TomTop Reviews Summary
Tomtop.com presents a mixed reputation among its customers. On the positive side, many appreciate the competitive pricing and the quality of certain products, particularly when sourced from their European warehouses, which often results in timely delivery. However, significant concerns arise regarding customer service, with numerous complaints about unresponsive support, difficulties in processing returns, and inadequate handling of defective items. Customers frequently express frustration over shipping issues and perceived deceptive practices, leading to a growing sentiment of distrust. Overall, while Tomtop offers appealing deals, potential buyers should be cautious due to the inconsistent customer service experience.
This summary is generated by AI, based on text from customer reviews
HICE CHAT ONLINE PARA UNA CONSULTA SOBRE UN PEDIDO Y FUERON MUY AMABLES Y RAPIDOS. LO QUE NO ME GUSTA ES QUE AL IR A PAGAR NO SE PUEDEN UTILIZAR LOS COD DE DESCUENTOS QUE DICEN REGALAR POR COMPRAS
Hi
TomTop support is unable to provide detailed information about my order shipping status, they just referred me to tracking web site which hasn't been updated for 18 days!
Shipping estimation was 7 to 15 days! The order has been placed on 26/11/2017, today is 18/12/2017
Never go back again, should be faithful to eBay, so regret
I'm very pleased with Tomtop. I have a few orders from them. They were all delivered quickly. The goods correspond to the description.
I recommend Tomtop to everyone!
I have already checked it as you told me priviously. I already send the message regarding this. I checked to post office the require parcel no. On which basis i will check on local post office as you did not provide me parcel no.
And why dont you understand with out any parcel no how can i check it. You people repeating the same messages again and again.
If you are not able to deliver the product then why are you running this online shopping site. Just close it. I suspect either this site is fake.
You just please refund my money back, i dont want this product right now. I have purchased the same from some other site. So please refund my money back
Dear vikram d.,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address?
So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and looking forward to see your prompt reply.
Tomtop.com
Bought a Kokko Guitar Compressor pedal online from the UK.
Postage was free and my pedal arrived in just 6 days from China. Amazing.
Pedal is really good, great value and noise free in use, unlike many pedals I have tried.
Many thanks TomTop.com
Will be buying more for sure
This is the best site I ve ever used. It is very easy to use. Best part is that you can use this website in the whole world
My item came within days of ordering it and it was exactly what I was looking for. The price was very reasonable, and I am satisfied with my purchase.
Very good online store. The advantage is mainly European warehouses. We also praise post-warranty service.
The shipp of my order was very fast, and i receve my order in great conditions and everything was fine! The unique gap was because the traking number of my order do not work correctly, and dont give a correct information about the status of the order
Vey frustrated, can't contact the company for any reason. Bought few different items which were great deals. Ordered an item but didn't take the credit credit and used another credit card to order an item. When I checked my order, it showed two of the same items were ordered. They have charged both of the credit cards. There are no telephone number or an e-mail address we can contact them for any reason. Every e-mail that I have received says no reply. I was very frustrated and have wasted lots of time trying to contact them. I will end up with 2 items even though I only wanted one because they told me t they charged both of my credit cards when they told that they don' accept the first credit card that I have entered. Like the deals but can't trust the company just like many other companies that I have spelt with and got dispointed.
Dear Conyo L.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Site com bons produtos a preços bons. Entrega rápida e produtos bem condicionados. Rápidos nas respostas a duvidas. Recomendo!
I was my first buy on Tomtop, but I found the site really working well and get a huge discount on my command.
The pack arrived before the estimated time, I've write to customer service during shipping and They has been very careful to let me know what I want.
I bought more times in this shop and I am happy with the communication and with the speed of sending of the shipment. I will definitely buy also next time.
Acquistato 2 oggetti, mai arrivati, risposte del supporto sempre banali e non esplicative.
Dovuto acquisto per la terza volta con un costo superiore di 15 euro
Dear francesco lipari
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com
Hasta ahora no he tenido ningún problema con los productos adquiridos en esta plataforma... Estoy muy satisfecho
Pelayanan yang bagus dan barang cepat, sampai dan harga terjangkau banyak promo barang pilihan banyak
Website clear and easy to find what you are looking for. Good description of products so you know what you will get, no hidden nor secrets. Shipment is done faster then I expected. I recommended them to my co-workers.
Zelo dobro in hitro delovanje trgovine želim da taka odzivnost ostane in bo bila to top trgovina
Kupoval sem že kar nekaj stvari in ni mi bilo potrebno nič reklamirati ker je do sedaj prispelo pravočasno in kvalitetno
About the Business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Babak Y.
Thank you very much for your comment.
Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.
Please feel free to contact us by email support@tomtop.com
For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.
Tomtop.com