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Vanessa H.

Contributor Level

Total Points
82

1 Review by Vanessa

  • Tillys

10/8/15

I ordered a gift for my son that consisted of a RVCA shirt and a pair of joggers on 9/23/15. The pants were delivered on 9/30. You cannot reach a human being when you call customer service. They have you leave a message and say that they will return your call in 24-48 hours. When they called back they sent me to the post office three times and the package was never there. THEN, I I find out it was never even shipped because it was out of stock. There was NO communication via, phone, mail or email letting me know anything was cancelled. It was also part of a BOGO sale so I was charged full price for the pants due to their error.The only thing they offered was free shipping on a replacement shirt when I finally reached someone via chat message. I suggest shopping at Zumiez instead.

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