We just had someone hack my husband's Ticketmaster account, so we changed the password however if the hacker selected stay signed in there is nothing that Ticketmaster can or will do to kick them off of his account.

Every other account that I own right down to Disney Plus allows you to see anywheres where your account is logged in and select log out of all devices, nope not Ticketmaster. So I called them and had his account pushed up to escalations, where they have also confirmed that there is no way that they can log out of the account on every device that it's been logged into, regardless of if I'm telling them we do not own the device.

I don't understand how it is even legally allowed to be considered a secure ticketing platform. Especially given the fact that they allow you to store your MasterCard information on your account. Absolutely God awful the, only way to completely stop other people from being on his account at this point is if we delete the account and start over from scratch, thankfully we have no tickets on there so this is an option for us. If not, from this point forward, every time we purchase a ticket using his Ticketmaster we are at risk of the tickets being transferred out of his account, and there's literally nothing Ticketmaster is going to do about it.

But what about two-factor authentication, don't even get me started on how big of a joke their two-factor authentication is. You should have to get a code every time you're signing in from a new device or before you transfer any tickets right? NOPE, that's not the case, the only time that you need to use two-factor authentication is if you try to make a change to the password or you know if you want to join a queue.

Ticketmaster needs to be investigated, this has to be illegal, they have no cybersecurity and hold personal details of thousands of people, including credit card information on file at all times.

So if any of you have your credit card information stored on Ticketmaster please be aware that you should remove it immediately, because God forbid your account get hacked there is quite literally no way truly get it back and know it is secure.

Oh and the escalations team called me later that night and yelled at me. I literally had them tell me to shut up when I was trying to explain my situation and then the little me and say it's all my fault and I must have signed in and not signed out somewheres, which has literally never happened because I've only ever been signed in on two devices one being his phone and one being my computer. He then confirmed once again that this is not something to get master does or will ever do and then continue to tell me that everything has a cyber security hack and it's not Ticketmaster's fault if the consumer gets hacked.

Why bother to review their service, you can see the 4 weeks of pain I've gone through to achieve nothing below. I've anonymized the people involved.

Message chain starts

Never have I hated a website so much as yours, but we are sadly required to use your dreadful monopoly to access tickets for musical performances and have no other choice.
I am being asked to verify my email address (I have provided it above). There is nothing wrong with my email, it's a standard Google account that accepts email from all other providers, but seemingly not you. I have asked for 4 separate verification codes, not one of them have I received to my account.

Kindly fix the new technical issue preventing me from accessing the tickets I have paid for using this account. I would very much like to go to the concerts I have booked and once again your website is the weak link.

Yours in hope that Ticketmaster will achieve a basic email message sometime in the next few days
A

Hello A,

We received your message about getting errors when authenticating your account. This is C. I've checked on this matter for you.

A, please be advised that we're asking you to verify your email and phone number as an extra layer of protection against bots and other abuse.

If you haven't received an email or text message showing your verification code, you can request a new code from the verification screen. If you're still having issues, try these helpful tips:

Email

Check the spelling of your email and make sure that you correctly entered in your phone number.
Check your junk and spam folders.
Search your inbox for a Ticketmaster email *******@email.ticketmaster.com.
Click Cancel to go back to the Account Creation screen and re-enter your email address.
Make sure your email is not blocking or filtering out transactional emails.
Try using another email address or phone number.

Phone

Refresh your screen and enter the code again.
Check that Do Not Disturb mode is not enabled on your phone.
Enable roaming and ensure data is covered by your plan if you're traveling.
Restart the device and then have the code resent to you.
Click Cancel to go back to the Verify Your Account screen, and click Add My Phone to re-enter your correct phone number.

This should help you address your concern. Have a great day!
Sincerely,
CR
Ticketmaster Fan Support

Hi C,

I'll be honest, I believe you're checking because you want to collect as much of our information as possible, probably for resale, but regardless, this is not my issue.

I can verify my phone, my email is correct (I am emailing from it), the verification code never arrives. I am therefore locked out of my account. I re-sent the verification message on 5 separate occasions, I've checked my spam, it's not there.

I have no way of completing a verification process that doesn't work and if you read your trust pilot reviews, I am far from the only one experiencing this issue.

