TomTop

The stuff they sell is ok and delivery wasn't bad bearing in mind it was sent overseas.

However, if anything ever breaks. THEY WILL NOT HELP YOU.

Last year I bought a 3D printer from TomTop. It worked fine for about 8 months.

In November the printer started failing. The print bed temperature was fluctuating wildly and the printer software kept crashing citing a thermal runaway.

TomTop spent the next two months getting me to run various tests on the printer, most of which involved opening the thing up and taking voltage readings from various components. I'm pretty sure they were just trying to scare me off.

At the same time I was speaking with Creality (the manufacturer) who were equally useless and getting me to perform pointless tests. Eventually Creality agreed that it was the motherboard that was at fault and that TomTop should replace it.

I relayed this to TomTop who then repeatedly asked me for the serial number of the motherboard. Despite me telling them over and over that there was no serial number on it. I sent them multiple photographs of the motherboard showing the lack of serial number. This carried on back and forth for a few weeks.
They were deliberately obtuse and using the language barrier to evade any questions or to properly respond.

Finally in late December they agreed that they'd send a replacement motherboard.

When the package arrived, it was a 20p thermistor (which incidentally was the first thing I replaced when the printer started playing up) and not the motherboard.

They're now not replying to my emails.

So now I have a broken printer and I need to buy a new motherboard myself.

TomTop is a dishonest, deceitful and petty company. If you're buying anything that could possibly require any kind of after service, go somewhere else. They are not worth it.

This review is based on:
1. First time buying experience from Tomtop.com website.
2. Speed at which order was processed, shipped, and received.
3. Quality of purchased item.

On Friday, 8 June 2018,@22:15 Eastern Standard Time (EST), after first creating a Tomtop account, I placed an order on tomtop.com, using PayPal, for a Viltrox EF-M2 Auto Focus Lens Mount. Approximately 8 minutes later, I received a confirmation email from "*******@tomtop.com" stating order had been successfully placed.

By Monday, 11 June 2018, the order had been processed and shipped via DHL from SHENZHEN - CHINA, PEOPLES REPUBLIC.

DHL delivered the order to my Florida residence on Tuesday, 12 June 2018,@13:30 EST. I inspected the lens mount, which appeared new and unused, and found no evidence of it being counterfeit. Included Viltrox "QC PASS" sticker has a date of 29 May 2018.

I placed the mount on one of my Pansonic Micro Four Thirds cameras, a GH4, attached a Sigma 18-35 F/1.8 DC HSM Art Lens for Canon to the mount, and everything functioned without error. Lens mount firmware version showed 3.0 (released on 22 May 2018), which is the latest version for the Viltrox EF-M2 as of 13 June 2018.

I can't say if my very positive, initial purchase experience with Tomtop.com was simply a fluke. Factoring in the many other, not so happy reviews of Tomtop, I recommend this seller with a bit of reservation, cautioning your mileage may vary.