TJ Maxx

On 1/2/24 while shopping at the TJ MAXX at 215 Clinton Plaza, store IN Clinton Conn I can upon an open box of Awake Coffee Pods. Upon my time to check the item out with the cashier I asked the cashier if I could get a discount for the "Open Box". The cashier took the item to a woman with short hair dark hair who was said to be the Manager. The woman who was also ringing-up customers as well, stuck her unclean hands into the box of coffee pods, counted them and stated "NO", THEY ARE ALL there. I told her how unprofessional her behavior is. As a manager to stick her unclean, unwashed dirty hands into a box of anything meant for human consumption for anyone other than herself. I didn't ask for a discount because of a missing item, I asked because the open box.
She was unapologetic, brass and believed it was her right do so and said such. I was so embarrassed because I knew she believes she was not wrong. SHAME ON TJMAXX for thinking she should manage anything

Customer ******* 3 311 01/02/2024 16:14:29

Never again will I order from this poor excuse for a company - customer service is non-existent. I ordered enough merchandise to qualify for free shipping and entered the code as required. When I finished my order, and pushed the "purchase" button, they added shipping back in. I called immediately and was told there was nothing they could do until it ships and then the shipping charge will fall off. Well, that didn't happen, and I have called multiple times to get this taken care of - still customer no service says it will credit it in the next few days. A few days go by and no refund. No one is able to over ride this and issue the refund - not any of the customer no service people, not the manager (LaTonya) of those customer no service people, and that manager (LaTonya) says there is no one above her. So, I am guessing LaTonya, Mgr. Of customer no service must own the company and she is unwilling to take care of this. Says she will look into it - (LOOK AT MY ORDER) - and get back with me in a few days. Heaven forbid that I happen to be in the bathroom "if" she calls, or in the shower "if" she calls. Then I will miss a perfect non-opportunity to get this resolved. I am through with you... T J Maxx customer no-service.

TJ Maxx I hate when I get to the register, the first thing they say, " will you like to sign up for TJ Maxx credit card?" You say no! Then they say, you will save 20% off your order. I don't want a credit card. Stop pushing this down your customers throat. It's not worth getting credit card, to pay interest on the product. Stop asking customer to donate! Most of the CEO of these non-profit organizations makes hundreds of thousands of dollars off of donations. We do not want to donate. Why don't t. J Maxx donate instead of asking customers to donate. All the customers want to do is go shopping in your store. They do not want to be asked to sign up for a credit card or to donate to a nonprofit organization they have no idea about. This is very annoying. I know your company makes a lot of money off of these credit cards.
Stop forcing your associates to ask customers to sign up for credit cards and to donate. I'm betting it's very uncomfortable for them to ask these questions. If I'm mistaken few years ago, your company was hacked. It's stoled a lot of customers information. And your company was sued for a lot of money. Why would I trust my personal information with the company, who didn't have enough security on their system... Stop asking it's annoying!

I am an avid fan of TJMaxx, Marshalls and Home Goods. I don't shop in the department stores anymore and stick to these three. I love that I can get more of what is in the store by buying online, getting the same discounted rates and free shipping if I buy enough (or just buy stuff I plan to return to get free shipping). Love that I can return to the store. HOWEVER... I've shopped here a few times now, and the shipping is ridiculously slow. Even Kohl's ships faster - and I didn't think that was possible. I ordered on 6/24, received an email on 7/4 stating that my order was on its way. One part arrived on 7/6. The other part arrived on 7/10. Why did it take 1.5 weeks to even pick the order for shipment?! That's maddening! The only reason I ordered again is because I need more of the same curtains I ordered the first time... I know I'll only have 1/2 a patio door covered for the next two weeks while I wait for the additional panels. I'll never tempt myself by shopping TJMaxx.com again. I'm not on a time deadline, but it just shouldn't take that long to pick the order. Get with it TJMaxx.com...

I ordered 10 items online and was so excited to getting my new purses, clothes and candles...then I received the email today that all my items are canceled without any reason. So disappointed.

I ordered a sweater online before Christmas, and it should have arrived in time. I noted an exception error from UPS. Apparently TJ Maxx chose the wrong shipping method and it could not be delivered to a PO Box, so it was returned to TJ Maxx. (every other online retailer has a system in place to alert you if an item cannot be delivered to a PO Box, apparently TJ Maxx does not)
I had to contact customer service - I asked if they could redeliver to the PO Box via regular mail, or send it to my house address. I got an email insinuating that this was my fault, and once they received it back, it would be logged as a return. I would have to wait for that to happen, then they would credit my charge card, and since I used a gift card for part of the purchase, they would have to reissue the GC and mail it to me. THEN I could reorder the sweater...
Approximately a month after Christmas, I received an empty envelope from TJ Maxx with no GC... the saga continues.
Terrible customer service, they really didn't seem to care - and one month later, I have not been refunded, nor do I have the sweater. It will probably be summer before this gets straightened out.

I went to this TJ Maxx store is located at 4520 Dacoma st, Houston, Tx *******, this store is super clean, perfect and neat, but there is an associate her name is Leslie Garcia, she's the best, awesome, beautiful, wonderful, and nice girl, I've ever met, she deserves to be promoted as a coordinator please promote her please she is the best and beautiful girl I've ever met!

Susan is best sales person at T. J Max at wesley chaple FL
She helped me a buy 3 girls birth day gifts she make 3 baskets and was beautiful and she was so kind and smart, I was so happy helped me, thank you SUSAN

I cant get my order delivered no one responds to my complaints, delivery refers to the seller andd the seller to the buyer as a result of my order is not.