TillysReviews 306

Despite that the website states they ship to APO addresses, I can assure you this is a well-documented lie. Two shipments (one original, one re-ship) addressed to an APO were returned to Tilly's by FedEx as "undeliverable." One Tilly's CSR completely ignored my question asking what measures were being taken to avoid more delivery snafus. Another CSR assured the re-shipped package would be "delivered as addressed" but not before completely throwing FedEx under the bus. On explaining this to a third CSR on the phone, she said they do not ship to APOs. I corrected her and asked to speak to a manager. The (now FOURTH) manager-level CSR offered to send my shipment to my home address which I confirmed, and when I agreed (because now I have no choice but to ship this to the APO myself) and requested it be overnighted, she said "We can't overnight this to an APO address." I had to remind her that my home address is not an APO. This has been going on for almost a month and to say this is unacceptable is a gross understatement.

2 problems. I ordered 4 shirts. The 1st problem is 3 shirts came (one has a security tag attched.) The 2nd problem, when I finally got a notification that the 4th shirt was delivered, I looked outside and it was not there. I opened the email and the picture attached of the delivered shirt was not my porch or my apartment. They delivered it to the wrong address.

My son is very particular about the shirts he wears. He received a $75 gift card as a Christmas gift. I created a brand new account to order what he selected when his gift card. I even paid for expedited shipping. Somehow some other address in another state was the shipping address. As soon as I saw I contacted customer service. First I was told it was probably a fake address and the items would be returned to the warehouse and I could resubmit my order. Then I was told to file a local police report (even though it was sent to a different state), then I was told it was my fault and they weren't liable. There's no other address on my account. There's zero reason it should have a different address in another state. I tried calling and was told the person I was emailing with was the supervisor and there's nothing they can do. So now we are out $75 and have nothing to show for it.

I order 2 shirts for Christmas.
January 22nd and I didn't receive him until January. The second the shirts are very thin and cheaply made and the caller was supposed to be a burnt orange which is actually looks like red. I have no one to give them to since the people had already went back home. So i'm just going to donate the junk.

I placed an order with Tillys and received a tracking number. The tracking never changed from shipping status. I waited 10 days called Tillys they gave me a ticket number and the agent who helped me said Im not the first one who called that day saying the same thing. She filed the case and magically the shipping company changed the status to delivered 3 days after it shipped. It is a flat out lie. I have cameras and I was home. Nothing came. Tillys contacted me via email and said Im SOL because it must have been stolen. They are closing the case. I come on here and find out this happens often and Tillys responds the same way to everyone. Horrible of them to steal from their customers. Disgusting and awful company. Ticket # *******. Order # ********

Was charged 3 different times on my account of $63.89. I called and they said I would have to wait 5-7 days for the money to be placed back into my account, so while waiting for my money to be placed back into my account they for some reason charged me a 4th time a whole week after even placing the order. I have two of the $63.89 transactions back in my account but never received the last one. Don't order from here. Listen to the other reviewers. This place is a nightmare and so is customer service.

Tilly's store is nice but the sales are misleading. They are SAF. The store team members do not tell you when you check out about the sale doesn't match this sale there are too many sales in the store too many sale signs so when you pull an item from the BOGO rack and another item which states it's on the BOGO rack as well but then there's another sign that's really small next to it stating it s not the same sale and they don't tell you this to check out. The items that I bought that should have been 50% off was not 50% off

On Friday 12/1/2023 I tried to order Christmas gifts for my daughter, they said there was an error so I checked and everything was right so I hit submit again. Still an error. I checked my bank account and they took the payment twice. Called customer service they were rude and told me it was my banks fault. Waited until 12/7 for the charges to drop off my bank account. They dropped off on 12/7 and midnight 12/8 they charged me AGAIN for stuff I didn't even get! This place is a joke! Don't EVER order online!

