business logo of TicketsOnSale

TicketsOnSaleReviews 34,958

3.8

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing.

We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.


ticketsonsale.com
Middletown, United States
How would you rate TicketsOnSale?
grey star
grey star
grey star
grey star
grey star

TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

52,510 reviews
California
1 review
20 helpful votes
Follow Eli G.
Unfollow Eli G.
Send Message
Share Review
Report Review

Selling fraudulent tickets
March 1, 2021

Very simple buy ur tickets somewhere else I hope u read all these bad reviews. They are real! Tried to sell me tickets that were in one section, but gave me some other tickets. Luckily I used a credit card because they wanted to keep my $ for the wrong seats they sent me. Run as far away from this company, the way they stayed in business is by keeping everyone's $ from canceled events due to covid. Wow I thought it was against the law to do things like that during a pandemic?

Date of experience: March 1, 2021
New Jersey
1 review
0 helpful votes
Follow Joe N.
Unfollow Joe N.
Send Message
Share Review
Report Review

All good
February 28, 2021

Easy to use the system. Excited to give these to my Harry Styles-obsessed daughter. She is gonna flip out with excitement when she sees the tickets!

Date of experience: February 26, 2021
South Dakota
1 review
2 helpful votes
Follow Michelle S.
Unfollow Michelle S.
Send Message
Share Review
Report Review

I googled the Premier Center in Sioux Falls, SD for hockey tickets and clicked on the first site that came up since it looked legitimate and had links all about the center. Bought tickets and happened to see a ticket master price on another site for 30 bucks less per ticket. Literally 90 bucks out the window for absolutely nothing. I don't know how this company stays in business.

Date of experience: February 23, 2021
North Dakota
1 review
0 helpful votes
Follow Brian S.
Unfollow Brian S.
Send Message
Share Review
Report Review

Easy as 123
February 20, 2021

Simple to use. Only took a matter of minutes to purchase tickets. Just have to wait to claim them. Hopefully that is as easy.

Date of experience: February 18, 2021
Arkansas
1 review
5 helpful votes
Follow Linda W.
Unfollow Linda W.
Send Message
Share Review
Report Review

Ticket purchase
February 16, 2021

Very quick response with confirmation. I haven't received the tickets as of now so therefore, I can't review that.

Date of experience: February 14, 2021
Wisconsin
1 review
0 helpful votes
Follow Raeford D.
Unfollow Raeford D.
Send Message
Share Review
Report Review

Concert tickets
February 12, 2021

Easy to access, easy to use, I am really satisfied with my experience with this website and company.

Date of experience: February 12, 2021
Florida
1 review
0 helpful votes
Follow Kurt K.
Unfollow Kurt K.
Send Message
Share Review
Report Review

Ordered tickets for a Chick Corea Akoustic band performance. Chick since passed away so it can't be rescheduled. Contacted support and said they can't issue a refund. Since Covid might have been an issue so I paid for ticket insurance through Allianz and they refused the claim as well. BUYER BEWARE

Date of experience: February 11, 2021
Florida
1 review
0 helpful votes
Follow Dana W.
Unfollow Dana W.
Send Message
Share Review
Report Review

Bought tickets initially they changed our game date, then they canceled. Guess they over sold- awful.

Date of experience: February 11, 2021
Oregon
1 review
0 helpful votes
Follow Ari J.
Unfollow Ari J.
Send Message
Share Review
Report Review

Bought tickets to a show just before covid hit and I lost both of my jobs. The show was delayed so I asked for a refund and they said no, I would get tickets to the date it is rescheduled (even though I couldn't go that day) the show ended up being cancelled completely and they still refused to refund me. They said I could have a credit for a future show. Trying to figure out how to redeem it and nobody wants to respond to me! Can't believe a company would act like this during a pandemic! I could have really used that money after I lost my jobs. I basically threw $90 in the trash!

Date of experience: February 11, 2021
Texas
1 review
0 helpful votes
Follow John C.
Unfollow John C.
Send Message
Share Review
Report Review

Fast service
February 12, 2021

Just now putting this up but the service was really fast i had my tickets within the first 2 days of me ordering my tickets. 10/10 would recommend.

Date of experience: February 11, 2021
Georgia
3 reviews
0 helpful votes
Follow Amanda C.
Unfollow Amanda C.
Send Message
Share Review
Report Review

THEIVES AT THEIR FINEST!
February 10, 2021

They stole my $600 I paid for tickets! They have the money! I didn't get the tickets! The concert was canceled bc of covid! They are rude and they do nothing want to help bc they know what they have done to soooo many people! This is absolutely horrible and unethical! I just want my money back! They say they gave me a credit... it lasts for a year... the problem is, concerts are not happening STILL! So my money just went to these $#*!s! DO NOT GIVE THESE $#*!S MONEY!

Date of experience: February 10, 2021
Texas
1 review
0 helpful votes
Follow Kim C.
Unfollow Kim C.
Send Message
Share Review
Report Review

Its a little confusing, but hopefully I got it figured out, I hope. I still get email saying that I need to confirm, and I already have.

