Kottie G.

I wish I would have read these prior to ordering online. Ordered $125 in merchandise on September 16th believing it would all be sent by September 29th when I needed it. Nope! I called yesterday, September 23rd and my items had not even been shipped! Woman told me it's 5-10 days and for some reason they don't add the day you actually place the order! When I explained it's needed by the 29th her advice was go out and buy more gifts just in case it doesn't arrive!?! Really? Then I get an email today, that one of my items has just been cancelled! So a week later they have not sent anything AND cancelled an item. Why bother having an online store if you can't fill or send orders to expectations? Lesson learned, will never buy online from TJMaxx again!

Placed two orders both over $130 a piece for lip balm labels. All of them started to peel off! These are for my business and I had to tape over 200 labels to salvage my loss. Now they look tacky and not very professional. Contacted Avery three times and was only asked ridiculous questions about how I apply the stickers and what temperature they were? Never addressed the issue or offered a return! Terrible company, go to one of the several other label making sites out there and save your money by not using Avery Print!

Placed an online order on a Wednesday and paid for two day shipping thinking it would be here by Friday or Saturday at the latest. When I ordered this item for EASTER at no time did anything pop up and say "oh btw your two day won't actually be there for five days"! Not one notion that it would take this long. I paid for two day that's what I expected. Now here's why I won't get it until the day after Easter. I didn't read the fine print on the shipping page. Apparently I ordered at 6pm and the "cut off" is 2pm. I didn't think that even tho Kenneth Cole store is open Saturday as well as UPS, hey they actually do not work, as a rude customer service lady told me with responses that we're more like questions. So my package will sit where exactly on Saturday instead of being moved? Again I paid for two day shipping on a Wednesday the 23rd to get here by Easter on the 27th but nope! It will not arrive until Monday the 28th! I asked for a refund of the shipping, answer "no", I said why wouldn't they inform me? Customer no service said "sorry it's on our website". Of course I needed to navigate to see this or hey maybe a little note stating you "will not actually get this in two days but five", would have been enough to cancel the order! I really liked this brand but I'm a person of severe principal and if situations like this occur and they are not willing to work with me, I simply will not shop that brand ever again! Too many other brands out there and great customer service people also to not look elsewhere for goods and or services. They would not even refund the $20 extra shipping cost if I refunded the jacket. Terrible, terrible business practice! Do not order from Kenneth Cole online, if you do buyer beware!

DO NOT BUY FROM THIS COMPANY! Warning... they do not deliver their items. Read other complaints in other sights. My order has been weeks and they are still "pulling my order". They do not respond, they do not respond to emails either! I'm now filing with the BBB and fighting my bank to have the funds returned! They will immediately withdrawal your funds but WILL NOT DELIVER your merchandise! Scam!