TJ Maxx

Ordered some items for my upcoming birthday online, was hoping to wear a dress for the occasion. A week later received an email stating my order was canceled. After calling the support was notified there was an issue with my payment method. I was very surprised, I use TJ Maxx credit card all the time and I didnt receive any alerts. Called the bank and they told me payment was processed but cancelled by the online store. Called online support again asking to just restore my order and charge the card (even though it was late for my Bday I still liked the items i picked). Representative replied that it was impossible to do and if I want these I will have to find and order again, no way they can help me. After my logical reasoning that they are the one cancelled the order and it will take me hours to find these again I was notified the claim will be submitted and they call me back next week. Guess what? No one did and when I called another representative had no clue what's going on and after another request to reinstate my order just put me on hold and after 15mins just hang up. Terrible customer service. And I guess they are not in selling business - my order was over $600 and this company doesnt care about money or customers for that matter.

I ordered via TJMaxx.com 5 items. Loved 4 of them, all 4 as described and per wayfair, houzz, etc, were about 2/3 cheaper than what the other sites were selling the same items for. HOWEVER, the "large tufted champagne colored ottoman" arrived as the wee small PINK footstool. Dimensions stated under the description online was 24in D x 17in H. The pink footstool they shipped me was 11" in height and about 15" in diameter. An attempt at a disgusting shady online bait and switch. Not only did I have to take this Barbie pink footstool back to a physical store but I had to wait in one both very long bay area line for buyers and returns to obtain my refund. No issues with the refund, but if the warehouse didn't have what I ordered in stock they should have canceled that part of the order instead of trying to see if I'd have kept the hugely overpriced footstool and hff having me take my time to lug their error back to one of their stores. Just low end and vile warehouse employees they probably recruited off the corner somewhere... in skidrow.

You can't just get your damn order. I just keep ordering the same things. After almost a week they just cancel the order.

They don't warn you before buying, only afterwards that shipping takes a ridiculously long time. I ordered more than two weeks ago and nothing.

So I frequent TJ Maxx often but because of today's experience I will never shop there again. I had been to the store 2 days in a row and I normally shop at TJ Maxx when up north so I thought the Florida one wouldn't be any different. I picked out a few outfits and found this nice red romper I like but with many of the different items on the floor it was a bit disorganized. I found 3 of the same rompers with different prices so naturally I took 2 of them to the clerk during check out. At check out I asked the clerk why the same outfit had 2 different prices. Naturally I want the one on clearance but they both were on clearance. I asked the clerk why this was and I'd like the bigger size. She told me she couldn't sale the bigger size for the clearance price because it has been in the store as long as the other. Mind you same outfits. I felt like I was being cheater and that there are getting over on shoppers asking the same outfits for different prices. I simple perchased the outfit and told the clerk I wouldn't be shopping with T J Maxx again!

I have this credit card for years and never late on payment. I pay directly from my checking bank account electronic due on 22nd every month. I found out today I got charge for $25 late fee because TJMaxx did not receive a payment, contacted them and mentioned that my bank have a record released to their account on 10/22, but they told me I have to pay ahead of 72 hours for their end to process the payment. WTF? I am very upset with this charge and most of all the way they tell me of their processing even though they can see my payment history that I always on time. I closed the account as we speak and they just lost a customer. They probably don't care, but I rather do business with all the credit card instead of them. I enjoyed going to their store, but not so much now. MAKE SURE YOU PAY 72 HOURS AHEAD PRIOR FOR TJMAXX TO POST THE PAYMENT OTHERWISE YOU WILL BE CHARGED $25.
Customer service at the store is great but not so much for customer online. Very disappointed of TJMaxx and you are suck.

They asked me for a passport for a return without a receipt she was awfully rude about it and I don't think I will be coming here again.