TJ Maxx

Hi!
I purchased a perfume with a price of $149.99 at Tjmaxx on 455 S Lake Pasadena, California. Later on I checked online the same exact perfume for the price of $129.99. So today, Monday 9/18 I come to the store. I ask for price adjustment as it's online price or I'll return the perfume. But after a long talk and the associate, her name is Magda, called the manager, Joaquin, and TOO BAD You don't do price adjustment? And the manager gives the corporate number, I called but the machine gives another number, and both are the numbers, no one is answered. How can I address this issue? YES, I opened and used the perfume, but how do I know that the perfume was not used when I bought it because it's already open box?

Another issue:
When I was helped for this issue by an associate named Magda, another associate tried to help while she was helping another customers at the different cash register. I answered her but she kept interrupting even after I said, "I don't talk to you, I talk to her (Magda), help your customer. And she kept talking. Really? Is it the customer service here at TJMAXX? I even asked, "Are you the manager?" I know she is not. So I ignored her which is also uncomfortable for me because all the customers were in line. I talked to Joaquin (The Manager) of course he said, "Yes...yes.yes... I see it"
I hope he address and helps his staff for this.

Thank you,
Imelda Gultom
Tjmaxx card holder

I was a fan of TJMax until today. I went to check out at TJ Max and when the cashier rang up my sale it was way higher than I expected. When I questioned the amount it was determined a comforter I purchased had two price tags and I had not noticed the higher one. A employee from the bedding department told the cashier to honor the lower price and walked away. Then I was told by another employee that "a customer" had apparently changed the price tag and the store would not honor the price then proceeded to pull the lower price tag off the item destroying it. At this point I asked to speak to the manager who also indicated the price tag had been tampered with by "a customer" and TJ Max would not honor the price on the comforter. I asked the cashier to verify the employee from the bedding department had said to honor the price and she said she was not sure. I was so embarrassed and humiliated standing at the register with three TJ Max employees announcing the price had been tampered with on the item I was trying to purchase and making me feel like a thief. I will never shop at TJ Max again and considering contacting an attorney.

Having been a customer since before TJ's was spooned from Marshalls in Beverly MA., I am very disappointed of your choice in billing partner, Synchrony Bank. Having encountered their uninformative billings and aggressive pursuit of payment ( I was subject to the USPS poor mail forwarding last fall and again this winter) this group puts out for you as well as other retail groups they service to include Citgo, Gap etc,, I am cancelling your card with them. When there is a problem they will offer a quick payment solution via customer's Debit card. Considering the number of issues with computer pirating or internal misuse of customer information,, I would never give my bank debit card # to anyone. This can result in massive losses to the customer with no recourse other than being issuing a new card from retailer.
I will use my Visa card issued by my bank. The rewards offered by the TJ Maxx card are trivial compared to exposure of my debit card information to malware. But will still love TJ/Marshalls/ Homegoods not so much Sierra.Choose a better billing partner and will be glad to come back to your card.

I've been a customer since the 80s, and began also buying on-line from them several years ago. Yesterday the $170 aquatalia boots I bought on-line were delivered-however, a $24.99 pair of camo sneakers (in 3 sizes smaller, and super ugly) were in the package Instead. I stupidly took them to the local store here in glens falls NY-where I was treated as a "scammer" by 3 sales associates and had many customers smirking and gawking. The manager was nice, but of course refused return- wouldn't even call customer service. I realized later he thought I was a scammer too, he questioned if I shopped at Marshalls too. I said yes, why?! He pointed out that the shoe box had a Marshalls code sticker attached. I suppose that was absolute "proof" of my criminality. I spend thousands a year at tj max, but now I'm so stressed and losing sleep. It's not the $, it was being judged and deemed a scammer by dozens of people- when I'm the victim and suffering here. I have to wait several more days since they are only available Mon-Fri for phone help.I drove way out of my way today for this return attempt, (with my family since we had plans- so they upset too) and now I have to wait a few more days for an aggravating phone conversation, then what? Return by mail at my own expense and a long trip to UPS? Nope. I obviously won't pay my tjmaxx credit card that this purchase was made on- and I'll suffer a drop in my credit rating?! Being pessimistic right now but I'm just so angry.

I recently had a terribly unpleasant experience while trying to return a jacket at TJ Maxx/HomeGoods Chino Spectrum Market in CA. The associate I encountered, named Evelyn, displayed no greetings or smiles throughout our interaction. In fact, she maintained a poker face and exhibited a very bad attitude.

On 09/29/2023, I wanted to return a jacket that cost $200, and I had the receipt with me. However, what disturbed me greatly was that Evelyn and her supervisor started conversing in Spanish right in front of me. This behavior was highly inappropriate and unprofessional, especially considering they were aware that I did not understand the language. The implied suspicion and possible accusation of theft because of the jacket's high price made me feel incredibly uncomfortable. When I initially purchased the jacket, I was clearly advised not to remove the red tag unless I was certain I wanted to keep it. So, upon returning it with the red tag still intact and accompanied by the receipt, I expected a smoother process without these unjustified suspicions. It seems as if every customer is treated as a potential thief, which is wholly unfair.

Furthermore, I also attempted to return two additional items without a receipt. I was aware of the store's policy stating that customers without a receipt would receive store credit. However, Evelyn, with her unwelcoming demeanor, insisted that I sift through all my emails to locate that elusive receipt. Her unfriendly tone and overall attitude completely ruined the shopping experience at this establishment for me.

Overall, the level of service provided by Evelyn was far from satisfactory. Her lack of professionalism, inappropriate use of a foreign language in front of customers, and questionable suspicion towards me left me feeling utterly mistreated. Instead of enjoying my visit to TJ Maxx/HomeGoods Chino Spectrum Market, I was met with disappointment and frustration. The management of this store should ensure that such experiences do not occur in the future, as it only harms their reputation as a customer-friendly establishment.

I was asked if I wanted a store card to save 10 % I assumed it was a discount card so I agreed and a few min later the cashier informed me I dodnt qualiry for their credit card of which I had no idea I was applying for so I asked her if that did a hard hit on my credit report as I have been trying to improve my credit, she told me NO it wouldnt. Later when i got home i checked credit karma and realized she lied not only didnt she clearly explain that it was a store credit card but it removed 17 points from my credit report. So be aware before applying for their discount card its actially a store credit card that removes points from credit score. Had the cashier told me it was a credit card I wouldn't have applied I knew I wouldnt qualify for one yet.