• Tickets.Expert

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Overview

Tickets.Expert has a rating of 3.63 stars from 1,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tickets.Expert most frequently mention service fee, great experience, and cant wait. Tickets.Expert ranks 10th among Tickets sites.

  • Service
    20
  • Shipping
    14
See all photos

What reviewers want you to know

Positive highlights

  • Worked well, but what about an $85.00 service fee on a relatively inexpensive ticket price.
  • Love the website and this has to be 100 characters so type type type

Critical highlights

  • The service fees are hidden until check-out, which is NOT GOOD!
  • Horrible experience and even worse customer service!
How would you rate Tickets.Expert?
Top Positive Review

“Prompt delivery”

Gary C.
2/17/22

We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly

Top Critical Review

“SCAM”

Colin B.
7/9/22

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July. When I didn't get confirmation I emailed, no response. 2nd July I phoned customer services and was told to email with the subject urgent. No response. The event was the 4th of July and I had to buy new tickets from a different provider. I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders. I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Reviews (1,399)

Rating

Timeframe

Other

Reviews that mention popular keywords

service fees (183) service fee (183) 100 characters (39) customer service (33) service charge (54) ticket price (41) purchase tickets (39) 100 words (11)
Thumbnail of user garyc1434
1 review
0 helpful votes
February 17th, 2022

We are pleased with how fast our tickets were delivered to our email. Thank you for making this happen so sesmlessly

Thumbnail of user marias307
1 review
0 helpful votes
January 8th, 2018

I like that it was easy to navigate. Although it was alot of steps it was easy and quick enough. Got my tix right away. Happy camper.

Thumbnail of user celesten4
1 review
0 helpful votes
July 24th, 2018

While the site is easy enough to use, why can't I get/print my tickets when I pay for them?! I don't want to wait until the day before the event... what if I have to get these to someone? I already paid, what is the holdup?

Thumbnail of user scotts268
1 review
0 helpful votes
July 3rd, 2017

They should send tickets on November 1st hopefully. I hope I get my concert tickets. Site seemed legit I think

Thumbnail of user laurag204
1 review
0 helpful votes
April 12th, 2018

The only problem I have with this service is that the service charge is too high. Other than that the ordering process was easy.

Thumbnail of user colinb346
1 review
0 helpful votes
July 9th, 2022

Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July.

When I didn't get confirmation I emailed, no response.

2nd July I phoned customer services and was told to email with the subject urgent. No response.

The event was the 4th of July and I had to buy new tickets from a different provider.

I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders.

I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.

Tip for consumers:
Avoid

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonw192
1 review
0 helpful votes
December 21st, 2017

This is the first time I've used this service. It was quick and easy and I got my tickets instantly. I would use this service again in the future.

Thumbnail of user franciscoc38
1 review
0 helpful votes
December 6th, 2017

Great really quick a little disappointed to download the ticket, I have to pay $7.00 usd, I never been charged for this kind of transaction

Thumbnail of user davidc628
1 review
1 helpful vote
November 8th, 2017

I hope these tickets are worth it I wanna make this date special for this girl I hop she really happy and I want to see her smile

Thumbnail of user jessem82
1 review
0 helpful votes
September 30th, 2017

This site is easy to use. But I havent received my tickets yet. Makes me a little nervous and concerned.

Thumbnail of user carolinej45
1 review
0 helpful votes
April 8th, 2018

Purchasing my tickets was very straightforward and easy to do on the website. My only suggestion would be to make the tickets more easily accessible and the means of getting/printing them less confusing.

Thumbnail of user alemayehua
1 review
0 helpful votes
October 31st, 2017

This is a great event. I am excited to share this moment with the person I admire. Thank you very much tickets expert for facilitating this opportunity

Thumbnail of user andier3
1 review
0 helpful votes
October 24th, 2017

It was very easy to operate but all of the service and taxes fees are a little high, I understand that's required but it kinda surprises you st the end of the order right before you buy them

Thumbnail of user briant131
1 review
0 helpful votes
August 15th, 2017

Tickets were high enough but the added $135 for service fees were expensive. The buying process was efficient and quick.

Thumbnail of user lupel3
1 review
0 helpful votes
July 16th, 2017

It was a good Web to purchase and I will do it again. I will tell all my friend roi use this web. My niece is going to be really nice and she will enjoy it.

Thumbnail of user paulf157
1 review
0 helpful votes
January 17th, 2018

Fast to purchase tickets but service fees are high for each ticket to purchase. Fast response only compliant high service fees for each ticket.

Thumbnail of user troys60
1 review
0 helpful votes
October 9th, 2017

Will hopefully get my tickets, service is expensive but at least they had tickets to sell, don't really like to fill out surveys until product has been delivered

Thumbnail of user keonc1
1 review
0 helpful votes
January 31st, 2018

Service fees? Service Fees? A Major RIPOFF! Why not just include them in the price of the tickets. Who gets this fee (my money)? Other than that the seats are great!

Thumbnail of user tracyf62
2 reviews
0 helpful votes
December 1st, 2017

Looking forward to the play and glad there were tickets available. I'm hoping all the fees will make it easy for me to receive the tickets after reading some of these reviews. It said they would mail them to me the week before the event. Fingers crossed.

Thumbnail of user denised106
1 review
0 helpful votes
February 3rd, 2018

Awesome turn around. When ordering the tickets it stated I would receive the etickets by the 19th for the show on the 21st. I was not expecting the tickets until them. I was pleasantly surprised when I got the email telling me the tickets were available to be printed.

Thumbnail of user kennethm90
1 review
0 helpful votes
August 3rd, 2017

This is a very good deal to watch and participate in an experience of a lifetime. I will be awaiting the tickets in my email.

Thumbnail of user karenp207
1 review
0 helpful votes
January 17th, 2018

Received the tickets quickly and was fast and easy to order, but the service fees are too high! And 7.95 to email your tickets? That is really not necessary when service fees are so high.

Thumbnail of user suen44
1 review
0 helpful votes
November 16th, 2017

I was able to pick the seats I wanted and buy them online without any problem. The whole experience was smooth and seamless.

Thumbnail of user teekap
1 review
0 helpful votes
November 9th, 2017

Good service Good service Good service Good service Good service Good service Good service Good service

Thumbnail of user marcinam
1 review
0 helpful votes
October 8th, 2017

It was a bit confusing, and very expensive. I really think charging someone $100 for tickets that are already expensive seems a little steap.

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3.6
1,399 reviews
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