Lesly R.

I must say the customer service is really poor. I had to call three times to deal with the exchange tickets and to be informed by the last representative that all the other work the previous two employees was useless. Three times I had to call regarding my tickets that were not emailed to my email. One rep said give it 24 hours, second rep said give it 15 minutes and last rep said oh sorry there was an error in our system that does not allow us to email them to you. You would have to pick them up at the event. That so inconvenient when I have to deal with a 5 year old and 1 year old and the amount of people on that day. Plus I will not be able to surprise my daughter with an actual ticket to hold till the day of the event. This will be the last time I'm buying tickets through your company. There was no other option provided but a plain sorry. Sorry will not give me back the time I have to spend making line to obtain the tickets.