Tillys

Never shop at the Tillys in Victorville California. The store manager is a B*tch! She's pushy, rude, sarcastic and seriously dresses like a slob! How can you offer someone fashion help when you yourself can't even dress up and look fashionable! She thinks she is funny but is actually insulting. She tries to force you to buy "additional" items because you are messing up her conversion, whatever that mean! I will never shop there again!

Well I love Tilly's, or at least the style. It's right up my alley. BUT, my only two experiences with this store have been less than pleasant. First I bought a pair of jeans in the store (which by the way were REALLY expensive), they were okay, lasted me about a year. The only thing was the legs were too long and the waist barely reached my actual waist. The second time I ordered three pairs on line. Two out of three of them didn't fit me. The two that didn't were so weird, the waist was really big while the legs fit just fine. Tried to fix it with a belt but it didn't exactly work out. And also, I'm a size small in jeans and pants but when I tried on the pants in the store I was like a five and it didn't even fit that well (I already mentioned how the leg to waist ratio was way off).
Anyway, the style might be cute but it's so not worth the hassle. Yikes, I would steer clear of this store no matter how amazing the clothes may look.

Went to return a pair of Van's that show on there website and the man was very nasty and said we don't return shes if you didnt buy them from here... like wow all I needed to do is find out if they were from there because I found them on line showed the guys he said so they are not from here and pulled the rope to latch it and walked away like wow... I have worked for customer service and he had none at all... he needs to be trained all over again... just nasty now I get stuck with sneakers my SON can never use... just sad. None the less I'm a single mom or 4. Just sad...

Ordered a Christmas gift for my granddaughter. Their site indicated that it would be delivered before Christmas. Went on line today to track the order since I was given an email that they were preparing my order but never receive notification that it had been shipped. I went online and found out they had cancelled my order. I tried to call to find out why and was on hold for 20 min and then a message came on that said they weren't available now but would be later then disconnect me.

The worse place to ever deal with I ordered a faux leather jacket for my wife and waited 6 days to come and find out after 6 day that they canceled my order without notifying me or sending me any e mails and to top that off they still had a pending transaction on my crard so I called in to see whats going on and customer service sucks... the girl was talking to me like she is about to yell at me and had the biggest attitude ever
For sure not a recommended place and for sure I wont shop there again

I ordered my daughter a backpack for school with quicker shipping in order to have it by the time school started. Tilly's cancelled the order 5 DAYS after the order was placed, even though they say most orders go out within 48 hours, and in order to make the shipping window (which I paid extra for), they somehow couldn't notify me until 120 HOURS later - far too late for me to order any other backpack in time for school. This is horrible customer service. This was my first order with them, and definitely will be my last. If they can't fulfill an order, they should not take the order in the first place. At a minimum, they should have notified me within 24 -48 hours. I will not be doing business with them again.

Maybe because it was Friday night; my friend and I received excellent customer service but I ended up buying so much more than I intended.
We were walking around the mall of victor valley and decided to check out Tillys. Of course we found many cute items and 2 girls helped us out enthusiastically. Selena and Josyln helped us both with our clothing decisions and were there for our size changes and such. We ended up buying much more than an outfit and having a good time too!

I would love to rate it 0.0 but it won't let me so I have to rate it 1 star :( I placed an xmas order and indicated it was delivered but never recieved. 3 calls later and my dispute was closed by Brandon who seems to be a manager without resolution. 4th call back and still no resolution but expecting yo hear back after more research. They only contact by email and no real customer service or resolution. Please don't order from them because you will never get resolution if you don't get your order. Your on your own for fighting to get your money back. :(

I ordered a gift for my son that consisted of a RVCA shirt and a pair of joggers on 9/23/15. The pants were delivered on 9/30. You cannot reach a human being when you call customer service. They have you leave a message and say that they will return your call in 24-48 hours. When they called back they sent me to the post office three times and the package was never there. THEN, I I find out it was never even shipped because it was out of stock. There was NO communication via, phone, mail or email letting me know anything was cancelled. It was also part of a BOGO sale so I was charged full price for the pants due to their error.The only thing they offered was free shipping on a replacement shirt when I finally reached someone via chat message. I suggest shopping at Zumiez instead.

I think their clothes are so cute, but the online service is awful. First, the website would not allow me to put things in my cart and then when i finally did, my card would not go through. I decided to wait a few hours and try again, but the items I wanted were out of stock and i was disappointed. The next day, I ordered something else and I got an email the next day saying one of the items I ordered was out of stock. Why have the item on the website if it was out of stock?( happened multiple times) Now, only one item i bought has been shipped and is taking over 10 days to get here and the other item has not shipped yet a week and a half later. I would have rather drove the hour it takes to get to the nearest Tilly's.

I have been to numerous stores they have a wonderful verity of cloths for everyone to enjoy whether you like snowboarding, skateboarding, or surfboarding. At if you don't do any of those that's OK too. They have all the latest trends and brands with jewelry, stickers, shoes, backpacks and so much more go online for online exclusives to I will definitely be a customer for this store.

Tilly's constantly cancels my orders like no other. I order something and then two days later they email me telling me they canceled my order because oh guess what they can't keep up with the actual number of items they have and people buying them. They need to fix this because I want to buy the items when they have their sales and they say they're AVAILABLE but somehow after everything is processed, two days later or so they somehow don't have what I ordered anymore. It's very upsetting because I get all excited that I got such a great deal but only to be let down. Bummer.

I am highly disappointed about the employees at the Opry mills location in Nashville Tennessee. The employee requested my 12 year old son to put on a mask. I explained that my son was autistic and was unable to wear a mask even though we should not have to explain the exact medical condition. The employee insisted that we could not be in the store without a mask. My son left the store with tears in his eyes. Tilly's has lost a customer that used to enjoy shopping there for her teenagers.

I've had great luck with Tillys. I've only ordered online, never been to one of their brick and mortar locations. I've found great prices on some Vans and some hoodies. If this had a half star option I'd give em 4.5 only because the filter options, and just some general slowness, on the website is lame. I write this mainly out of surprise at the low rating. I was looking online to see if it was a company I could buy stock in lmao

I ordered from the website and got five cute pieces of clothing, all worth the price I paid. I didn't do the two-day shipping I just waited for the five to ten business days because I'm patient. When they got here I was so happy with the results, and I highly recommend Tilly's. I wouldn't let any negative comments deter you from ordering because they almost drove me away. I'm just so glad they didn't haha. I don't know about the whole two-day shipping thing, but just waiting for my clothes worked out wonderful for me and saved me quite a bit of money!

I placed a order More than week and half ago never got it! When I called tillys customer service number to see if they could resolve the matter they had the audacity to ask me to make the calls and run around between ups and FedEx. To top it off I called again told them it was still not resolved and no one knows about my order statues and I would like my money back, their reply was we can't give you your many back if we don't receive the merchandise! Whattt so now is my fault I never received my order and it is no where to be found are frk serious. I swear I'm a mother of two and work very hard for my money these people don't give me my money back I will be channel 9 news I promise you.