TopshopReviews 83

I went into the topshop in sydney on george street. I tried a couple items on and decided to think. The girl at the change room was really rude and looked absolutlely miserable. I went back later to buy something I had tried on earlier. I was served by the same rude girl but she was now on the til. She was a blonde pregnant woman. She didn't smile say hello or thank me when I left. The only thing she said was the total of my items in a very monotone uninterested voice and again looked completely miserable and like she hated everyone in the entire store. How do people like that get jobs in customer service? Its not hard to smile and be nice

My shopping experience at The Grove
To night I bought a pair of Sunglasses at the top shop at The Grove. It was $45. I bought a similar pair one month ago at Zara in UK, much much cheaper and they gave me a brand new pair at the cashier. Tonight, this pair at display was full of finger marks and Ashley, the girl at Cashier told me this is the only they have. OK I bought it as I really like it but felt very unhappy afterwards. Main reason was the attitude of Ashley. Arrogant and rude! She can say it nicely, then even buying a floor sample, would feel not so bad!

I don't know if the product is good, but it's been 3 weeks and I still have not received my item... Their customer service is useless, and they say it can take up to four weeks... Why didn't they warn me of this? They charged my card immediately... And it appears based on the tracking that they have not even shipped my package!

This company is the worst. I ordered a swimsuit for my daughter, it took over 2 weeks to arrive. It is too small, so I tried to log into my account to arrange for a return, and my account is locked. I have tried to get a new password, reset, to no avail. When I was emailed asking for a REVIEW of my product, I took that opportunity to ask them for help with a refund/return. Nothing. I've been emailing TOPSHOP for 2 weeks, begging them for help with a return/refund. I'm never ordering from them again.

My first purchase with standard shipping which was free, took over two and a half weeks. Pretty long for wanting my shoes so when I wanted to order another pair, I decided to take the $15 express and duty paid shipping for faster service. Now that is suppose to take only 2-4 working days... I expect it to come to my door in 4 days if that's what it states! But since I'm understandable that it is shipping from the uk, a week will be fine. I contacted customer service on the phone, and that took me ten minutes to wait, and when I finally had someone help me, I can hear that they are very busy in the back. I then asked the lady that if I paid for the $15 shipping, shouldn't I at least get my tracking number already since it's been two days? She then very kindly checked the day when it was suppose to leave the warehouse and when the latest it should arrive to my house. Only a week, so I was fine. I understand that it is a very long distance from there to here in the us. So I'm sad it is taking longer than I thought but it was a very kind service. If it doesn't come in the day she said though... I will be pretty mad. So hopefully it comes in the day she said it would.

Had 2 good experiences with no shipping fees EITHER way- it took FOREVER to arrive but that was OK... items were as described. However- not sure if it was due to weather or the Holidays or WHAT- but last order - not even as $$ just never showed up! Their emails do not work- they were even asking me via email to REVIEW My order (which had never shown up) You can't track the order as the page says it's "unavailable". I finally CALLED- the woman was nice but told me this happens ALL THE TIME that items just "don't show up"... That's it. I'm very disappointed- waited a month and ended up with Nothing. Now I have to deal with cancelling the transaction on my Credit Card as I don't even trust them to do the Refund- she didn't seem at all interested in taking ANY information at all from me! Not the Order # or anything- just if it wasn't here by now- it's Not coming... WOW. No more shopping w/them from me- Bummers! Their clearance stuff was great. I really wanted my $15 zippered leggings and warm furry scarf!

I ordered some clothes from Topshop US site and ARAMEX sent me an email asking for additional custom couple days ago. Now someone by the name of Michelle Yu emailed me every day asking for the money and said that they won't deliver until the money is transfer. They ask for $80. With all the fraud and scam, I hesitated to put in my credit card information in a third party site. And why nobody mentioned about custom in the first place. Why do I need to pay custom for something I bought in my own country. I bet this is not the first time this happens, I read a lot of people and fashion blogger talked about this. My advice, need anything nice from UK, go to ASOS.com. Even if they ship directly from UK, they won't charge custom unless is over thousands of dollars.