Kindly provide me an alternative, it is not acceptable for this process not to work if you require it

Kind regards,
A

Hello A,

I apologize for the inconvenience on your part. To help you get this resolved, try refreshing the page. If that doesn't work, review the following:

Stay within one browser window and on a single device.
Sign out of all browsers and devices, and clear your browser's history and cookies.
Disable third-party browser extensions.
Use your carrier's data network instead of large public wifi networks, such as coffee shops.
Try using Google Chrome Incognito mode.
Disconnect from VPN, Apple Private Relay, and other proxy servers.

Sincerely,
CR
Ticketmaster Fan Support

Hello,

All of these assume I am experiencing a client side issue. Everything is working from the client side, what I am experiencing is a server side issue, where your server is not sending the validation emails.

Still, I have indulged your request, despite knowing it won't make any difference to my situation.

Stay within one browser window and on a single device.
I've always done this anyway, but completed the same steps again with no change in outcome.

Sign out of all browsers and devices, and clear your browser's history and cookies.
Tried multiple browsers for you too, Chrome, Brave and Firefox all fail. Chrome and Firefox were new installs with no history or cookies.

Disable third-party browser extensions.
Completed as part of the incognito test, no change in outcome.

Use your carrier's data network instead of large public wifi networks, such as coffee shops.
I'm not on public WiFi, this is a stupid suggestion, I have no trouble loading the page or receiving email. Skipping.

Try using Google Chrome Incognito mode.
Done, no change in outcome

Disconnect from VPN, Apple Private Relay, and other proxy servers.
None are connected in the first place because your website refuses to work with them turned on.

Can we get to checking your server logs now please? This isn't a problem on my side.

Regards,
A

Hello Jason (not my name),

I truly appreciate your cooperation with this. I can see that the resolutions I provided did not work on this issue, so I suggest you contact us at *******000 for the best assistance. To prevent any missed phone calls, listed below are our hours of operation.

Monday through Friday, 9 a.m. to 8.30 p.m. (local time).
Sat, 9 a.m. to 7 p.m. (local time).
Sun, 9 a.m. to 6 p.m. (local time).

I appreciate your time and effort in reaching out to us, Jason.
Sincerely,
CR
Ticketmaster Fan Support

Dear C,

I have done as you asked and the customer support representatives on the number you suggested were completely unable to assist me.

I need a solution please to either access my account or to claim the tickets held on it via another means.
You can quite clearly see I am the owner of the account because I am emailing via the email address you have on file, your system is just too poorly constructed to send a basic email verification message to me. Since this is not something I am able to control, I will need someone on your technical team to solve the issue.

I have tickets I need to access before 14th September and I expect Ticketmaster to provide some sort of resolution or a full refund for the tickets I have paid for.

The resolutions I can think of:
Manually approve the email address I am messaging from (it's just an entry in a database after all)
Move the tickets to a new account with a different email address (assuming your platform is capable of verifying any email address at all)
Send me tickets in the mail or have me collect them from a box office
Please let me know Ticketmaster's preferred resolution, so I can put this debacle behind me.

A

Hello A,

Thank you for reaching out to Ticketmaster Fan Support about your account. I see that you are having trouble verifying your email.

If you want to make changes on your account, I'm not able to make account changes here. Kindly call one of our phone representatives at *******000 to make any changes.

Sincerely,
JG
Ticketmaster Fan Support

J, I did,

They failed to offer me any assistance other than what you have told me to do via email. I reiterate, this is a server side issue and can only be fixed on your end.

Kindly provide me a solution, escalate me to a technical lead or provide me someone I can start a grievance procedure with, allowing me to regain the money I have spent on tickets. Currently all Ticketmaster is doing is making excuses and passing the buck.

A

Hi A,

I'm sorry to hear that you are still having trouble with your account.

Maybe you can do basic troubleshooting with the email. Try to uninstall and re-install the app or you might also check your storage. There are circumstances that your email is not receiving the message because of full storage.

Kindly check your spam and junk folders also if the messages did not went to your inbox.

If you still continue to have trouble with it after checking, please let us know. Thank you.

