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Justin C.

Contributor Level

Total Points
83

1 Review by Justin

  • Ticketmaster

3/16/18

It was Thursday, March 15th and I was looking for NY Knick vs. Bulls and found them for the following Monday. When I was ready to purchase these tickets I accidentally purchased the wrong tickets... dahhhh (Knicks vs. 76ers) which was a game being played that evening. It wasn't until after I clicked the purchase button that I realized they were the wrong ones. This is the first time I've purchased tickets on ticketmaster.com. Right away I was trying to see what my options were to get a refund because I was going to be out $822US. I called ticket master and they said they couldn't do anything because it was too close to the event (4hrs before). They said I could resell them. So I tried to go that route but only to find out that you need a US bank account. SOL for me. So my first suggestion/complaint is this; if you're a first time user on this ticketing website double and triple check that you're ordering the right venue because there is no way you're getting a refund if you make a mistake with circumstances like mine (venue happens to be 4 hours from the start time). Their website says that you can get a refund within 72 hours of your purchase but if you read on you'll see that you can't refund or exchange tickets for events that are less than 7 days away. Also, you can't get a refund on resale tickets... we'll just slide that one in there too. My second suggestion is that I don't remember seeing a review your order prompt prior to the final order. I probably would have caught my mistake if I was to review the order but because I was a first time user, I was more preoccupied in entering all of my new credit card information and address. My third suggestion is that the website should pick up on the address that you entered as being outside the US and therefore should prompt with a "Warning" you must have a US bank account to resell these tickets... Please review your order. Forth, review your order because the event is too close to get a refund!

Now with the exchange the way it is, I'm out $1,164.24CAD! Couldn't see the game. Couldn't resell the tickets and I can't afford to see the game I actually want to see this Monday. If someone from Ticketmaster.com is reading this, I believe the right thing to do would be to get me a set of tickets for this Monday's game-(*******@eastlink.ca) if you're company wants to make thing right!

Justin Has Earned 3 Votes

Justin C.'s review of Ticketmaster earned 3 Very Helpful votes

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