Jean S.

Shipment inconsistency
Customer Service A
Price C
Product Quality D

Although I live close to the biggest Top Shop retailer in North American, I still like to visit topshop.com for the latest fashion. According to the website, I wouldn't get a tracking number if I ship my order with Standard shipping method. However, I got the tracking number via email after they shipped my order. After couple weeks, I received my order. I didn't order much, only 4 clothes and a pair of boots. Unfortunately, After I spent $500+(duties+taxes$150+)I had to sent 2 items back as they were a hold either on the back of a top or a side of a legging. The second time was very funny, I have neither given a tracking number nor received my order! Thank God that they have a wonderful refund policy. I called them few times, luckily I was being offered a refund by a lady with a very sexy British accent.

Shipment Fail
Customer Service B
Price A
Product Quality C

Stay away, simple. Items were out of stock, they never contacted me assertively. I waited, waited and waited. After a month, most items were finally arrived which included 1 top and 2 shorts. The quality of the top was ok, I like it. But the shorts were as bad as $#@!. Since the price was cheap, I don't mind using those shorts as table clothes.

Shipment A+
Customer Service A
Price A
Product Quality A-

Overall experience was no bad, I would definitely buy from them again! One thing I don't like about shopruche.com is their website; Its either takes long time to load a page, or shows blank page.

Shipment A
Customer Service A
Price A
Product Quality B

No problem. I enjoy using it. The only one downside is the model they are using now are too tall(5'9) If they model were 5'3 - 5"5 I would feel like buying more as I am close to this height.