Sincerely,
JG
Ticketmaster Fan Support

Hello J,

Could we please stop assuming this is an issue with my email. I am sending you emails from it for support, it works fine, you're receiving them, right? The only site I cannot get an email from is yours. It's YOUR issue.

I have outlined the solutions I am looking for, how can I enact one before the concerts I have booked with you?

Kind regards,
A

Hello A,

Thank you for contacting Ticketmaster Fan Support.

Please be informed that you need to reach out to *******000 to take further action so they can send you a temporary password to access your account.

Sincerely,
KR
Ticketmaster Fan Support

K,

This is ridiculous, I spent an hour and a half on the phone to that number while they told me there was nothing they could do and I told them you had directed me to them to send me a passcode.

Surely somebody has the ability to solve this issue? I can clearly see from reviews on the Internet that I am one of hundreds of people with this exact same issue.

How do I escalate? How do I complain? How do I make any progress at all past being passed to someone else with the same answers?

Kind regards,
A

Hello A,

Thanks for reaching out to us about.

I've reviewed your inquiry and escalated your request to the appropriate department. Someone from our team will contact you within 3-5 business days.

We appreciate your patience.

Sincerely,
KR
Ticketmaster Fan Support

Hi K,

That is much appreciated, thank you.

Kind regards,
A

Hello A,

Thank you for reaching us out.
Kindly re-try the troubleshooting steps below:

Stay within one browser window and on a single device.
Sign out from all browsers and devices and clear your browser's history and cookies.
Disable third-party browser extensions.
User your carrier's data network instead of large public wifi networks, such as coffee shops.
Try using Google Chrome Incognito mode.
Disconnect from VPN, Apple Private Relay and other proxy servers.

You can re-try to verify your email as of the moment and if you can't still verify your email, kindly call one of our phone representatives at *******000 to take further action.

Sincerely,
KR
Ticketmaster Fan Support

Hi K,

What happened to the escalation? I've tried these troubleshooting steps on at least 10 occasions now, they're not going to work however many times I try.

Please be advised I now have approximately a week until the concerts I've booked, I expect a solution to this or I will take this farce to a lawyer and pursue you legally for not providing the service I have paid for.

I simply want to access my tickets. Why is this so hard for Ticketmaster to achieve?
Either escalate as advised or provide me details so I can start legal proceedings.

Regards,
A

Hello A,

Thanks for reaching out to us.

I've reviewed your inquiry and escalated your request to the appropriate department. Someone from our team will contact you within 24-48 hours.

We appreciate your patience.
Sincerely,
KR
Ticketmaster Fan Support

Hello A,

Thank you for contacting us. I understand you are having issues accessing your account.

Please provide a screen shot of the error to further review and explain what step you are on when the error occurs.

Sincerely,
K
Sincerely,
KR.
Ticketmaster Fan Support

I don't know if this was a Ticketmaster issue or a venue issue, but I traveled from Pennsylvania to CFG Bank Arena in Baltimore to see Janet Jackson on Saturday May 13th. I took the time to pick out seats and purchase tickets in advance through Ticketmaster for my cousin and I for her birthday. We get there and proceed to our section to get our tickets scanned, only to be told our tickets said "restricted" and that we had to head to the box office. As we were walking off the woman who tried to scan our ticket said, "they might move your seats". I'm thinking maybe this is happening because I did hear The Arena had some renovations going on and did or whatever. We get there and there were over 100 people at the box office with the same issue or some had multiple tickets under their electronic bar code but only one ticket would scan. So we're all in line having to deal with this mess. Mind you, Janet's opener, Ludacris, was already on stage so we're now officially missing the show that we PAID FOR! Only 3 of the 10 box office windows were open to service all of us disgruntled people. A fight almost happened because people were trying to cut the lines until the cops had to come to intervene. So after waiting 33 minutes, we finally got our tickets printed only to find they moved our seats, just like the woman said. The seats that I picked out and PAID FOR were moved to way on the other side of the arena which took us even longer to get to and they were NOT better seats. We walked pass the section we were supposed to sit in and the whole section was full of people, meaning it was not a restricted area so why did they move our seats around. In the end, we missed all of Ludacris' set and we missed Janet's opener. By the time we got to our seats, she walking was off to do a costume change. I mentioned all of this to The Arena and tagged Ticketmaster on their social media pages and they took my comment down. So not only are we not getting any kinds of apology or refund for their deplorable negligence that caused us to miss part of the show that we PAID FOR, but their not even trying to acknowledge it. Again not sure if it was Ticketmaster or CFG Bank Arena that caused this but if I PAID FOR a full show, I expected to see a FULL SHOW!

