TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
Where is my order? I have been waiting for longer than a month! The site said 7-20 business days! Please track my order: BA17I28H2010-G7BURZ. Very disappointed!
Never buy from Tomtop! They delivered defect item, I must sent it back to China with high shipping fee and they did not refund my money! THIEVES!
They communicated just in a few messages and then they stopped responding. I bought drone but it was completely rubbish! Even mobile app is not working! Do not buy anything from Tomtop.
Dear Filip M.
Thank you very much for placing your order with tomtop. As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Please just be easy, you will have a workable drone in perft condition eventually.
Looking forward to see your prompt reply.
Tomtop.com
I bought an IP Camera what is not working, Sent aboud 25 emails, 3 times a video but they just doing nothing.
They ask if someone of my family can fix it.
God deam Thiefs-Criminals.
Thanks TomTop, Thanks Steven, Thanks Mary, Thanks Yvonne and thanks Yeri.
Thanks for doing nothing and just trie to fu** me up!
PS, Yes I feel angry a bit!
Dear Joël
Thank you very much for placing your order with tomtop.
As your review mentioned, the item you received is not functioned properly,
Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Please be easy, you will have a workable goods in perfect condition eventually. Looking forward to see your prompt reply.
Tomtop.com
I was skeptical at first. Especially after seeing the bad reviews. However, I received my Walkera F-150 Rodeo racing drone in excellent condition. I am a very satisfied customer. Many thanks to the people of Tomtop.:-)
P.S. I am not employed by, nor in anyway affiliated with Tomtop. I am a just a happy shopper.:-)
Dear Christopher P.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Quality products received, happpy for purchasing. The same products compare to other website or shopping cart is very much higher.
I ordered a needle scaler which included free postage and received a bill for the postage which I paid ( 14/10/17) and did not receive a tracking number and haven't received the product. DO NOT TRUST THEM.
Dear Bruce J.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Beware the business is from China and is fake, products fake, website information says it's in Washington. Doesn't exist, it's completely fake.
Dear John
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Excellent projector for a great price. Super quality. Every day we watch movies on the big screen. Thanks tomtop
H96 PRO+ Android 7.1 TV Box S912 3G + 16G Bluetooth 4.1 EU Plug
Tv box is ok, video 4k is supportede and kodi 17.3 play all format, remote is simply but complete, TomTop shipping is regular and assistance is 5 star
ATTENTION, this shop lies a lot in the description of the product! I ordered a dash cam with Full HD resolution, wide angle camera and night vision. I got a VGA 640x480 camera, deffinitely not wide angle, just regular, and night vision works not further than 20-30cm in front of the camera. After about 20 emails Tomtop support offers me nothing more than a 3$ refund and some points. THIS IS FRAUD! I usually buy a lot from China from other better shops. This is the worst shop I encountered.
Dear F F.
Thank you very much for placing your order with tomtop. As your review mentioned, the item you received is not functioned properly, Please kindly ship it back, we will test it carefully and supply you a solution as soon as we can.
Please just be easy, you will have a workable goods in perfect condition eventually.
Looking forward to see your prompt reply.
Tomtop.com
At the beginning I was a little cautious but then i decided to make a purchase from TomTop. I must say that i received exactly what i ordered with a slightly delay. In fact i received a remarkable camera and was delivered to me with all its accessories.
Furthermore before order i had contacted with customer service a couple of times asking information about the product. They responded immediately the same day or at least the next day sure. So i my opinion is authentic!
I will continue to shop from TomTop because of competitive prices and a fairly number of products as well as their originality of them.
I ordered a gimbal from this website one month ago, which is priced significantly lower than other retails. Estimated delivery time is 7-20 days in the order confirmation mail. And after couple days later ive got another mail with the tracking number. Everything was fine until i saw that my product never ship out of China customs and turned back to seller after 20 days. I tried to contact the seller from different mail addresses of thrir customer service and got no answer. Their chat screen does not work. It's not problem whether it take 20 days or 40 days, but it's problem when you dont get any response fom customer services. They seems like steel my money. My only option is to apply for a charge back from my credit card company. What a terrible shopping experience. I lost my 1 month, and nott sure get money back or not. Never ever again.
Update: Im sending mails to their customer support but still cannot get any answer about refund. They write automated replies to reviews here, but give no answer from customer support.
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I received a C-Fly Obtain 803 drone from TomTop with a defective/faulty controller.
I have requested a replacement controller but all TomTop have offered is a discount off purchase price in order to have controller repaired.
A repairer cannot fix a faulty battery.
Further requests to TomTop to have controller replaced have gone unanswered, so my impression of their customer service so far is poor.
Dear Ross Langdon
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to roscow1960@gmail.com to offer the order details, please kindly check your email inbox and reply to us as soon as possible.
We hope you will receive the parcel soon.
Tomtop.com
After some delay service again we are getting good customer support from Tomtop. I hope their online support also will be come back very soon.
Dear customer,
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Awesome product and fast delivery, Great site and I just have found some amazing bargains on Tomtop and try to visit often to find more hidden gems.
This is my first time buying from Tomtop and it will be my last too. Next time, I am definitely sticking to GB. I ordered my phone last month and now I need to go pay for the tax next week.
Another guy ordered from GB and he got the phone already without paying tax and he ordered this month! The... heck
Dear xxx
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
I have found some amazing bargains on Tomtop and try to visit often to find more hidden gems! You should too!
Hi, I bought a WLToys V912 helicopter, was told when ordering should be about 10 business days delivery, but it turned up in only 4 days so was really pleased.
I can see a lot of people not getting there items and getting bad service but, for me all was good, thanks Tomtop.
Não chego meu pedido e já faz 2 meses que pedi, também não me enviaram o numero de rastreio do pedido e eu pedi correio registrado.
No tracking information... is it just me or does anyone else has this kind of problem as well... I've spend $340... I hope it will arrive... please reply
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kayleigh K.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
We have sent a email to kayleigh.keller0@gmail.com to offer the order details, please kindly check your email inbox and reply to us as soon as possible.
We hope you will receive the parcel soon.
Tomtop.com