I VISITED TOPSHOP WITH MY DAUGHTER ON A RARE MUM/DAUGTHER SHOPPING EXPEDITION. I WAS DELIGHTED TO FIND THAT TOPSHOP CATERED FOR THE MORE SENIOR LADY AND NOT JUST THE TWENTY SOMETHINGS. IT WAS A REFRESHING EXPERIENCE - THE STAFF WERE COURTEOUS / FRIENDLY/ PATIENT/ AND SEEMED VERY HAPPY TO OBLIGE IN ALL AND EVERY POSSIBLE WAY.
I LEFT THE SHOP HAVING BOUGHT SEVERAL ITEMS FOR MYSELF AND SOME JEWELLERY - MY DAUGHTER HAD SEVERAL BAGS ALSO.

I WAS DELIGHTED NOT TO HAVE TO LOOK IN A LOT OF OTHER SHOPS- AS I HAD FOUND EVERYTHING I NEEDED FOR AN IMPORTANT FAMILY GATHERING IN ONE SHOP. TOPSHOP!

Shipment inconsistency
Customer Service A
Price C
Product Quality D

Although I live close to the biggest Top Shop retailer in North American, I still like to visit topshop.com for the latest fashion. According to the website, I wouldn't get a tracking number if I ship my order with Standard shipping method. However, I got the tracking number via email after they shipped my order. After couple weeks, I received my order. I didn't order much, only 4 clothes and a pair of boots. Unfortunately, After I spent $500+(duties+taxes$150+)I had to sent 2 items back as they were a hold either on the back of a top or a side of a legging. The second time was very funny, I have neither given a tracking number nor received my order! Thank God that they have a wonderful refund policy. I called them few times, luckily I was being offered a refund by a lady with a very sexy British accent.

So I placed and order on top shop. I saw a dress on the Website and fell in love w it. I wanted to wear it to a party this weekend (June 1st)! I placed my order on May 24th 2013.The site charges a whopping 30.00 for Tracked and Faster shipping (the site says 4 days). So i paid it. The info box popped up and stated w the faster shipping my dress would arrive NO Later than May 30th This THURSDAY! However the tracking info has not updated and my package is NOT on the way! I called customer service THEY SAY THAT TRACKED AND FASTER IS 8-10 WORKING DAYS! AND STATED THAT I SHOULD DISREGARD THE NOTE THAT STATED THE ESTIMATED ARRIVAL DATE AND STATED I SHOULD READ THE FINE PRINT IN TERMS AND CONDITIONS (which u must agree to, to complete an order)... I FEEL RIPPED OFF. I'VE PAID 93.00 70.00 for the dress and 30.00 for the not so faster shipping) AND IT LOOKS LIKE MY DRESS MAY NOT ARRIVE IN TIME... IM SO DISAPPOINTED W THE SITES MISLEADING INFO SINCE WHEN IS 8-10 WORKING DAYS EXPEDITED SHIPPING AND TO CHARGE 3X'S MORE THAN STANDARD SHIPPING AT THAT. SHAME ON YOU! THIS IS THE LAST TIME I EVER ORDER ANYTHING FROM THIS SITE! ITS THE PRINCIPLE. DON'T MISLEAD CUSTOMERS!

I have been waiting for a return shipping cost refund for over a month.

Topshop had sent me a different dress than what I had ordered and thought I wouldn't notice. It was very clear to me that the quality and lace design were totally different and not accurate to the description on the website. When I called customer service I had to wait for a very long time and finally reached someone that said I had to post the shipment back to them and they would refund me the money.

I sent all the paperwork and receipts and I was not refunded the shipping (only for the wrong dress). I have been emailing the company for 1 month now about this issue and they have failed to reimburse me for the out of pocket cost for shipping that I paid for their mistake! I have never dealt with such horrible customer service. I would warn all potential customers not to buy from the website topshop.com because their customer service is awful when dealing with returns, even when it is all their fault!

I was intrigued by the website as I have had nothing but good experiences while shopping in store at Topshop, although the website is ROTTEN!

In January I ordered, some jeans, a dress and a top. They took a while to arrive, around three weeks. When they arrived, there were in excellent condition, all individually wrapped up as you would expect from a dry cleaners. So the clothing itself and the posting was good. I found the jeans short in the leg and just ill-fitting. I then got a return number and sent them back, around the start of February. And that was the last time I seen the jeans and the 40 pounds I spend on them! I have sent six emails, over the past 4 months, at no prevail! Not once response to any of the queries that I had. The NZ customer assistance line that they supply on the website doesn't even exist, the numbers been disconnected or changed!

All and all, I would never shop here again, and would NOT RECOMMEND shopping here, unless you know exactly how the clothing fits or if you want to be out of pocket! TERRIBLE!