TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
I'm very disappointed with TOMTOP. I've bought a drone from them about couple weeks ago and one of the motors stopped spinning. I did some quick research and most people said that the issue probably related to a failed ESC board. I was like come on I only flew this drone few times and it just died on me. I then emailed TOMTOP support with a video clip to show them what the issue is and demanded either a replacement or a refund. Oh well I didn't get any response from them at all. I then posted a review of this drone on their site and guess what... they marked a 'failed' status on my posting. Really? That's it I'm not come back again!
I made a purchase recently and it amazes me with the speed of delivery of the product were only 27 consecutive days of all so I want to express my satisfaction for everything that the company has provided me
Ordered a drone website said shipping in 2-5 business days. I waited for two weeks and my order still said processing so I decided to cancel the order and get a refund. Tomtop sent me an email saying I will receive my refund in 3-5 business days and here I am two weeks later and haven't received my money back. Do not order from this website.
Dear corey k.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Please think carefully before buying any electronics from TomTop. This has been my experience. I purchased a 3 axis gimbal for my GoPro Hero 5 when I mountain bike. I purchased from the TomTop site have reading reviews and watching some YouTube demos (who also recommend purchasing from TomTop. The price was very good $220.00. It arrived in about 10 days, but didn't work out of the box. After many back and forth e-mails about things that might fix it, I elected to send it back for a refund. But I was told that I would have to pay shipping. Turns out I had to return it to China and DHL charged me $100 US plus $7 for insurance. Well I figured, at least I'll get back a little over $100. So shipped it off, and then today I got a call from DHL saying the package was in China, but it would cost another $49 US in taxes and fees to get it into the country. At that point I through up my hands and said "send it back" I'm not going to pay anymore. So now I'm out a total of $327, which is about what the GoPro gimbal costs. Lesson learned. Great cheap prices on TomTop, but only if everything works and you don't need support or returns.
Dear Craig C.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We hope you will receive the parcel soon.
Tomtop.com
Comprei o produto e chegou conforme o combinado. Único ponto negativo, foi que há dificuldades em rastrear o produto em tempo real. Fora isso, sem, problemas. Tudo bom. Espero que possam concertar esse problema, para que haja mais transparência entre ambas as partes e dar confiança para o comprador voltar e comprar mais vezes.
Tudo que precisamos sem sair de casa e com preços ótimos e tudo ao nosso alcance e de ótima qualidade, site confiável e recomendável, obrigado a toda a equipe da tomtop.
Excellent online store on the Internet! A good selection of goods, steep discounts, quality service and professional approach to the customer - all this can be found on the TomTop store!
I did not receive my product, I have bought 3 months and nothing. Site blocked my email so I could not send messages to them.
They're thieves who stole my money.
The product I bought on July 28,2017 has not arrived yet!
It's almost 3 months now and nothing so far.
I want the purchase to be canceled and the chargeback made.
Purchase information:
Order Information:
Order number: BA17G28V3901-8H6FGD
Parcel number: *******
Order date: 2017-07-28
Заказывал наушники через купон, вышли вообще дешево около 19 центов, товар пришёл очень быстро заказом остался доволен!
Ho ordinato vari oggetti, che corrispondevano a quello pubblicizzato dal sito, l'unica nota dolente e che per averli passa circa un mese.
Ottimo venditore, preciso e serio. Ho comprato uno smartphone ed è arrivato come da descrizione e in tempi precisi. Grazie
I am STILL waiting for my GPS.
Tomtop claims 15-25 business days when I purchased it on the 5th of August!
When I contacted Tomtop about where the heck is my GPS I was simply "Please continue to wait"
Completely unacceptable.
Dear Rob
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Very good product quality and friendly support.
The support team ist top and TOMTOP is top.
I bought several items.
Ordered Lipo's. I look at it and so far for almost 2 weeks been on hold. No notification, no nothing...
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
My balance is dedicated but my product is not received yet... No notification. No confirmation... No response...
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Thank you for all your kindness and for solving all problems in the most serious way. I really enjoyed buying from you and I had no problem.
I paid for an Easyn IP outdoor camera for 69.9 USD. My account was deducted but the status of the order is still processing since 3days now. They have not confirmed my payment and wouldn't reply my mails either. Even the calls don't get through and I was told delivery is latest 6 days. Please look into the matter.
Chidi from Nigeria
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I ordered a ring for my sister and they couldn't delivered it even after 45 days passed. I asked for the money refund or send my package again, But they keep sending me the link of my purchase. So far very bad experience with Tomtop.com,
Order number: CN17I05F3904-UJ2IUI
Order date: 2017-09-05
Dear Babar Khan,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to babarmz@gmail.com to offer the order details, please kindly check your email inbox and reply to us as soon as possible.
We hope you will receive the parcel soon.
Tomtop.com
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alan N.
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can. Please be easy, you will have a workable drone in perfect condition eventually.
Looking forward to see your prompt reply.
Tomtop.com