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Tobi Reviews Summary
The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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The shipping was fast, the clothing was exactly as shown/described, and products were packaged with care.
Very nice dress, better than expected. Delivery was extremely speedy.
I liked all their products. The size small is not true to size though for the record. I'm usually a small but at tobi I'm a medium I weigh 113lbs 5'2 tall. 36 in hip. 29 waist. It felt a little bizarre to think of me as a medium
The ordering process was easy, I received prompt shipping updates, and the product i received was great.
Minor sewing issues on product but not anything I won't wear
I was pleased with my experience and very glad that the site includes models measurements from the photos
The dress I ordered fit true to size, arrived within the estimated timeframe, and was exactly as pictured. I couldn't be happier with my purchase!
Fast easy shipping! I loved my dresses and shipping was so fast.
Love ordering
Easy fast delivery items are great quality
The quality of the item was terrible i paid to send it back yesterday via canada post.
Everything looked good. It was just too big on me. I'm usually a size 6 but I felt like they were more like a size 8.
5'9 135 lbs ordered large. Just a tiny bit too big. Belted the halter and received lots of compliments
DO NOT SHOP HERE. Read their return policy - it is criminal. You will never get your money back. Look at their Twitter and Better Business Bureau. Worst customer service, worst company ever. Do yourself a favor - I am out $400 because of them.
Easy, point click purchase. I like the PayPal option.
Excellent selection and fast delivery. Exactly as seen on the website and fits to size.
Very reasonably priced and a great selection! Shipping took a bit longer than expected but hey, COVID.
Tobi was a great online shopping experience. They had valid security checks and I do appreciate the time the developers took to set that up. Thank you for my wonderful birthday dress and that free leave-in conditioner! <3
I loved the dress and I finally found it through a liable site ALTHOUGH it was advertising the price on Pinterest for the price I paid for (discounted) although as a first time customer, it asked me to enter my email for a 50% discount which I thought "oh yes, that's amazing" an extra 50% for first time order. I entered the code on my order and it didn't provide me with the discount for a first time order like it said it would.
I loved the dress and I finally found it through a liable site ALTHOUGH it was advertising the price on Pinterest for the price I paid for (discounted) although as a first time customer, it asked me to enter my email for a 50% discount which I thought "oh yes, that's amazing" an extra 50% for first time order. I entered the code on my order and it didn't provide me with the discount for a first time order like it said it would.
From the business
Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members