Date of experience: February 10, 2021
Texas
1 review
0 helpful votes
Follow Randy D.
Unfollow Randy D.
Send Message
Share Review
Report Review

When I purchased the ticket I paid for the most expensive ticket because I thought I was getting better seats. When I got the ticket it wasn't in my name and it says the ticket was only $32.80. My total was $90.58. All I have is a General Admission ticket. Very frustrating!

Date of experience: February 9, 2021
Florida
1 review
0 helpful votes
Follow Richard M.
Unfollow Richard M.
Send Message
Share Review
Report Review

All Good!
February 8, 2021

Tickets were easy to purchase and were sent the day after I put in my order. The seats look good. Happy with my purchase and would use this site again.

Date of experience: February 6, 2021
Texas
1 review
8 helpful votes
Follow Marisa T.
Unfollow Marisa T.
Send Message
Share Review
Report Review

Deceptive Pricing
February 5, 2021

I'm very disappointed in the way tickets are priced on your site. You get all the way to the payment screen before your fees are disclosed. They are off to the side, smaller than the "enter your credit card information" that is right in front of you. So when I didn't see it until after I put my information in and the charge was approved I was very surprised at the cost. I immediately reached out to your company with no help to cancel. Was told too bad, it was disclosed, our company doesn't work that way.

Date of experience: February 5, 2021
Pennsylvania
1 review
0 helpful votes
Follow Stewart T.
Unfollow Stewart T.
Send Message
Share Review
Report Review

Perfect
February 6, 2021

Great! You. Really simply to feet it done. It's very easy and simple to get your tickets on the site.

Date of experience: February 5, 2021
Georgia
1 review
13 helpful votes
Follow Teresa P.
Unfollow Teresa P.
Send Message
Share Review
Report Review

Never helpful, handled COVID issues related to ticket purchases HORRIBLY, had difficulty evening finding my order. Will NEVER use this service again, save your money and buy somewhere else cheaper with much better customer service. If something goes wrong, don't think they will work with you. So disappointed and in a time when things are difficult for everyone it has been frustrating trying to get information and assistance from them about my tickets/concert.

Date of experience: February 5, 2021
Indiana
1 review
1 helpful vote
Follow Angela M.
Unfollow Angela M.
Send Message
Share Review
Report Review

Did Not Receive Tickets
February 4, 2021

I ordered tickets, received no notice of any error. When I didn't receive the emailed tickets with in 10 minutes, I called... I was not contacted as their website states they would do if there was an error. I was then informed that the email was invalid and undeliverable. She said I could give her a different email and they would just have the seller transfer the tickets to the new email. So that is what I did. I waited a bit longer, still no email. I called back. The lady stated that it would take just a bit to get the transfer completed but assured me it would be done with no problem and to just keep checking my email. 3 hours later, no tickets. I called again, and was told, again, to keep checking the email and they were still trying to work with the seller. At no time through this did ANYONE contact me, send me any emails of any kind. Not the seller or the ticket site. The event was that night and started at 7 pm. 7pm came and still no tickets. I did a live chat and was on "hold" for about 20 minutes before being told that the seller was "unable to transfer the tickets to the correct email address we provided". I was told that "the tickets were transferred to the first email that was invalid". That is not possible because when an email is invalid, any message sent to it will immediately bounce back with an "undeliverable" message, so nothing that is attached or sent in that message will be "received" by anyone. Therefore it is my belief that this company is fraudulent and I was a victim of a scam. Also, as noted before, neither the seller or the ticket company sent any notification of any kind to the correct email address provided, nor did they call the valid phone number I provided for them... which they state in their "terms" they will do. So we never received tickets, but have had the money taken, STOLEN, from our credit card. Highly recommend using a reputable ticket purchasing site and staying away from this 3rd party scam site. We have filed a dispute against the charges with our credit card company to try to get our money back. We did not receive the tickets or ANY correspondence from this company, therefore we should not have been charged for them.

Date of experience: February 4, 2021
California
1 review
0 helpful votes
Follow Gina R.
Unfollow Gina R.
Send Message
Share Review
Report Review

I had Rolling Stones tickets for last May. The concert was postponed and then cancelled due to Covid. No refunds and 1 year to use credit. Problem is there are very few events in LA and even in Southern California this year and who knows if the ones they advertise will even happen. I used Ticketmaster to get the tickets and never realized I was using a 3rd party vendor. Ticketmaster gave refunds to people affected by cancellations due to Covid. Not this company. They will make a lot of money off people like me. If I can use the credit I will buy cancellation insurance!

Date of experience: January 31, 2021
Canada
1 review
0 helpful votes
Follow Rick S.
Unfollow Rick S.
Send Message
Share Review
Report Review

Crooks hiding behind Covid 19. Concert was postponed and now canceled. Offering a store credit no refund!

Date of experience: January 29, 2021