shame. They do not have any protection, and no one cares about you losing your money. I bought sandals at topshop.uk and of course I paid them immedeately. Confirmation mail came from some scam Chinese web page. Now, i am still waiting for my order, more than a month. Nothing. Of course no one is answering to the phone and after a few tens of mails they told me it was not the topshop site

Thumbnail of user mairet
1 review
12 helpful votes
April 3rd, 2020

Bought a pair of joni maternity jeans cost 66 euros delivered. Wore them once and the band has no support and they keep slipping down. Gone baggy at the thighs and knees also. Atrocious quality. I contacted topshop customer service, was ages waiting for someone to get back to me and when they did they said I would have to post them back. I explained I am pregnant and self isolating on medical advice so can not get to post office. I asked for an alternative like them being picked up and returned by courier as that is how they were delivered and the refused. So unhelpful. I am pregnant not working and down 66 for a pair of jeans I can't wear. They are a disgusting service. Save your money. ASOS are great for maternity and they have an excellent customer service

Thumbnail of user xinl5
1 review
13 helpful votes
April 4th, 2019

I would like to give 0 star if it's possible. The worst customer service I've ever dealt with. Theis is what you got from the service:"Please note any follow up emails sent will automatically overwrite the original date resulting in it taking longer for you to receive a response". And I've been waiting for over 4 weeks.

Thumbnail of user olgas156
1 review
0 helpful votes
January 15th, 2021

Hi! I placed an order a month ago, with quick delivery. My 2 days delivery was cancelled and they mentioned I will receive my package in 5 days. Well it's been a month and my clothes are not here. Tried to get in touch with customer service, who are not providing any information about my order, only that it has been dispatched and future info will follow. - As you can imagine I am here because they have never gotten back to me, and I am starting to be desperate.

The order that I placed is huge and I am really worried that I just wasted my money and will never see my clothes.

Save yourself and your nerves, and avoid TopShop! Really!

Tip for consumers:
Shop at ASOS!

Products used:
none, they never arrived

Service
Shipping
Quality
Thumbnail of user golbargk
1 review
9 helpful votes
July 17th, 2020

Bought 4 pair of shoes more than two weeks ago only received two pair and customer service is not replying to my emails! Its ridiculous! Phone lines are off and no one reply to email! I want my money back!

Thumbnail of user daveh331
2 reviews
2 helpful votes
August 5th, 2019

Sent FAKE logistics reports for a couple of weeks - then - vanished - like "Caspar the Ghost." Ordered an electric wheel chair - saw on Facebook. Professionally done video - so I thought it was legit! WRONG!

Thumbnail of user taylora76
1 review
14 helpful votes
November 27th, 2019

If you're thinking about ordering something online, SHOP SOMEWHERE ELSE. I placed an order 2 weeks before I leave on a trip. I waited 10 days to have them tell me my package was delivered when it was in fact not delivered. I was home the entire day and nothing was ever delivered. Also, if you live in the US you can only email about your order or expect insane phone charges for calling internationally. I basically just have to sit here and wait and hope for some info about my package. I work full time and don't have the time to go around shopping before I leave or have extra money after placing a large order. I also won't be receiving a refund before I leave on my trip either. Thought I could trust what appears to be a large reputable company... guess not! I'm now scrambling and stressed out, thanks Topshop!

Thumbnail of user joannaj49
1 review
8 helpful votes
August 11th, 2020

Do not buy online. Was unable to get a return label online. Contacted customer service via email four times (no telephone support) & received one response, & no return label. Like what you buy, because you're stuck with it.

Thumbnail of user tajamamoyo
12 reviews
10 helpful votes
May 2nd, 2021

I bought a Topshop embroidered cropped blouse via ASOS, what really caught my eye was the volume sleeves with added ruche around the arms and the flower embroidery detail all over the top. This fits perfectly as its cropped length is not too short and has the right amount of cleavage. The blouse is in satin-style fabric, it was originally £29.99, and I got it on sale for £10.80 which was a massive bargain. Now that lockdown has been slightly eased, I will be wearing this to a bottomless brunch with the girls soon.