Bought a ticket for $300. They charged me twice for the ticket.
Consumed be aware, so did salí yes!

I am one of those consumers who refuse go to any event where I am forced to be a slave to the TICKETMASTER. I am a big fan of an up and coming band and they are booked for a concert (Rufus du Sol) in my town (Chicago) this May. The tickets are reasonably priced at $47.50, but I am forced to buy those tickets through the licensed scalper monopoly - TICKETMASTER. So the additional fees (service fee, handling fee, taxes, etc.) bring my ticket price to over $80 - about $33.00 extra. I have actually considered driving to see the band at their Indianapolis concert, where the tickets are sold through Eventbrite and the service fees total $7.50. No, it would not be cheaper after having to 6 hours, and paying for gas and lodging, but I would feel much better about not giving my hard earned dollars to the monopoly scalpers and making them richer. I refuse to do that, even if it means I don't see this band that I really like. I will end up just passing on this tour and hope the next time they come to Chicago, they have a different booking agent that will not rip me off. Sorry, Rufus du Sol, I love your music, but I have to stand by my principles. If you have weak ticket sales, it may not be that you don't have a strong fan base, it may be that you have a bad ticketing agent.
The only way entertainers and promoters ("LIVENATION" in this case) will get the message that they are losing ticket sales, is through messages like these from fans who refuse to be subjugated by the TICKETMASTER monopoly. This is not the first time I have not gone to a concert because of THE TICKETMASTER TOLL, but I am tired of missing out on entertainment because I have to pay the TICKETMASTER TOLL to enjoy that entertainment. Consumers need to band together and boycott the TICKETMASTER MONOPOLY SCALPER TOLL.
It's way past the time to LIBERATE the consumer (and the entertainers) from the TICKETMASTER.

Loved, loved the show it was fantastic, of course I was Mibdfreaked! Criss Angel is the best!

It was Thursday, March 15th and I was looking for NY Knick vs. Bulls and found them for the following Monday. When I was ready to purchase these tickets I accidentally purchased the wrong tickets... dahhhh (Knicks vs. 76ers) which was a game being played that evening. It wasn't until after I clicked the purchase button that I realized they were the wrong ones. This is the first time I've purchased tickets on ticketmaster.com. Right away I was trying to see what my options were to get a refund because I was going to be out $822US. I called ticket master and they said they couldn't do anything because it was too close to the event (4hrs before). They said I could resell them. So I tried to go that route but only to find out that you need a US bank account. SOL for me. So my first suggestion/complaint is this; if you're a first time user on this ticketing website double and triple check that you're ordering the right venue because there is no way you're getting a refund if you make a mistake with circumstances like mine (venue happens to be 4 hours from the start time). Their website says that you can get a refund within 72 hours of your purchase but if you read on you'll see that you can't refund or exchange tickets for events that are less than 7 days away. Also, you can't get a refund on resale tickets... we'll just slide that one in there too. My second suggestion is that I don't remember seeing a review your order prompt prior to the final order. I probably would have caught my mistake if I was to review the order but because I was a first time user, I was more preoccupied in entering all of my new credit card information and address. My third suggestion is that the website should pick up on the address that you entered as being outside the US and therefore should prompt with a "Warning" you must have a US bank account to resell these tickets... Please review your order. Forth, review your order because the event is too close to get a refund!

Now with the exchange the way it is, I'm out $1,164.24CAD! Couldn't see the game. Couldn't resell the tickets and I can't afford to see the game I actually want to see this Monday. If someone from Ticketmaster.com is reading this, I believe the right thing to do would be to get me a set of tickets for this Monday's game-(*******@eastlink.ca) if you're company wants to make thing right!

Webiste is absolutely useless.