TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
The worst customer service team I have ever dealt with. My product arrived faulty and I have not been able to get a refund or any money back. Have been chasing them for over a month and a half and I've had minimal response. Do not buy from this company.
The TomTop shop offers have really unbeatable prices! I've bought a Xiaomi Wireless Mouse the cheapest I could find anywhere. The shipment was reasonably fast.
I bought a few products on Tomtop, I'm satisfied. The products are of good quality and prices are virtually favorable. It is especially interesting when products are at high discounts, believe it is difficult to resist and not buy.
DO NOT RECOMMEND! Store tomtop after paying for the order may ask for additional money. Also this dishonest shop rejects cashbacks for orders that have long been received, it's already 4 orders!
Orders: AA17H08S2827-JVPHCN, AA17H08S3251-ZMNXVI, AA17H08S2310-XD4CZW, AA17G30R5031-DZ3USQ
I've bought several item from tomtop
The price was cheap and accept paypal,
The stuff is great and as shown in their websites,
And the delivery was fast sometimes its free
I bought mobile phone blackview bv8000. Fast delivery to finland.it Works great and i like IT very much. Tomtop team person Emma was very fine person. Tomtop IS great seller... best of The best
I've bought some nice RC Boats for a very nice price. They came to my place quickly very nicely packed. Yes, Tomtop is Nice!
HAI I AM MANISHA PRASAD, PHOTO\VIDEO GRAPHER IN YOUR APP I AM SEEING SOMANY NEW PRODUCTS USEFUL FOR THE PHOTOGRAPHERS AND VIDEO GRAPHERS TO USE... LIKE TIME LOPSE 360 DEGREES ROTATOR... AND GIMBAL FOR THE PRODUCTS TO USE THE CAMERAS IN ACTION WITH OUT ANY JURKS... AND STNDS LIGHTING SYSTUM OF NEW PRODUCTS EVERY DAY...
FINALLY THANKS TO TOM TOP FOR YOUR ITEMS NEWLY INTRODUCING REALLY GREAT... KEEP IT UP SIR
Fiz uma compra e me atenderam perfeitamente, tudo saiu como combinado... A tomtop é super responsável e tem o melhor atendimento q já vir...
All OK. The products are just the same described in the web page. The relation quality-prize is very high.
If you want it Tomtop has it at the right price.
I have purchased batteries, FPV parts, camera flashes and never had a problem.
Prices are good service is and I have never had a problem.
O envio foi feito bem rapido, e a entrega do produto foi dentro do prazo.
Os preços da Tomtop são um dos melhores hoje.
Excelente loja!
Excelente página web, muy serios, siempre que he hecho un pedido llegó en su tiempo y además buen servicio al cliente
I ordered Feiyu Tech Spg C. A delivery time of about 3 weeks. Everything was fine. For me, Satisfaction. Best regards Lubo
Have purchased twice from this company, well pleased with my goods. Easy instructions, purchased at a bargain price. Fast delivery
Hasta la fecha sin problemas, todo genial, entregar rapidas y sin problemas de aduanas, todo positivo.
Hecho de menos comentarios de usuarios.
I purchased a mobile phone with shipping from China. On the page they said shipment 72 hours.
Shipment took place after 5 days.
Delivery, with no cost-free shipping, took place after 21 days of order, a real record, I never received from China, with no shipping before 40 days. No custom cost, exceptional, given the price of the item. My phone works perfectly, we hope it will stay in the future...
Sempre compro na tomtop, tudo com qualidade e valor justo, não fique na dúvida, pode comprar sem medo. Recomendo tomtop.com
Thanks for quick shipment. I bought a SanDisk SD card 64 GB - it works well - it is original. It is perfect for a small camera which I also bought there.
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can. Please be easy, you will have a workable item in perfect condition eventually.
Looking forward to see your prompt reply.
Tomtop.com