Item is dispatched for 1 week on the website.
In fact they didn't give to Singapore Post:
http://www.17track.net/en/track?nums=RF*******SG
Order N° AA17E16U0836-ULTPKX
Your items are really excellent and the delivery time is very, very exact and proper.
Best,
Cesar Alcoba.
8 months later and this order has still not arrived...
Order number No.AN18F21H3631-JNK5PJ
Total Amount USD 239.77
Order Date 2018-06-21 08:36:31
Shipping address
Shipping method Priority Shipping
Dear matthew M,
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
Hi i am melachroinos konstantinos and i trust very much the tomtop and all the methods that they have for shipping. Thanks!
Made two orders on tomtop. The first one was ok, the second one is't arrived. The support doesn't anwer to any question.
Dear customer,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you the latest shipping information or do something needful to push the carrier to deliver the goods sooner.
Thank you very much for your patience and lookinf forwar to see your prompt reply.
Tomtop.com
I like so much TomTop, the best shop online, the best products, delivery is fast to Brazil. Thank's TomTop.
I Love Tomtop, this website is serious and verry good.
I have already ordered on this site and I am very satisfied with the result.
Very exciting and useful products at very cheap price. I recommend to visit TOMTOP website and just buy whatever you need.
Good shop, goog price and perfect service.
I like tomtop! I will buy more things in this shop
Thanks
Gracias desde navarra
I ordered High Power YKS Lipo Battery 7.4V 1000mah 20C MAX 30C JST Plug for RC Airplane Helicopter Part (7.4V 1000mah 20C lipo battery, Lipo Battery 7.4V, RC Battery JST)
It arrived in about 10 days (actually arrived before the remote that it was purchased for).
High quality product. Works as expected.
Will purchase from Tomtop again.
I can adive safe website with huge offers, the tomtop.com
I made several deals with them and I was always satisfied.
Hi i am john_xk and i trust very much the tomtop and all the methods that they have for shipping. Thanks!
Mi box is the best TV Box in all market!
You can install all apps with aptoide and transform you experience.
Products are gud and on time delivery... and the product received are in good condition... I recommend tomtop to buy products
I made a purchase at the tomtop store of a cell phone umi super came everything right without a defect and recommend the store
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
I have nice experience with tomtop. The products are arive within the time limit and the products are good quality item but lower price.
I have bought RC boats and RC rock crawlers and they have been great quality and great prices. Thank you Tomtop!
Very polite staff, good seller! Responsible personell! Very fast shipping! I think i will order something else!
I ordered Leagoo m5
Good phone for the price. The item was as described.
The delivery was fast.
Thank you.
Today I received a parcel, everything is okOrdered 19.08.2017 today is 13.09.2017 shipping 18 days. I will back to TOMTOP
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 4th among Wholesale sites.
Hi, it's Singapore Post not China post, system delay caused this problem, pls kindly wait some more days, tracking link: http://17track.com/