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TicketsOnSaleReviews 34,958

3.8

From the business

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.

We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.

All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing.

We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.


ticketsonsale.com
Middletown, United States
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TicketsOnSale Reviews Summary

The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

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52,510 reviews
Pennsylvania
1 review
0 helpful votes
Follow Natalie H.
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DO NOT EVER purchase tickets from
This site. They did not refund me due to Covid which was not our fault this happened and the event being cancelled, they gave me a credit with time frame of 6 months or expires and told me pretty much go find another concert when can't go due to Covid! All people are out of all this money on cancelled concert when obviously that's what we wanted to go to. Refund to costumers, that's good costumer service to make costumers happy. So they stole money and now out over 200. Horrible and ridiculous, couldn't even talk to someone on the phone only email. They did not care, they got there money. Terrible costumer service. I'm
Telling you don't ever buy from this site!

Date of experience: March 18, 2021
New York
1 review
0 helpful votes
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Scam
March 18, 2021

I pushased Motley Crew Def leopard tickets for $854 and after three days I have not received my tickets and they do not respond to my emails. I just filed a complaint with the better business bureau do not do business with this company. My order number is ******* They continue to ignore my emails. Stay away! I cannot express this enough stay away from them.

Date of experience: March 18, 2021
Massachusetts
2 reviews
0 helpful votes
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Easy
March 18, 2021

So very easy and not a lot of time. Get tickets every year and so simple looking at seats available.

Date of experience: March 18, 2021
Ohio
1 review
2 helpful votes
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Fast & easy
March 18, 2021

Easy site to maneuver. Although i was nervous That the site said my tickets would be sent by the day before the show. I got my tickets within 24 hours of ordering. Thank gosh because they're for my daughters birthday a month before the show and I wanted to give her a paper stating we have the tickets. I was very pleased with everything.

Date of experience: March 18, 2021
Mississippi
1 review
0 helpful votes
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Good
March 18, 2021

Good just takes awhile for tickets to come threw but overall a good place to buy tickets from thanks

Date of experience: March 18, 2021
Wisconsin
1 review
0 helpful votes
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Easy & convenient
March 17, 2021

Was able to select tickets by seat location or price, and was able to find seats in the front row of my section so I don't have to worry about our view being blocked. My son is going to LOVE this experience!

Date of experience: March 17, 2021
Florida
1 review
0 helpful votes
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Great experience
March 17, 2021

Fast and easy. 3 clicks to buy and pay. Hope my kids enjoy the Marlin's experience and spend a great afternoon in a familly atmosphere.

Date of experience: March 17, 2021
Arizona
1 review
2 helpful votes
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SCAM
March 16, 2021

This site is a major scam. Beware! I placed an order for two $50 tickets and was charged $275! I went to their support and told me they could not refund the charge. Don't make the same mistake I did, use another ticket source.

Date of experience: March 16, 2021
Florida
1 review
1 helpful vote
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Don't do it...
March 16, 2021

They advertise postponed, or cancel event will reimburse... THEY DON'T... stuck with tickets I can't use... valued at 100 dollars... I paid 277.00 dollars for... SERIOUSLY?

Date of experience: March 16, 2021
New Mexico
1 review
0 helpful votes
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Good
March 15, 2021

Great website. Would purchase again from this site. I am so excited and everything went smoothly when buying tickets.

Date of experience: March 15, 2021
Arizona
1 review
0 helpful votes
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Purchased Miami Open tickets back in January 2021. Went to TicketsonSale for order status 2 weeks before event and found they had cancelled my purchase. No money was refunded to my credit card, no email was sent with regards to the canellation. After talking with customer service they sent me a credit for the tickets. This was a problem because we are traveling from AZ to go to this event. They found tickets that were further away from the tennis courts and more expensive. I paid 25% more for the tickets and we are sitting 25 rows higher in the venue. They wouldn't waive their transaction fees. Horrible situation caused by TicketsonSale but what can you do (this was a gift) when all they offer is a credit and not a refund. I will never use them again.

Date of experience: March 15, 2021
Iowa
1 review
0 helpful votes
Follow William S.
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Transaction was smooth. I will update my rating once the tickets arrive. If all goes well I will be doing business again. Your order has been confirmed by the seller.

The seller has informed us that your tickets will be shipped or emailed on the date listed below.

Estimated Shipping Date: 9/1/2021

We will send you another email with the tracking information or download instructions depending on the delivery method for your tickets.

Date of experience: March 15, 2021
Nevada
1 review
0 helpful votes
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Excellent service
March 15, 2021

Excellent service and fast transaction, good description of the product and excellent customer service

Date of experience: March 14, 2021
Texas
1 review
0 helpful votes
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Very good
March 13, 2021

First time using. Very easy to navigate and was a very fun experience and can't wait to buy from again

Date of experience: March 13, 2021
Nevada
3 reviews
1 helpful vote
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I bought 2 tickets for a Halsey concert, and I made the purchase on 01/21/2020. The amount total was $385.21. The concert got moved to 2021, but then eventually cancelled when I got an email on 01/22/2021 saying that. They refused to give me a refund, and gave me store credit instead of $462.25. I didn't want that at the time as I wanted my money back, so I kept trying to file disputes with them, PayPal and my bank with no luck whatsoever. I recently bought 2 tickets for a festival coming up in September using my store credit, but they didn't allow me to spend the $462.25 coupon anymore. I was only given the $385.21 amount to use for the store credit because they changed the amount for me due to the amount of times I tried to make a dispute. I'm very disappointed with the company, and I'm very upset I didn't get the store credit or money back that I deserve.

Date of experience: March 13, 2021
North Dakota
1 review
0 helpful votes
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Jojo siwa
March 12, 2021

It was good and happy how it went. Fast and easy. My girls are excited for their first concert ever!

Date of experience: March 12, 2021
Florida
1 review
0 helpful votes
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It was straight
March 12, 2021

It was straight. I lowkey fcks with it. Moms bought the tickets for me and im trynna get the official tickets.

Date of experience: March 11, 2021
Nebraska
1 review
0 helpful votes
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Pricey
March 10, 2021

I was surprised with the enormous fees added on to the price of the tickets! Ridiculous. There was no breakdown of the fees. Just looked like a fee for the sake of adding a fee.

Date of experience: March 10, 2021
Florida
1 review
0 helpful votes
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Excelente servicio
March 8, 2021

Fue muy fácil, rápido y seguro hacer la compra. Presenta una guia de compra que hace mucho más facil realizar la misma. Excelente.

Date of experience: March 7, 2021
Texas
1 review
1 helpful vote
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Tickets
March 7, 2021

Great site and easy to use. Its nice. It's good. I have to type 100 characters so here's your characters.

Date of experience: March 5, 2021