Picking exact seats attracted me. Seat prices shown. But credit card info required BEFORE total price shown. You can only opt out before you see the total price. Too late afterwards. Phone cal useless as "all sales are final"
Not sure what I am rating the easy of buying them was easy but I have not received the tickets yet. Not sure why I can not print them as last time I was at this venue everyone had issues accessing mobile tickets
I order 2 Luke Combs concert tickets for Nov 22,2022 in London Ont, Canada on Aug 5. There were multiple red flags right from the start; 1: I never received an order confirmation email. 2: I was supposed to receive my tickets via email on Aug 8 and I never did (it is now Oct 7). 3: I called multiple times and never actually go through to a real person, just the automated voice. I checked the status of my tickets through an option on the phone and it said they had already emailed them to me and that they will resend them, which they never did. I also emailed them twice and I never got a response, I got a generated email saying that the email address was no longer in use but there was no other email address on their website. I have applied for a dispute on this purchase because this site is definitely a scam. I just ended up buying new tickets from a different site which didn't have hidden service fees so it was cheaper anyways! Do not buy from Tickets. Expert!
Paid for the tickets and recieved no confirmation or receipt. The website said when I purchased on the 24th June that my tickets would be texted to me on the 1st of July.
When I didn't get confirmation I emailed, no response.
2nd July I phoned customer services and was told to email with the subject urgent. No response.
The event was the 4th of July and I had to buy new tickets from a different provider.
I emailed again to explain i never recieved the tickets, they emailed back saying it was emailed to me on the 24th of June. No emails at all, including junk mail and other folders.
I feel totally robbed and there's nothing I can do about it. Avoid like the plague! Buy tickets from ticket master.
Very quick and easy, even when you leave the session for hours on end. Surprised at service charge cost, but the show is only two weeks out, so no tickets left from venue. My son is very excited we can go.
Stubhub tried to put credit on our credit card instead of a charge and locked the account. Played phone tag awhile before giving up. Seat geek said the tickets were no longer available even though they were. Little more expensive here but worth it.
Honestly I feel as if the service fees are a little expensive. Also I dont like how you guys are somewhat making me write an review to confirm my order purchase! Anyways everything else was pretty cool lol
Process was ok, but the hidden fees were ridiculous! Will never order again from them, as they told us, we have no recourse with the additional cost. No refund, no empathy. This purchase ended up a lot more than our budget allows...
Other recent reviews indicate that almost all of your customers were upset about your high & hidden fees, in my case $37.75 per ticket, which, as I said, is absurd. If you want repeat customers then be more transparent on the real cost. Dealing with your company is worse than buying a new car, but at least we all know that new cars advertise the base model.
The fees are ridiculously high, but honestly that's no differently than anywhere else. For the "convenience" of shopping online we pay $3+. That said, the actual purchase was quick and simple. Ultimately this about my family having a good time, I try not to get bent about $3 when I'm already paying well over $250.
I don't know about this review writing business inferring that if you don't complete you won't get the tickets...$70 service charges for three electronic tickets to a Lions' game is a lot... also in the terms "Seller's Note: Tickets will be ready for delivery by Dec 14,2017"... that's more than two months away and it seems like a long time to wait... and then there is only a couple of days before the event to fix any unforeseen issues... hmmm... fool me once shame on you
I ordered for a particular row in Schubert Theater and had my order changed. While this may have been beyond your control, if it was to give the tickets to someone more important than us, that is not a very acceptable way of handling customers. No explanation was ever given, which I feel should have been.
I do appreciate that I got a call from the ticket office.
We look forward to an enjoyable show!
No problem printing my tickets. The order came through quickly. Also was told I would get a $25 refund. Hope that goes as smoothly as the ticket purchases. The service fees are very high and would recommend lowering them to encourage more business.
So far this ticket purchasing experience has been excellent! No hitches - easy website to use, found great seats and was able to purchase easily and quickly. Having PayPal as a payment option was key too! Very happy!
Although expensive service charge my only real concern is that we can't access the tickets until 2 days before the concert which doesn't leave much time to deal with any problems that may arise with ticketing
This process was super easy and hope to enjoy the concert with no problems... we will see :) The extra charges were extremely high and I think there should be an option to mail or electronic ticket that would vary the chargers.
I bought two tickets for an NBA game in Portland scheduled on Nov 11,2018. Downloaded the tickets only to realized on the gate that the tickets were already scanned meaning, somebody have already used it. Luckily, ticketmaster helped me by un-scanning the ticket to get entry. Upon finding my seats, they were already occupied and we're shown identical tickets as i have. The tickets i had was sold twice..
In town to pickup one son at airport on way to meet up with the other. He wanted to go to an Avs game. Got on line and it was easy. Tickets accurate, printed, ready to go. Fee was a shock $11.56/ticket and $7.95 service for both, but total was less than face values in my case. I'd use them again.
It was very easy to navigate and did not take too much of my time. When you have a busy life with work, kids, and more work everything else needs to be easier. I thank you for that. My 13 year old son really loves Jeff Dunham and this will be a huge surprise for him.
Yes there's a fee at the end... How do you think these sites make their money? Stop complaining about that. I waited until 2 days before the event I wanted to take my daughter and nephew to and was able to still get tickets to an always sold out football game. It's the price we pay for convenience! I appreciate being able to purchase the tickets and do not mind paying the fee for this site to save me a TON of money. When I would have otherwise had to pay hundreds of dollars for the same tickets to the same even.
Overview
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
- Visit Website
- South Windsor, Connecticut, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members