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1 Review by Marilyn




Never again will I order from this poor excuse for a company - customer service is non-existent. I ordered enough merchandise to qualify for free shipping and entered the code as required. When I finished my order, and pushed the "purchase" button, they added shipping back in. I called immediately and was told there was nothing they could do until it ships and then the shipping charge will fall off. Well, that didn't happen, and I have called multiple times to get this taken care of - still customer no service says it will credit it in the next few days. A few days go by and no refund. No one is able to over ride this and issue the refund - not any of the customer no service people, not the manager (LaTonya) of those customer no service people, and that manager (LaTonya) says there is no one above her. So, I am guessing LaTonya, Mgr. of customer no service must own the company and she is unwilling to take care of this. Says she will look into it - (LOOK AT MY ORDER) - and get back with me in a few days. Heaven forbid that I happen to be in the bathroom "if" she calls, or in the shower "if" she calls. Then I will miss a perfect non-opportunity to get this resolved. I am through with you.......T J Maxx customer no-service.

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Marilyn T.'s review of T.J.Maxx earned 5 Very Helpful votes

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