Ticketmaster

I don't know where to post this that Ticketmaster would see... so hopefully, I save someone from using them.

Overall Ticketmaster is the WORST site to purchase tickets from and has even worse customer service. All of the reviews I've seen are nothing but factual. I went to purchase three tickets on May 25,2022. I quickly realized that once I had hit purchase the site glitched and only gave me one ticket at the price of all three. I called my card company to see if they could cancel the charge before it went through, but they couldn't. Instead, they were able to provide me with a phone number to Ticketmaster customer support. It is my belief that Ticketmaster purposely makes it difficult to get into contact.
After 34 tries, I finally got through. The first time I called, I was told by a representative (after explaining my situation) that they would put in a request for a refund/to speak with a supervisor. I was told that the waiting period for a call back is 24 hours. I called the next day and was told "No, it's actually 24-48 hours." Okay, so I wait through the weekend and through Monday (Memorial Day) just in case they are closed. I called back Tuesday, May 31. At this point, I start recording my phone calls with them. I was told that my refund request was denied yet no comments were left on my account explaining why. So this new representative tells me that she will put in a request for me to speak with a supervisor (which I thought was already done). She then told me to wait 24 hours for a callback and then verified my phone number. I asked, "So if I don't get a phone call by 5:30, then to call back?" She said yes (I have all of this recorded, as the state I am in is a one-party consent state when recording phone calls). I called back today June 1st and was told oh no the actual wait period is 24-48 hours. I will say the representative was very nice and tried to get me in contact with a supervisor, however, Ticketmaster makes it impossible for both the customer and representative to get in contact with a supervisor. So I wait on hold for 20 ish minutes. When she returns she tells me that they told her I need to wait for yet another 24-72 hours for a callback. So I was told if I don't receive a call by June 4th, then I need to call back. Now I am just waiting for a phone call. I will not back down until I receive a refund for Ticketmaster's TERRIBLE service. Almost every person I know that has used Ticketmaster has had a bad experience. I nor my friends/family will EVER use Ticketmaster again. Tickets to events are not cheap, and you would think that Ticketmaster would be considerate of others' valuable earnings being that it is SO expensive. At this point, it's seeming like they are telling me different times thinking that I won't call back, but I will.

Great service! Great experience! Prices were great! Easy access! Will definitely use them again!

Fast good and simple easy accurate. On time very helpful. I give it a too of the notch review...

Een ruime 5,5 week geleden heb ik kaartjes voor Depeche Mode gekocht.
Het begon er al mee dat ik staanplaatsen had geselecteerd, die ineens bij het afrekenen veranderd waren in zitplaatsen. Gelukkig kwam er meteen een tweede concert beschikbaar, dus voor het tweede evenement deze zitplaatsen in de verkoop via TM en staanplaatsen gekocht. Vrijwel meteen kreeg ik een melding dat de kaarten waren verkocht en dat het geld zsm op mijn rekening zou worden gestort.

Hierop ontving ik ook diverse emails van TM met het bericht dat het geld nu binnenkort op mijn rekening zou worden gestort. Toen dit echter na een ruime 2 weken maar steeds niet het geval was, heb ik een email gestuurd met de vraag of er wellicht nog info nodig was of iets onduidelijk was. Hierop mocht ik geen enkele reactie krijgen.

Na een ruime week wachten toch maar weer een. Bericht, ditmaal via de site, en nu kreeg ik de reactie dat ik volgende documenten moest uploaden via mijn TM profiel:
– Foto van je ID-bewijs (ID-kaart, rijbewijs of paspoort. Bij een ID-kaart en rijbewijs moeten de voor- en achterkant geüpload worden. Bij een paspoort volstaat enkel de voorkant).
– Bankafschrift (hier moeten jouw NAW-gegevens op staan, je IBAN-nummer en het logo van je bank).

Op de site van TM is bij mijn profiel nergens een mogelijkheid tot het (veilig?!) uploaden van dergelijke documenten te vinden, dus dit is niet mogelijk. Bovendien hadden vrienden van mij met wie we naar dit evenement gaan hebben tegelijk met mij via jullie hun tickets verkocht en zijn kregen de volgende dag al hun geld terug gestort.

Het lijkt me dat hier sprake is van een vergissing.

Ik heb dus binnen een half uur twee maal twee kaarten bij TM gekocht. En eenmaal 2 tickets zijn voor mij binnen een paar minuten weer aan iemand anders verkocht. Ik zou verwachten dat het voldoende moet zijn dat TM de door mij eerder betaalde kosten terug kunnen storten naar het IBAN-nummer waarvan ik de betaling heb gedaan. Net als bij andere mensen.

Ik heb dit ook in een reactie geschreven, echter wederom … geen reactie.

Ook op de chatfunctie via facebook TM pagina en Twitter geen enkele reactie!

Dus nu maar via deze weg een poging.

Gewenste Oplossing:
Ik wil mijn geld ontvangen!

I purchased extremely expensive tickets (£500 each) for a concert and was surprised to learn that the only delivery option available is physical mail. I do not live in the UK, and the tickets will only be sent to me up to five days before the event. This creates significant uncertainty, especially since I may be in Portugal or already in the UK by then. It makes planning nearly impossible. It is incredibly frustrating that, in the 21st century, something as simple as receiving a concert ticket has become so complicated and unreliable. Your team has advised me to get in touch only if I haven't received the tickets five days before the concert—this does little to provide reassurance and adds unnecessary stress to what should be an exciting experience. Sometimes, less is more. In this case, simplicity and digital options would make a world of difference. The current process is frankly ridiculous.

I bought tickets using a floor plan of the venue, Aisle seats. My tickets came, shame on me for not checking that my tickets, to see if they matched what I bought. The day of the concert we were seated in the "incorrect" seats. But not according to the tickets I was holding. Then to my surprise their are 10 to 12 people also saying the same thing as me... these are not the seats I bought! There were a lot of very unhappy people at the concert. If you buy tickets via the mail, check them when you get them, don't presume they are correct.