Don't have anything positive to say so I'll keep it short. The hidden fees are pretty tough to get over as i've seen. The show will be worth it. Doesn't look i've received the ticket yet... hopefully after this review is submitted
Thank you very much! Fast and easy but did not realize that the service fee would be so expensive. I would use this service again. My husband and son will be so excited when they get these tickets as their Christmas gift.
It was very easy to navigate and did not take too much of my time. When you have a busy life with work, kids, and more work everything else needs to be easier. I thank you for that. My 13 year old son really loves Jeff Dunham and this will be a huge surprise for him.
Yes there's a fee at the end... How do you think these sites make their money? Stop complaining about that. I waited until 2 days before the event I wanted to take my daughter and nephew to and was able to still get tickets to an always sold out football game. It's the price we pay for convenience! I appreciate being able to purchase the tickets and do not mind paying the fee for this site to save me a TON of money. When I would have otherwise had to pay hundreds of dollars for the same tickets to the same even.
An overall satisfactory experience! I was able to purchase a ticket of my choice with preferential seating options. The transaction went smoothly and I am satisfied! I would recommend to any and all looking for tickets in the future.
Never used Ticket Expert before but VERY HAPPY with them. Booked 5 seats together and within 5 min got a call that those seats had been sold already. The guy was so helpful in getting us another 5 seats together. Great customer service! Had tickets within an hour and printed.
Website is efficient and fast, tickets are for playoffs so "tbd" but fingers crossed well get them. I'm assuming they'll be available when the scores have been determined but overall the site was easy to use
Process was ok, but the hidden fees were ridiculous! Will never order again from them, as they told us, we have no recourse with the additional cost. No refund, no empathy. This purchase ended up a lot more than our budget allows...
I bought two tickets for an NBA game in Portland scheduled on Nov 11,2018. Downloaded the tickets only to realized on the gate that the tickets were already scanned meaning, somebody have already used it. Luckily, ticketmaster helped me by un-scanning the ticket to get entry. Upon finding my seats, they were already occupied and we're shown identical tickets as i have. The tickets i had was sold twice..
Bought 3 tickets to see Foreigner. Paid an outrageous $361.71. I would have paid $210 with taxes and fees through Ticketmaster. Tried to get out of it less than an hour after purchase when I realized my mistake and was told too bad. Never again will I work with this company and neither should you. You're better off with Stub Hub or Ticketmaster.
My wife surprised me with tickets to UFC for my birthday. She paid $600 for 2 seats only to find out Day before event when we printed tickets of their face value was $95! She called to discuss and was told should've read the fine print, which is true but incredibly ignorant!
Buying tickets to a local Canadian hockey game from a us site who charges me $55 usd a ticket service fee.
We as Canadians must be stupid to have allowed this criminal activity to take place.
It sickens me. This is one reason why I dont go to these venues very often.
I had a smooth transaction but I really dont enjoy having to write a mandatory 100 word review for such a minimal purchase. Please make this optional for future buyers because it is something that is gonna deter me from purchasing here again
Not worthy of selling tickets to major events - really wish I had read reviews first. Looking forward to event and picked high priced seats... I just didn't realized how high the price was. It's sad actually that there is not feeling of guilt.
The service fee that was relayed to us was less than $10 a ticket. The total for our two tickets on stubhub was $260 and our credit card was charged $345. Absolutely ridiculous. It should be mandatory to relay your service fees up front. This company can go screw themselves. You are lured in by a lower per seat price but then you get charged for service fees out the $#*! and can't even back out of your purchase.
My wife ordered three tickets to the Nutcracker in Boston and asked me to print the receipt. I noticed the service fee was $50.66 for each ticker. Are you kidding? These ticket websites are ridiculous and should be shut down. Total rip-off.
Tickets are expensive with the service fees they charge on top of a delivery fee when all you are doing is printing an e ticket any way. Can not immediately print your tickets. I did like that I was able to purchase tickets before they went on pre sale through this app but as of right now I still do not have my tickets available to print. Still hoping this is legit.
I didn't see where there was a $38 processing charge until I was ready to pay so I was not happy when the bill came up over $114 more. How could it cost that much to send me an email and then I have to print everything out? Wow.
I ordered two tickets through Tickets. Expert for Taylor Swift in Arlington Texas in October 2017, and was told they will deliver the electronic ticket by 10/4, but they didn't. I spent the whole morning today trying to contact them to get the status, they put me on hold for about an hour and cut me off, call them again but no one pick up my call.
Sent them email and they reply i have been already serviced.
the seats i ordered were right in my price range which im happy about. the service charge is way too much. i expected it to be under $20 it was almost $50 per ticket. Not happy about that. I was going to not order tickets from here so i stopped before i placed the order, then a few minutes later i received a 15% off promo code. That covered 90% of the service fee for 1 ticket. That helped and convinced me to end up buying the tickets
Overview
The company has garnered mixed feedback, with notable strengths in the ease of the purchasing process and user-friendly website navigation. Customers appreciate the ability to select specific seats and the quick transaction experience. However, significant concerns arise regarding high and often hidden service fees, leading to feelings of frustration and dissatisfaction. Many customers report issues with receiving tickets on time, lack of responsive customer service, and inadequate communication regarding order status. Overall, while the purchasing experience is generally straightforward, transparency and customer support need substantial improvement to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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- South Windsor, Connecticut, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members