I ordered wireless keyboard on this site. I got in time and with described quality. I like website interface - it is simple and usefull.
I did multiple orders on Tomtop without any problems. My biggest order was a 350$ scooter. Shipping was fast, and secured. I recommand Tomtop!
So far I've been ripped off about 1/3 of my orders and TomTop NEVER responds to my emails. I'm done.
Verry good site. Have already made couple of purchases on this site, so I have a little bit of experience. I was surprised how fast it is
If you like gameing a place to buy them.And also they got home needs. Like cameras. Most time the product ships on time so a win win.
Great product, fast ship. Excellent seller. Inly two weeks, and the product is arrived. Easy to use. Great toy.
Excellent, thank u for this great deal, everything is rigth good communication, delivery at good time, thanks for all
Fast, with out problem, cheap. Made at the moment 3 orders, and had no any troublew with the service
Ordered 2 quadcopters and both came with the promised 3 weeks - order tracking worked fine and both were working
Excellent service. Great security. Can log in anywhere. Well impressed. Great communication. Definatly use again. Great bargains for all
Fast shiping and good price. I am very pleased with the service and by the possibility to dispatch products.
Been Waiting since Mid Oct for my order. Here it's Dec and still nothing, not even a response. SCAM!
Dear Winnie W.,
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
Please is there any possible to update me your order number or email address? So that i can check the details and supply you a solution as soon as i can.
Tomtop.com
I work with TOMTOP since Dec 2016.
Fast service, excellent employees, products as described.
Coll prices.
I ordered a phone and recieved it within shipping time. Price was good and the phone still works. That's all I expect from a shop =)
You recive your order very fast!.
Thumbs Up!
I ordered mine on a monday, i got it a month, later!... :) Fast Shipping and a great price!.
I order ulefone metal from tomtop only cost $119.99, now I search this phone on amazon, need cost 159.99. I am very satisfied with this shopping.
I ordered on a weekend and had it 2 days faster than expected. I was super impressed with the eSe of the website and the product
My product don't arrived in my house and them full refunded me, but the fault was not them, the fault is from Brazilian postal service (correios)
I bought a ZUK phone and the service was excellent. I got the phone on time. A really good communication by email with instant reply.
Regards
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 4th among Wholesale sites.
Dear customer,
Thank you very much for your comment,
Please kindly let me know more details of your complaint,
We will look through this case, and offer you satisfactory solution.
Please feel free to contact through support@tomtop.com.
Regards
Tomtop.com