I filed a dispute with Discover and they found for this merchant. Refused to refund. This was a fraudulent sale. I would give no stars if I could. Have contacted CT attorney general as that is the state in which they are licensed. Also filed complaint with BBB. DO NOT purchase tickets from this seller. Broadway.com clearly lists Dates when Ms. Midler is not performing.
Wouldn't recommend ever bothering with this service. When I first saw the nearly 50% fee rate I backed out of my purchase - which resulted in a series of daily emails "reminding" me to complete the order. Ultimately I did because they included a 15% discount code, but I still ended up spending nearly $100 in fees on $230 worth of tickets.
Awesome pretty nice and quick. Went by fast and was very helpful with everything I needed. Easy and quick with no problems. Whenever I want or need tickets for an event this will be the perfect place to get my tickets
This is the 1st time in my internet history. That after I've purchased something. I have not received it. I purchased 6 tickets for a concert near me here. I have not received them, or the site link. That I can download & print my tickets out for use. Amazingly unprofessional;- [
Ticketmaster puts you folks to shame!
I have never had a worse experience purchasing tickets. I bought them only to receive an email telling me they needed to speak with me regarding seating. Apparently they sold out of the tickets I had already purchased online and now only had poor seating options left at a higher price. It was ridiculous and unprofessional. We'll see if they actually refund my money as I don't see them as very honest or reliable. The reason they provided for the mishap was that their seating options weren't "real time." Excuse me?! If you can't sell your tickets with real time availability then don't sell them at all idiots. Stay away unless you want a giant hassle.
When a concert is cancelled by a performer you should get all your money back, right? Tickets expert decided their time is worth not giving a full refund and keeping a portion for themselves. NOT COOL! Really think end consumers are getting screwed by legalized scalpers in the first place then get screwed with fees and examples like this of not giving full refunds. Trouble is... as long as people keep paying them, they are going to keep thinking their ways are okay. I will not be buying my tickets this way further. I'll get them directly or not be attending.
The Service charge is way to high. I Will not be buying tickets again anytime soon till service charges are lowered. People buy these tickets knowing they wont be attending just to upcharge and make money. While families have to suffer. Face value $35 and I pay $54 plus a $20 fee each. Thats a joke
I found prices to be exceedingly high and a failure to mention exorbitant service fees. I also don't understand why I should write a review prior to receiving my tickets. I probably would not use this site again nor recommend it to anyone else!
Although it was very convenient to buy online, it was a surprise to get a $50 service and electronic fee. Really!? Almost $20 per ticket service fee. Im glad I only needed 2. I will be buying my tickets in person from now on.
Everything was easy until I had to fill out this review. Its very time consuming and I Just want my tickets I spent good money on. Its really annoying because now I will receive a bunch of spam emails for filling out this review.
Service was fast and easy, however I didnt realize I was not going to be able to get my tickets until 4 days before the concert. Slightly nervous about this to be honest, but after reading some reviews Im choosing to remain hopeful. Please dont let me down
Mention should be made of the service fee much earlier on in the process of purchasing ticket as it gives misleading information about the cost of the transaction. Having to write this review is also not welcome.
Never received my tickets. Called, on the phone for an hour and have now reported ticket. Experts to fraud department at my bank and also reported to the BBB. You can be assured I will blast this all over the internet and social media too so no one else gets ripped off by this business! I would not have even given one star, that was not optional
After dealing with a bunch of aggravating nonsense from ticketmaster, I was extremely grateful to come across ticket experts! I couldn't have asked for a smoother transaction or a better price! Thank you!
Ordered tickets never received email confirming what to do next. I. e. Download tickets. Had to call four times to this place one you need adobe reader. No kidding second call need to be on your computer... Not! Her name was JoJo extremely rude I asked please listen I am the customer calling twice now because I didnt receive email. Every time I talked she would talk over me and then give a smart comment back. Please just listen I am not getting the email I would like to speak to a Supervisor. Click hangs up on me! Third try she really tried to help never got the email spoke to her manager still didn't work got disconnected from her. Fourth call went to my laptop to see if I got the email. No! Then finally I said can I give you a neighbors email. Yes we can try that! Four try's and then me telling them what to do! Unbelievable! Never again!
Ordering was fast and easy and the tickets seem to be reliable. Only thing is you don't see how much the fees are until the very end of the ordering process. You just have to weigh it out if its worth it or not. Also I have not yet received my tickets, hoping this is not a rip off.
Tickets were $528, but with the services fees $179.52, delivery $7.95 (downloadable) and the insurance $41.14 (not looking like it's really worth the purchase either, another 3rd party), I paid $756.61. This is a rip-off and you don't see the fees until you decide to pay for the tickets! Not sure where there is any reason for the service fees to be so high, much less charging $7.95 to download my tickets on top of those service fees, REALLY! It's convenient, but the prices are ridiculous and we will never order tickets through this website again.
I found easy to use however, NO indication of the currency purchase. Surprised to see the final cost on my credit card statement! Not to mention a $7.95 charge to deliver to my email address. Will avoid using in future.
I ordered my tickets however this is a conformation e mail stating I purchased said tickets but I do not have the actual link on receiving the tickets. If I am putting in a review why would you ask for one now before I have received my actual e-tickets? Hopefully after I write this It will be sent to my e-mail not the day of or before the actual concert date.
As much as the system is fast, the handling fee is way too expensive. I was about to buy 25 tickets for Lion King and found out I can only buy 14.
Also, there is no options for group tickets with cheaper price (for people buying more than 10 tickets). This is very unfortunate.
Overview
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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- South Windsor, Connecticut, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members