I wish I could just not even give them a rating, because it should be a 0! I shopped with them a few months back and they charged me 2 TIMES for 1 SHIRT! I didn't realize this until I got home. The next day I went in and asked for a refund, they said they couldn't help me even after I gave them my receipt and they told me they saw the transaction happen and knew i would be backThen the told me to call customer service So when I got home I called them and they said the refund would take 1 WEEK, it has been 2 MONTHS! So last month I decided to call again, they told me the exact same thing I still haven't been refunded, I've gave them my bank statement, my transaction number, and have emailed them 3 times. I've had no response to those emails, no calls back, and no refund. I will never shop with them again and I recommend you don't either if you don't want to be scammed.

My daughter NEVER received her shoes and my case was closed with Zero concern with not receiving my purchased item or a refund. No one has reached out to me since all of this has happened other than the agent that initially opened the claim. I definitely will not shop here again and anyone that asks me about your company will definitely get my honest opinion…which is you suck!

My son ordered $160. Worth of stuff after working his $#*! off all week and he wanted to buy a sell something and he gets to check out he presses proceed puts his information in for his payment. They take the payment but then it says error on the order. So not only did they take the money but they didn't even place an order. So now he has to wait 5 to 7 days before he can get his money back to even try to proceed another order. I suggest you don't highly recommend that you do not even go to Tilly's online because they said it's a hit and miss and then a lot of customers are going through the same thing. I don't see how they're still in business. I will not give them a rating if I don't have to

I bought a metal shelf and it arrived pretty much mangled - one whole side smashed. Sent it back immediately with their return label - tracking said the got it over a month ago, they say almost 3 weeks ago, and they STILL won't refund my $. They just ping pong you between departments and then email saying wait another 5-7 business days. They're basically out there stealing money.

The website is slow and clumsy. Your favorites are not saved and will all go to waste randomly. Overall bad experience and I do not recommend shopping there.

Ordered new balance sneakers bc could not find my size anywhere, but found them on Tilly's. Shocked over all of the bad reviews too bc I honestly am very pleased! They look great, feel great and am very happy with my purchase and the quick shipping.

This was a really disappointing order. I purchased shoes online and they shipped it haphazardly, there was no packing in the box and the shoes were all rattling around. They barely taped the lid closed. Inside the shoe boxes were damaged and someone used tape to try to repair them. Shoes were clearly worn as there was hair in one of them. Would not do business.

This was the worst experience I have ever had with a company do not ever shop here. I ordered two items that were clearly in stock and many other sizes in each shoe, I waited 12 days to see if they would ship. They never did so I called and the lady was being very rude and then proceeded to send me an email that said my order was canceled but they gave me 20 percent off one item like that means absolutely anything. Overall never spend your money here it's the biggest waste of time and the worst experience I have ever had in a business. Do better. If i could give zero stars I absolutely would.

The first time I ordered from Tilly's I got an email saying my order was delivered. However, I never actually received the order. Long story short, after contacting customer service, it was determined the package had been stolen. Fine, it happens. It sucks, but it happens. The second time I ordered from them I waited over a month for my order to be delivered. Contacted customer service and luckily they did give me a refund but why wouldn't they reach out to me and let me know there was an issue?

I ordered a shirt for a Christmas gift and it was shipped with FedEx, FedEx kept rescheduling my delivery date and then my order was stuck for about a month and I decided to contact Tillys customer service. A woman named "Piper" responded back to me and said FedEx has admitted responsibility for loosing the package but she would file a claim with her managers to see what the next steps are. After a couple days of no response from Piper or Tillys I decided to reach out again and I just asked that the shirt be reshipped again because it was a gift and I just wanted this to be solved. It seemed pretty straightforward to me to have the lost package be resent again. So again a few days go by and finally Piper responded that Tillys would not give me a refund and they would not reship my package again. Instead, I was told to repurchase the shirt again and that I would get "store credit" for the value of the shirt which was $43. She attached a code so I put the code in the checkout and I only got $5 off shipping, so that meant so I still had to be $43 for my lost package. I'm still trying to resolve this issue but this is the worst customer service I have ever received. I can see why Tillys is a failing business, horrible customer service and overall lackluster products.

I ordered pants online that never came. I called the company several times and put a tracking order on the item to see what had happened. They claimed that the package had reached my city and there was nothing they could do to help me. I lost around $35 on pants that never came and they did not reimburse me with credit or give me my money back or do anything.