TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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TomTop

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Poland
1 review
1 helpful vote
Follow Key K.
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Quick shipping, EU warehouses, a lot of products at superb prices! I am going to buy from them again!

Date of experience: February 15, 2017
Canada
1 review
1 helpful vote
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Good service and prices.
February 14, 2017

Great price and very good instructions via ''you tube'' for items that I have purchased through the site.

Date of experience: February 14, 2017
Illinois
1 review
0 helpful votes
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Keyboard review
June 7, 2017

Excellent seller, received keyboard on time. Great service. I would recommend to friends. Good quality also, came in proper package.

Date of experience: June 7, 2017
India
1 review
0 helpful votes
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Prompt service
June 7, 2017

Prompt service. Neat packing. Product is as described. Very happy with their performance. I'll recommend to all.

Date of experience: June 7, 2017
Slovakia
1 review
0 helpful votes
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Great customer service - after part of my package came broken (charger to camera), it was refunded without any issues.

Date of experience: June 26, 2017
New York
1 review
0 helpful votes
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Its ok...
June 26, 2017

Great gadget online store... check it out. Just don't expect amazon prime shipping. Be patient and wait... you'll get your stuff.

Date of experience: June 26, 2017
Slovakia
2 reviews
3 helpful votes
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Very good online store.
December 14, 2017

Very good online store. The advantage is mainly European warehouses. We also praise post-warranty service.

Date of experience: December 14, 2017
Portugal
1 review
3 helpful votes
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TomTOp nice store
December 12, 2017

The TomTop is a nice store to buy many things, but essentially electronics stuff.
And also they ship worldwide.

Date of experience: December 11, 2017
West Virginia
1 review
0 helpful votes
Follow Eyal k.
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The store is very organized, has a wide selection of products to choose from, with authentic product reviews and cheap prices.

Date of experience: June 29, 2017
Hungary
1 review
0 helpful votes
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Very good sellers!
February 27, 2017

Very good sellers! Reliable and fast! I'm happy with them! All went well during the purchase!
Thanks!

Date of experience: February 27, 2017
Slovakia
1 review
0 helpful votes
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Perfect seller
March 1, 2017

Perfect seller. Everything was super. All Transaction were fine. I would recommend for other buyers. Good sales in eshop...!

Date of experience: March 1, 2017
Virginia
5 reviews
0 helpful votes
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I ordered the workout equipment. It arrived in just couple of days with no issues. Price was very reasonable

Date of experience: July 11, 2017
North Carolina
1 review
2 helpful votes
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Tomtop is not top
July 3, 2017

No. Tomtop pays people for positive reviews.
They don't respond to emails unless you speak Chinese Mandarin using old engrish phrases/words.

Date of experience: July 3, 2017
shamy z. TomTop Rep
over a year old

My dear customer, we paid nothing to anybody for reviews, they are all real customer and real reviews.

GB
1 review
1 helpful vote
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Electric Skatebord
January 20, 2020

Item receive was faulty. After 5 weeks of emailing back and forth they have issued me with a partial refund.

Date of experience: January 20, 2020
Denmark
1 review
0 helpful votes
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Good site
March 12, 2017

Happy to use it. Very chip ang good quality. I can find every ting om your site. Og is unbliveble. I will recoment That people by drøm you

Date of experience: March 12, 2017
Nebraska
2 reviews
10 helpful votes
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DONT DO IT
January 9, 2016

I AM VERY UN HAPPY WITH THE LACK OF SERVISE AND COMMUNICATION THIS COMPANY HAS, THEY ARE A FRAUD IN MY EYES AND I WILL NEVER ORDER FROM THEM AGIAN. I ORDERED 2 HOVERBOARDS ON DEC 15, WAS TOLD I WOULD GET THEM BY X-MAS THEY TOOK MY PAYMENT INSTINTLY BUT SINCE THEN IT KEEPS SAYING PROCESSING. PAYPAL IS NO HELP EAITHER FOR THEM TO BACK THIS COMPANY THE WAY THEY DO BUT REFUSE TO HELP THE MANY ANGRY CUSTOMERS THAT HAS COMPLAINED TO THEM IT A SHAME AND IF THESE ARE THE TYPES OF COMPANYS THEY SUPPORT I WILL NEVER USE THEM EAITHER.IT WILL BE 30 DAYS ON THE 15TH I CAN NOT GET ANYONE TO RESPOND TO THE MANY EMAILS I HAVE SENT TO TOMTOP AND THE WEB SITE AINT TO HELPFUL EAITHER. KNOWING THIS I CAN IMAGINE HOW MUCH HELL I AM GOING TO HAVE TRYING TO GET MY MONEY BACK THEY NEED TO BE SUED AND REPORTED TO THE BBB WE NEED TO BRING SOME HEAT TO THIS COMPANY

Date of experience: January 9, 2016
Germany
1 review
0 helpful votes
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Poor service
October 10, 2017

I orderer a wifi cam which doesnt work at all. I tried to resch customer service for help, but no chance. None of my mails have been answered yet.

Date of experience: October 10, 2017
shamy z. TomTop Rep
over a year old

Dear customer,
Thank you very much for your comment.

Please note that we can be contacted by email.
We are available to contact 24 hours a day.
All emails which been sent successfully will be replied within 24 hours.

Please feel free to contact us by email support@tomtop.com

For all expedited and registered shipping method we offer a tracking
Number that can be tracked on the related tracking site.
Information will be updated once the parcel arrives at a major
Transfer Station.

Tomtop.com

Utah
1 review
5 helpful votes
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Order No.AN17D27V0003-CQQ00S
Ticket # US591F8E0C7D5D3
Payment sent to *******@gmail.com
Wx*******4910.

Ordered a $300 drone from these guys and it malfunctioned a few weeks later. They told me to ship it to them. They tested it and quoted me $188.15 for the repairs even though well in warranty period. Fine, I saved up all summer for it and had no choice. Paid them the 188 bucks and waited for update to ticket which is pretty detailed as to the status of the item. Last update said payme received. Many unanswered messages and months later here I sit with no drone. Finally got in contact with them months later. After asking for every last number they could think of and me providing them, they tell me that they can't find anything. I got upset so they then tell me they shipped it back. False! I ask them to provide me the shipping number and the address they sent it to and the kid (ezreal) tells me he was talking about email addresses and not my home address in an effort to cover his lie that it was already shipped. They have ignored me ever since. They stole $500 dollars from me. The drone and its repair cost and still ignore me obviously refusing to refund my money or replace the drone. I've got screenshots to back everything up including the lie from ezreal. This is the last company I would recommend. Now I'm left with a transmitter and charger still boxed up to remind me just how bad of an experience I've had along with the countless hours of my time ive wasted trying to get tomtop to work with me.

Date of experience: May 9, 2018
Belarus
1 review
0 helpful votes
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Recommend
August 7, 2017

Purchased in the online store "Tomtom" in July of the current year: V88 Smart Android TV Box KODI 6.0 16.1 RK3229 1G / 8G, DJI Phantom 3 SE Wifi FPV RC Quadcopter JJRC and H36 2.4 G Mini Drone RC Quadcopter. Happy with everything-price, quality, delivery, interaction with customer support.

Date of experience: August 7, 2017
Illinois
1 review
0 helpful votes
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Perfect!
August 28, 2017

Grrat prices and service... Perfect! Who could ask for more?

I love tomtop for those hard to find items and gifts.

Date of experience: August 28, 2017

Overview

TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 4th among Wholesale sites.

service
293
value
296
shipping
298
returns
221
quality
279
This company responds to reviews on average within 1 day
+141