paige k.

I ordered a sweater online before Christmas, and it should have arrived in time. I noted an exception error from UPS. Apparently TJ Maxx chose the wrong shipping method and it could not be delivered to a PO Box, so it was returned to TJ Maxx. (every other online retailer has a system in place to alert you if an item cannot be delivered to a PO Box, apparently TJ Maxx does not)
I had to contact customer service - I asked if they could redeliver to the PO Box via regular mail, or send it to my house address. I got an email insinuating that this was my fault, and once they received it back, it would be logged as a return. I would have to wait for that to happen, then they would credit my charge card, and since I used a gift card for part of the purchase, they would have to reissue the GC and mail it to me. THEN I could reorder the sweater...
Approximately a month after Christmas, I received an empty envelope from TJ Maxx with no GC... the saga continues.
Terrible customer service, they really didn't seem to care - and one month later, I have not been refunded, nor do I have the sweater. It will probably be summer before this gets straightened out.