Kathryn H.

I ordered my daughter a backpack for school with quicker shipping in order to have it by the time school started. Tilly's cancelled the order 5 DAYS after the order was placed, even though they say most orders go out within 48 hours, and in order to make the shipping window (which I paid extra for), they somehow couldn't notify me until 120 HOURS later - far too late for me to order any other backpack in time for school. This is horrible customer service. This was my first order with them, and definitely will be my last. If they can't fulfill an order, they should not take the order in the first place. At a minimum, they should have notified me within 24 -48 hours. I will not be doing business with them again.