Good comunication and all questions was solved, good shipping and secure site. Prices very competitive and great stock of mobiles.
Great company. I just have good things to talk about Tomtop! Great products, great prices, great salespersons! Best promotions ever!
I ordered the xDuoo X3 player on the sale for US$ 46.79. The player was delivered in 26 days. I'm happy with both the player and the store!
Tomtop is the best shopping site you can find innovative products and best sales and services I would recomand this for innovative products
All fake all fake
My daughter was crying after she opened cheap fake package. The worst company with fake review on thierweb site
Good stuffs and good price... transport not clear for portugal, but the price is very good i recomend it for everyone looks for trusted store.
Hello, currently I can no longer give good references from TOMTOP, I will modify my reviews. I'm sorry.
Easy ordering and fast shipping, I was suprized when I ordered something usually expect huge delay on shipping but here was fast
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
When I met this page did not believe it until I made my first purchase I saw that it is true what they promise, buy here will not regret
Tomtop the best online shop, 100x100 original products, good customer service, very very cheap, i love tomtop,
Thanks tomtop
Exelent site, very good, I liked to buy on the tomtop, I hope to buy more times, it's worth it.
I recommend anyone who needs to buy
Great Deals, Excellent customer service, Good Prices, ordered over 2000 products as a dropshipping service and im satisfied:-)
Tompop website is the best website to buy on the Internet, Congratulations to the TomTop site team, since I have already made several purchases on the site and never had problems.
The best Webshop in the World. Very-very fast shipping, and the best Quality Product.
Good After-Sales Service.
Excellent+++
I recommend the shop Tomtop.com. I bought DJI Mavic Pro. Instant shipping. No problems. I recommend all ;)
The shippement time was long, but I received the order in time. The order is original and it has a very good condition
Best site. The best, TOMTOP IS ONE OF THE BEST CHINESE E-SHOPS, The U2C-Z Super is the best android box, it works well for me and my family. It was easy to set it up and understand. It
Update: 3 months after placing order i received it.
I didn't know it was coming from China when I ordered. I wouldn't order from them again.
I ordered ear buds, got email it had shipped with this message:, By the way, There are exsit two special cases as follows: 1.part of the delivery code (such as ZPTD, ZDP, DHL, etc.) there are two tracking numbers, please reference the second shipment message; 2. Your order maybe shipped out with several packages. But do not worry, we also will send you the package information with several emails. Looking forward to your understanding.
Month went by nothing. No further communication. No email with tracking number.
I emailed them and they said: Thank you for your message and sorry for late reply.
Can you ask the local post office and the customs in your country? The parcel may be in there.
I ask for tracking number. They say: Sorry to tell you that but since you chose (free)Super Save Shipping when you ordered,
Your parcel was sent out without tracking number
We use China EMS to deliver.
Could you please go to local post office and customs to check if it were there by using your name?
I don't believe this is a real business, they were advertising on Facebook so beware... I didn't even realize it was coming from China. I used PayPal to pay.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to support@tomtop.com. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
TomTop has a rating of 2.9 stars from 3,474 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TomTop most frequently mention customer service, tracking number and credit card. TomTop ranks 4th among Wholesale sites.
Dear Nadia k,
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com