TJ MaxxReviews 486

I wish I would have read these prior to ordering online. Ordered $125 in merchandise on September 16th believing it would all be sent by September 29th when I needed it. Nope! I called yesterday, September 23rd and my items had not even been shipped! Woman told me it's 5-10 days and for some reason they don't add the day you actually place the order! When I explained it's needed by the 29th her advice was go out and buy more gifts just in case it doesn't arrive!?! Really? Then I get an email today, that one of my items has just been cancelled! So a week later they have not sent anything AND cancelled an item. Why bother having an online store if you can't fill or send orders to expectations? Lesson learned, will never buy online from TJMaxx again!

I purchased 14K cross ring from TJMaxx it's so pretty looks just like the picture! Love it! Thank you TJ Maxx!

When you put something in your cart and continue to shop, STOP! DON'T continue to shop. The item that is in your cart might sell out. Disappointing, because I want to look around and spend more money, but then the item sells out. The items in your cart should be held for at least 5mins., so you can continue to shop without worrying about things selling out. I have learned my lesson and will ONLY purchase the item that I find right away and not continue to shop.

You can't just get your damn order. I just keep ordering the same things. After almost a week they just cancel the order.

I went to this TJ Maxx store is located at 4520 Dacoma st, Houston, Tx *******, this store is super clean, perfect and neat, but there is an associate her name is Leslie Garcia, she's the best, awesome, beautiful, wonderful, and nice girl, I've ever met, she deserves to be promoted as a coordinator please promote her please she is the best and beautiful girl I've ever met!

I m tourist and love tj Maxx but if you are not American you can't have refund because we do t have American ID as drives license. Let me you tj Maxx president or whatever whom you are if you have business I need to treat every costumer the same way doesn't matter where you came from the money are the same. First tourist doesn't have and we don't need American ID to buy anything and when I go to your store to spend my money the cashiers never asked for drives licenses, the only thing they asked is may credit card or my cash, so, the same way should be if I want to return. Don't just delete my review show to the CEO. Thanks. For sure all business from all over the world needs the tourist

As much as I used to love going to TJMaxx I don't even want to think about the store after it messed up all my online orders. Even with its other brand Sierra. At first I was excited to shop from TJMaxx.com. Both stores show great selections online and good discounts also. Don't be fooled. Your order either gets cancelled the next day or mysteriously ships after 5-7 days after you bought it somewhere else because you were told the order was cancelled. What's the point of ordering anything with them if it's all going to be cancelled or super late? Buyer beware, you're money is going to get tied up on orders that never come in.

I've been a loyal customer for decades. TJ Maxx has lost me for good. No more mask mandates, in my state, and I am fully vaccinated... but the fitting rooms are STILL CLOSED, and customers must wear masks? No. Ridiculous. Wake up, corporate. I will not patronize a business which requires a fully vaccinated loyal customer to wear a mask, and doesn't permit her to try on clothing in the store.

And corporate needs to realize that people are purchasing clothes in the store, bringing them into the handicap stall in the rear of the store, trying them on, and returning the ones they don't want, immediately.

I purchased some clothes a few months ago at TJ Maxx ago, brought the clothes to the filthy tire shop bathroom next door, tried them on there, and came back and returned the ones I didn't want.

Just open the dang dressing rooms. Insanity, TJ Maxx.

Very liberal store but pays their employees $9 an hour still. Why? I thought they loved raising wages and giving people more pay? They asked if I wanted full time and I said no it's not worth it with how much I get paid. I'd rather work part time instead of slaving my week away for pennies. Tj Maxx do better & raise your wages! Liberal until it's your own money!

I absolutely love TJ Maxx. I shop at the brick and mortar store all the time. I bought some pillows and curtains for my sun room online and it was a terrible experience. It took over a week for them to process my order and finally ship it. Ok, no big deal. When I got my shipment almost 2 weeks after I ordered it (after it looked like someone played kickball with my package and one of the packages were open) I saw they put the completely wrong throw pillows in my package. It wasn't even close to what I ordered. I called and they wanted me to send these big throw pillows back before I got my refund. I'm slightly irritated at this point but ok, I'll do that. THEN THE CUSTOMER SERVICE REP SAID MY ORIGINAL PILLOWS I ORDERED WERE OUT OF STOCK. The solution? When they got the wrong pillows back and finally issue a refund, I can go online and pick OTHER pillows to order instead. You have got to be kidding me. I'm never ordering online again. Don't do it.

I was asked if I wanted a store card to save 10 % I assumed it was a discount card so I agreed and a few min later the cashier informed me I dodnt qualiry for their credit card of which I had no idea I was applying for so I asked her if that did a hard hit on my credit report as I have been trying to improve my credit, she told me NO it wouldnt. Later when i got home i checked credit karma and realized she lied not only didnt she clearly explain that it was a store credit card but it removed 17 points from my credit report. So be aware before applying for their discount card its actially a store credit card that removes points from credit score. Had the cashier told me it was a credit card I wouldn't have applied I knew I wouldnt qualify for one yet.

Susan is best sales person at T. J Max at wesley chaple FL
She helped me a buy 3 girls birth day gifts she make 3 baskets and was beautiful and she was so kind and smart, I was so happy helped me, thank you SUSAN

TJ Maxx for years has been one of my favorite stores. Great selection and value. Today I entered the Tacoma Store. There was one gal outside passing out masks and counting customers entering and leaving. When I entered there were 4 more masked (police) employees at the entrance. They followed customers around (rather creepily) and kept chirping to keep their masks on. Cover their noses, etc. I feel more like I am in communist China. Sadly, I wont be shopping there for a very long time.

I am very disappointed in TJ Maxx's online services. I ordered five items on October 20th and was told it could take up to 10 business days for my package to arrive. A few days after placing my order I received a notification that one of the items I ordered was out of stock and so I was refunded. Approximately 10 days after my order I received a package from TJX containing one item that was not what I ordered. I called customer service and they were able to resolve the issue. Since then I have called twice to check on the status of my other three items that still have not arrived (it is now nearly December 4th). Two weeks ago, during one of my calls, I was told that part of my order had shipped and I should receive it in the next couple business days. I still have nothing from my original order that was placed 45 days ago. I'm very disappointed as I've always been a loyal and frequent shopper at TJ Maxx. I plan to call again again tomorrow to see if I can be refunded. If you are looking to buy gifts in time for Christmas, I suggest you consider shopping elsewhere. :(

I have this credit card for years and never late on payment. I pay directly from my checking bank account electronic due on 22nd every month. I found out today I got charge for $25 late fee because TJMaxx did not receive a payment, contacted them and mentioned that my bank have a record released to their account on 10/22, but they told me I have to pay ahead of 72 hours for their end to process the payment. WTF? I am very upset with this charge and most of all the way they tell me of their processing even though they can see my payment history that I always on time. I closed the account as we speak and they just lost a customer. They probably don't care, but I rather do business with all the credit card instead of them. I enjoyed going to their store, but not so much now. MAKE SURE YOU PAY 72 HOURS AHEAD PRIOR FOR TJMAXX TO POST THE PAYMENT OTHERWISE YOU WILL BE CHARGED $25.
Customer service at the store is great but not so much for customer online. Very disappointed of TJMaxx and you are suck.

I wish it wasn't like a military in there. All the cashiers have to go through this script and it's unsettling. While I was waiting in line, I heard a manager or something tell this girl to say the script because I guess she doesn't like it and it was uncomfortable. I think the employees should be more free and natural, then me and a bunch of other people would go there more often. We like to see people happy, not miserable corporation sheeps just trying to get a paycheck. TJX needs to reevaluate their entire company policies.