TillysReviews 306

I never received my items. I have been working tirelessly to try and resolve this issue and no one will help me.

I contacted your support staff twice now about this (the last time being Wednesday, Dec. 21) opening a claim to get in touch with the shipment company. I was told they would call me with more information and I would be able to get a refund for my order since no items ever arrived but would not get a confirmation email, just a phone call. I never got the phone call. Due to the holidays, I am reaching out for a FOURTH time now to get some sort of solution to this issue. I'm very upset that this isn't being taken seriously as this company has been one I purchase from before and liked your brand. I would really like some assistance for the inconvenience of spending my money on your products and getting no products in the mail.

I have been calling for days and have been trying to resolve this with no response and no one is helping me via email support. Your website chat is closed, and your contact support page takes me to a 404 error. Please advise. I am not normally one to complain but this is ridiculous that no one will help me.

Ordered boots for our active duty military daughter home on leave. Paid extra $24 to ensure delivery. Boots were delivered to wrong address. Tillys after much prompting sent new boots two days later- Christmas Eve through usps, lied about overnighting them- needless to say $250 later my daughter had nothing to open on Christmas bc of them. Have yet to receive the boots- or any refunds. Extreme lack of communication, compassion & customer service. Do not do business with this company- they are deceptive & have an extreme lack of customer service. Shame on you Tilly's! Our base has been notified & are being added to area black list of businesses to avoid for our fellow service members.

I would love to rate it 0.0 but it won't let me so I have to rate it 1 star :( I placed an xmas order and indicated it was delivered but never recieved. 3 calls later and my dispute was closed by Brandon who seems to be a manager without resolution. 4th call back and still no resolution but expecting yo hear back after more research. They only contact by email and no real customer service or resolution. Please don't order from them because you will never get resolution if you don't get your order. Your on your own for fighting to get your money back. :(

I ordered a Breakfast Club t-shirt from Tilly's Online, and it came with two to three stains on the front of it. I had to send back the damaged merchandise, spending my own money for a bag; and I had to call them to get the return postage because their online software for returns could not find my order, even though I was reading the order number off of the receipt and zip code off of the bag in which it came. They also still charged me for the shipping of the faulty product, so I lost $5.95 for that. If I could, I'd give them 0 stars, since I am irritated about this. I would never shop with them again, and this was my first attempted "purchase" with this shoddy company. I've had so many good experiences with shopping online for t-shirts, so I didn't look for any reviews, a mistake that won't happen again. Don't shop with them; they're horrible! I've bought approximately 50 t-shirts in the past 4 to 5 months. If you want good t-shirts for fair prices which--so far--have come undamaged: Liquid Blue, TeePublic, Printerval, Redbubble, and Amazon have all been good to me. This is the first t-shirt I've needed to return, so I guess 2% (1/50) is not too bad as far as luck. I can't really speak for these companies' returns because I've never had to return a shirt, but I would expect them to be better...one would hope.

Bought (online) a beautiful blouse--arrived huge--tried to exchange for a smaller size. WITHOUT any prior notification. They dont allow returns or exchanges online! BEWARE!

I received my set today, before the set date! Packaged safely and protected. They're beautiful! I'm so happy with them, they've exceeded my expectations! I'm keeping them packaged until my house is finished being built. They are the perfect addition for my new kitchen! Thank-you! Kathleen

When I joined on line I was offered 20% off my first purchase. When I bought something they did not discount me and their answer was, quote, "NOT AVAILABLE ON THAT ITEM' con.

In my cart it advertised "SPEND $4.01 OR MORE AND RECEIVE FREE SHIPPING' but it did not show as a deduction and the representative said "Free shipping on orders over $49".

Not a reputable company to deal with in my opinion and after many e-mails to them they discounted nothing. One would have thought they would have given a 'goodwill' discount but nothing from them. Con

I NEVER received my $300 worth of things! They said they can't give me a return or send me new things, because its on FedEx, whom THEY HIRED!

I ordered 4 shirts online and Tilly's sent them separately in 3 shipments. I did get 2 shirts from 2 shipments. The last shipment with my other 2 shirts got delivered but not to my house. I asked for Tilly's to look into the matter with FedEx and FedEx is saying they delivered it to the right house. I have 2 cameras facing the street and they didn't even come down my street that day. I am now trying to find a way to get my money back for shirts I didn't receive. I don't think FedEx knows that house numbers can be the same but on different streets. I don't think I will be ordering from Tilly's anymore since I can't seem to get a refund or replacement shirts.