Service
Value
Shipping
Quality
Thumbnail of user jasminek83
1 review
10 helpful votes
November 4th, 2020

I placed order number ******* on October 8th. I have been going back and forth with USPS and Topshop for about a week now. I never received my package and an getting nowhere with a refund. Topshop customer service keeps asking me the same thing (do my neighbors have it, is it in a safe place, does anyone else have access to my mailbox) it's getting frustrating. My packages if small enough which this was, would have been placed in my individual mailbox in the cluster unit. It was scanned this but because there are multiple mailboxes inches away there is no actual proof of this.

Thumbnail of user kashifp2
2 reviews
4 helpful votes
September 22nd, 2020

I have been shopping from topshop for quite a long time now i have noticed they have got one of the best designers in the business. Amazing

Thumbnail of user nadiaj26
1 review
2 helpful votes
June 18th, 2020

Do not purchase anything online. I've received my order and was damaged and I tried to get a hold of them but no answer whatsoever. It was my first and would me my last time shopping at top shop

Thumbnail of user feranmif
3 reviews
0 helpful votes
October 7th, 2022

Very good quality, even the cheapest clothes had good quality for a nice price. I enjoy topshop a lot

Thumbnail of user yazminr3
1 review
0 helpful votes
August 9th, 2019

Bromley awful
I went into your Topshop Bromley store on 08/08/2019 I saw a pair of jeans for £20 however when I went to the till you said they were marked at full price you did not offer to honour this price and you were rude and I am a regular customer I am extremely upset as the price something is advertised is the price the customer should get your staff on till Roisin was not helpful and the manager I spoke to did not understand that the store was at fault awful customer service was given

Thumbnail of user winniea7
1 review
7 helpful votes
November 14th, 2020

My daughter and I were racially profiled abd refused entry in the store by the manager. The Equality abd advisory service have found their actions to be racist. Three months on and Topshop are yet to acknowledge and apologise for it.

Thumbnail of user grettab
1 review
5 helpful votes
July 3rd, 2019

I can't believe how AWFUL your customer service is. You get me to sign up for your email in promising a 10% discount code - which DOES NOT WORK. After about 5 days and 12 emails later, someone FINALLY promises to just refund my account the 10% after I order.
And guess what... 1 week later and another 8 emails later - I STILL HAVENT RECEIVED MY REFUND!
TOPSHOP ARE A BUNCH OF LIARS!

Thumbnail of user pennyt25
1 review
4 helpful votes
July 5th, 2018

Bought online using 4 day st delivery service. Items did not arrive and delivery date on line keeps moving back and showing as being packed by warehouse. Money has been taken from account and customer services cannot be reached by phone and emails ignored. Terrible let down as I was going on holiday and hoping they would be with me to go. Will never use again and don't know when or how I will get my money back as I will not be around if they arrive while I am away to take delivery (hope they dont leave package outside my house by bins!) Avoid and don't make the same mistake - buy in the shop but never online.

Thumbnail of user rosiep33
1 review
7 helpful votes
September 3rd, 2019

I had been hearing some really positive things about Topshop jeans for a long time and finally decided to pony up the money and give the brand a try. Spent a little over $70 on a pair of the Jamie jeans and was told in an email from Topshop that I would be receiving a tracking number shortly. That was two weeks ago. I looked online and saw that their average shipping time for the US is between 5 to 8 business days. I decided to try and get ahold of their customer service on Twitter and after waiting for a few hours for a reply they finally said that my order was considered lost in transit and that they would be giving me a refund. I live in the US and there are no Topshop stores near me so how am I even supposed to try this brand if their stupid website can't even send me what I ordered? Just a bad experience overall. I want to try out their jeans but I don't want this to happen again. I guess I'm just s*** out of luck?

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About the business

Discover the latest in women's fashion and new season trends at Topshop. Shop must-have dresses, coats, shoes and more. Free shipping and free returns on all orders.

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