Ticketmaster

Bought our tickets. When our bill arrived, we were charged $150.00 more.
Never use again. Upfront honesty is the Best Policy

They take our money and provide ZERO service. A glitch in their website is preventing me from getting my tix and NO WAY to get help via text/phone/email!

My husband and I purchased basketball tickets at LSU from TicketMaster on December 29th. Event was on March 1st. Called TicketMaster on Thursday, February 23 because we had not received our tickets. Customer Service stated that we would receive the paper tickets no later than 48 hours before the game. 48 hours before the game, the tickets hadn't shipped. We then asked for digital tickets and was told digital was not available.

We received the tickets 3-1/2 hours before the game at our home in TEXAS! The game is in Louisiana, 8 hours away by car. There was no way for us to attend in time. Even if we flew. TicketMaster had 2 months to get the tickets to us and they waited 4-1/2 hours before the game to deliver the tickets.

We then asked for a refund of the $300 that we paid since we did not receive the tickets in time to attend the game. TicketMaster then had the nerve to respond that no refund would be given because the tickets were delivered before the game. We are seeking legal action and have filed a complaint with the Texas Attorney General's office.

DO NOT BUY FROM TICKETMASTER. Our situation smells of customer fraud and theft. Paper tickets mailed to us too late to use. Then the digital tickets used by someone else.

Purchased tickets several months ago for Bob Seger in Chicago 11/17. Two friends from out of town scheduled a trip to Chicago to see the event. By accident, when trying to see if even more tickets were available today for the Friday show, I couldn't find any and thought that was unusual, no tickets at any price. When I checked the Seger website I learned that OCTOBER 4 -six weeks ago Seger announced all future concerts were postponed for medical reasons. WHY WEREN'T THE TICKET PURCHASERS NOTIFIED! No one else who was scheduled to go was notified. They have all the purchasers email and home addresses, yet Ticketmasted failed to send out any notices. I wouldn't want to be the parking lot attendants at the United Center on Friday to have to show the thousands of people who will be showing up only to be told the show was cancelled 6 weeks ago.

I wanted to purchase tickets to Disney on Ice for my entire family, 11 people, and Ticketmaster restricts purchases to maximum of 8. Now, my family is separated by 15 Rows and unable to sit together for the show. I did try to purchase the original 8, then go right back in and purchase the additional 3 I needed, but the system states, you cannot purchase anymore, you have purchased the maximum. So I had to call another family member and get them to create a Ticketmaster account and go in to purchase the remaining 3. WHAT A HORRIBLE EXPERIENCE! I am sure the event will be great, BUT TICKETMASTER IS THE WORST! If you can, buy from some other service, they also charge ridiculous fees, surcharges, etc. Also, if you try to sell tickets that you cannot use, the system won't allow you to. It has a "sell" function, but it won't work for you, so your screwed! I tried calling Ticketmaster during all this, you only get busy signal, tried for 2 days, numerous times, never anything but a busy signal. DON'T USE TICKETMASTER, I WARN YOU, YOU'LL REGRET EVERY MOMENT OF IT!

An employee names John ext 107 scammed and stole my money, making me buying an amount of apple card in order to perform the transaction.

I purchased a meet and greet ticket for the Yung Gravy concert in December of 2021 for my teenager's birthday. I did not receive any information on the time of the meet and greet. When I went to the event page it said that "doors open at 8, and concert starts at 9." I tried calling Ticketmaster customer service line, and it was not possible to speak to a representative. I called the Observatory (the venue) and it was not possible to speak to a representative there either. I left a message with my phone number asking what time the meet and greet was. I requested a return call. I never heard back from them. I went to the Yung gravy concert page and saw a comment from a month ago. A guy said that Gravy was "tired during the meet and greet from the concert." So I assumed that the meet and greet would take place after the concert. When we arrived at the concert and showed our tickets we were told that we missed the meet and greet, which was at 6pm, and there was nothing they could do. I was left with a very disappointed teenager. Yung Gravy brought his mother onstage for her birthday, and said she had flown in for the concert. So it seems that created a change in the meet and greet time. Ticket holders were not notified of the original time or final meet and greet time. Ticketmaster refuses to refund my ticket for the meet and greet. The venue has a legal responsibility to notify ticket holders of the times of events to which they sell tickets, and any changes thereto. Nothing in the vendor's contractual terms absolves them of responsibility for providing adequate notice of show times and changes to those times.

Price for purchasing tickets suddenly increased at end of lengthy purchasing process. It happened multiple times.

I paid over 330.00 for 2 third row seats to see Buddy Guy at NYCB Theater in Westbury NY ie. Westbury Music Fair. WHAT A WASTE OF MY HARD EARNED MONEY! To my utter dismay Buddy's Huge Guitar Rack and of course the Technician that fed Buddy his varius guitars during the show was directly in front of me blocking my view of Buddy! Never saw a rack in FRONT of the stage before! Starring at the back of the head of a guitar tech was not my idea of a 330.00 show.
I contacted Ticketmaster about the situation. They are a JOKE! They said I should contact the show promoter. Seriously? No name of promoter, no contact info, just contact them. In other words not only was Ticketmaster no help, they sent me on mission impossible to find the unamed Promoter. My response to Ticketmaster: I did not pay the Promoter, I paid you, Ticketmaster. Ticketmaster owes me the refund. Needles to say Ticketmaster did nothing for me except send me on a wild goose chase that I didn't deserve.
I will avoid using Ticketmaster wherever possible in the future. They s*ck.

My tickets cost twice as much as they are selling and they are not resale tickets. I paid 1764.80 for two tickets that's now selling for 280 a 34