I bought a pair of converse a few months back, went to finally wear them, and the sent me 2 different sizes. They will not take them back, double check your shoe orders everytime.

Great customer service friendly welcoming staff clean environment would recommend for cute trendy clothes

They did not include an item on my package and they are not willing to take any responsibility for it. They want me to dispute the charge with my bank and they do not respond to email or messages.

So, I bought a backpack and used a 20% off coupon. I went in the next day to exchange it for a different one and they would not reapply the coupon. The manager didn't approve it, totally lame. Never shopping here again. If I could choose zero stars I would!

I recently ordered a pair of dr. martens(not a cheap purchase) on Tillys website and when the delivery day came, nothing arrived. I reached out to both delivery services and customer service and they were no help at all. There was absolutely no record of where my shoes were delivered which is extremely weird to me. Do not shop online here, you will not get your stuff. If I could give a negative rating, I would. Thanks for nothing.

Ordered 6/7/22-its 6/21/22 & still not delivered. Neither Tillys nor FedEx will fix this - I've called both, and FedEx said Tilly's selected the cheapest shipping method, and that means it could take a month to get to me. Tilly's said this is a FedEx and "weather" problem. SO... HOW WOULD I HANDLE THIS ISSUE AND MAKE MY CUSTOMER HAPPY? I'd overnight replacement items and a return label to my customer, apologize, and make this right. Amazon gets it here in a day or two. Even little sellers on Etsy and Poshmark are able to get their products to me in a few days. When brick and mortar stores like Tillys start closing down, they will blame the big guys like Amazon - but as an avid online consumer of shops big and small, I hope they realize that the little shops like Etsy and Poshmark are getting it right, too! So, Tillys - If you want to retain a strong customer base, give your customers something to brag about, instead of just something to complain about.

I purchased about $80 dollars worth of clothes and never received the package. I placed it on 6/1 and was told it was delivered 6/2. But I wasn't even able to view the tracking so I didn't know it was delivered. When I did contact them they said I waited too long and had to file a claim. Then waited a week just to hear back from them after filing said claim. They didn't even contact me, I had to contact them. After explaining my situation they reluctantly agreed to give me store credit but I DIDN'T EVEN GET THAT EITHER! As a single mom that $80 bucks really makes a difference and I'm really disappointed. All that hassle for nothing. I should've read these reviews before placing an order. Never making that mistake again. There are other companies that do care about their customers so I recommend taking your business elsewhere.

Tillys is a scam, I made sure they had my product and they charged me just so that three days later they email me saying that my item was no longer available. I called them and my bank. They deserve zero stars never shopping there again and it was my first time too... ‍ I don't recommend to shop there.

They didn't send a $100 item and when I called to get it fixed they checked with their own warehouse to see if they sent it then said "Well we say we sent it so if you have a problem with it take it up with your card company."

This store has best clothes with awesome logos and styles to fit your needs. They offer online coupons or can notify you by text. Their shipping service is good too recommend this to anyone.

"customer Service" is a joke to this company. I was told by one of their agents the website doesn't work properly and lets you order things for pickup that aren't actually available at that store. When I asked him if he though it would be important to fix that he got mad at me, started yelling at me that I was insulting him and hung up before I could let him know he isn't the owner and doesn't need to get huffy about off hand remarks about a website he doesn't own or run. After talking to a few of these angry children on the phone I spoke to a "supervisor" who sounded about 20 years old named Brandon B. Who just wanted to argue with me instead of seeing if he could help me. This company has always been on the side of $#*!ty and not really giving a f*$% about any of their customers, even when I was a teen I was shocked at how crappy their "customer service" is, which is why they are tanking.

Eventually because their "customer service" team wanted to just argue with me I bought the shoes I was looking for at Zumies instead and not only did their website work just fine but I received and email confirmation immediately and a follow up saying my product has shipped. Oh and saved two dollars haha. Do not shop at Tillys and if you do, then encounter an issue, be prepared to not have it solved.