TicketmasterReviews 461

I must say the customer service is really poor. I had to call three times to deal with the exchange tickets and to be informed by the last representative that all the other work the previous two employees was useless. Three times I had to call regarding my tickets that were not emailed to my email. One rep said give it 24 hours, second rep said give it 15 minutes and last rep said oh sorry there was an error in our system that does not allow us to email them to you. You would have to pick them up at the event. That so inconvenient when I have to deal with a 5 year old and 1 year old and the amount of people on that day. Plus I will not be able to surprise my daughter with an actual ticket to hold till the day of the event. This will be the last time I'm buying tickets through your company. There was no other option provided but a plain sorry. Sorry will not give me back the time I have to spend making line to obtain the tickets.

I would highly recommend to go to the events actual vendor to purchase your tickets from! This company is absolutely horrible to deal with! On March 16th I used their Android app to purchase what seemed like a Hockey game that was playing on this night. Through their app it didn't show this was an away game and in Orlando, FL, I am in Boise, ID. How I found out was sorta embarrassing but I walked up to the doors at the arena to find out hey you purchased tickets to an away game. I contacted support as soon as I could just to be told to basically you're screwed and we will not help you or exchange your tickets to a local game. They even went as far as gave me multiple reasons as to why I was denied a refund. Would even reach out to the "producer or venue" to say hey there was a honest mistake in purchasing tickets may we refund/exchange them for them.

They have a scam together with Groupon pretending it's the $50 deal but you get charged the full price like $250. You cannot know this until credit card has processed.
Ticketmaster should be taken to Fair Trading
Court and be reported to Industrial Relations. They should rightfully lose their trading licence. Everyone should do it with dishonest fraudulent companies/merchants.
I tied to upload screenshots photo here by the way but unfortunately it won't upload. It has uploaded in past on other review.

I treated myself to prog and jazz/rock fusion pioneers Soft Machine at the TLA Sunday night. It was the second stop of the British band's first U.S. tour in 43 years. My admiration for them is deep-rooted; I purchased "Soft Machine 4" back in the mid-70s and rediscovered the group several years later when my college roommate randomly put "4" on the dorm room turntable, leading to a semester-long exploration of the Canterbury-bred group. None of the original members were present Sunday, but lightning-quick and remarkably inventive guitarist John Etheridge joined in '75, drummer John Marshall came on board in '72 (capably filling the huge void left by cofounder Robert Wyatt) and bassist Roy Babbington dates back to the aforementioned "Soft Machine 4" (1971). Add Theo Travis (woodwinds, keyboards) and the quartet delivers impassioned prog classics "Hazard Profile Part 1" and "Gesolreut" and bridges old to new with its updated version of "The Man Who Waved at Trains," originally from the 1975 album "Bundles" but reimagined on the freshly minted "Hidden Details" album. Soft Machine effectively intertwines high-energy numbers with the pastoral. Theo's rapid-fire sax play on "Peff" and Etheridge's frenetic guitar runs on "Tale of Taliesin" playfully volley with the ethereal "Kings and Queens" (1971) and 2018's "14-Hour Dream." Soft Machine, as one audience member quipped, "may look like a bunch of old guys but they certainly play as if they have eternal youth" -- and play they did for a searing hour and 45 minutes on this damp autumn night on South Street. L

I've been going to concerts longer than some of you who are reading this probably. I use Ticketmaster often because I know I can rely on it. It's usually right there with the best value for the price too. It seems they've all gotten a little greedy with the fees in the past 2 years but especially this year though. Not too happy about that. It's definitely cut down on the opportunity to go as often as I have gone in the past. I'm not sure who's in charge of the fees. But I would like to think it's not the bands. Since we the people especially those who usually are the ones who don't make that much money are the ones who put them on the map to the status they're at to begin with should be able to go see them even after they get big. Just saying.

Do not participate in the Verified Fan program at Ticket master. I spent hundreds of hours and money to buy merchandise to earn a place in line at the Taylor Swift concert in Atlanta for my daughter's 9th birthday. Their site sold me tickets in In wrong state and they refused to exchange them for the corrextstate that I had been working for. Now I am trying to resale them and they refuse to let me list them for less than $161. So now I am out of almost $1000 due to their error. Taylor Swift should be ashamed of partnering with them for the Verified Fan program.

I purchased tickets for a concert for $1400+ and selected seat 1 because I am SHORT and its the only way I would be able to see the stage. When I received my ticket, instead of seat 1 it states I was assigned seat 5. I knew this an error because I double and triple checked before selecting the submit button. I called Ticketmaster and was advised there wasn't anything they could do since it was a resale ticket and how resellers assign seating is outside of their control. I will try to see this seat and watch the concert on YouTube when it makes it there. Never purchasing another ticket through TM again. Smh