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ThriftBooksReviews 377

1.7

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ThriftBooks Reviews Summary

The company has garnered mixed feedback, with some customers expressing satisfaction with the variety and pricing of books. However, a significant number of reviews highlight serious concerns regarding order fulfillment, such as receiving incorrect items, damaged books, and poor customer service responses. Customers frequently report difficulties in obtaining refunds or exchanges, indicating a lack of adequate support and communication. The overall sentiment leans towards dissatisfaction, with many stating they would not recommend the company due to these recurring issues, suggesting a need for improvements in customer service and order accuracy.

This summary is generated by AI, based on text from customer reviews

service
156
value
156
shipping
159
returns
92
quality
155

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Malaysia
4 reviews
8 helpful votes
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Excellent
April 12, 2016

I've been using Thriftbooks for years now. I've purchased hundreds of fiction and non-fiction books. So far, I have been very happy. Prices are cheap. They are honest - they clearly indicate the book conditions. Besides, the shipping cost is reasonable - since my purchases will be shipped internationally. There is a great offer for US buyers if the purchase exceeds $10. Your shipping will be free. Furthermore, for every $50 purcase, you'll get a $5 coupon which us usable during your next purchase. Highly recommended.

Date of experience: April 11, 2016
West Virginia
5 reviews
5 helpful votes
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I have ordered from this company on several occasions and have been completely satisfied every time. The products, even though they are used have always been in great shape. Items shipped very fast as well!. Would recommend this company to anyone looking for great used books!

Date of experience: April 11, 2016
Virginia
4 reviews
3 helpful votes
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I'm old fashioned
March 31, 2016

I'm old fashioned and like real books you can hold in your hand. My kindle is a nice space saver, but from time to time I do like real books. This site has great prices on used books. I've purchased several and not had much of a problem. Selection isn't always the best, but many to choose from.

Date of experience: March 31, 2016
New York
5 reviews
0 helpful votes
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I was able to complete many collections of books for the same price as I would have paid for only one of them retail.

Date of experience: December 11, 2015
Connecticut
1 review
9 helpful votes
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Stay away
December 7, 2015

I ordered a Randall the Reindeer book that was to include the reindeer and naughty and nice list. I basically just wanted the reindeer as my grandson, 6 lost his when the pipes burst in our home last winter.

All that arrived, after nearly a week, even though i paid an extra $14 to have expedited service was the book.

Having a difficult time getting any answers as to why all of the false promises.

I would not recommend this company to anyone.

Wish it would allow only giving one star. Stay far far away. There are so many honest companies to deal with. Too bad no one else had my product.

Date of experience: December 7, 2015
Georgia
1 review
5 helpful votes
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Perfect!
October 9, 2015

I was leery of this company after I read all the reviews on this site, but I decided to go ahead and buy three books anyway (as worst case scenario I'd lose $11.52). My experience goes to show that you can't always trust reviews. I placed my order on 9/30, and received my books on 10/5,10/6, and 10/9. All three books were in as-advertised condition (two "Very Good" and one "Like New"). Their books were sent USPS, which always leaves room for USPS mis-delivery, but tracking numbers were provided, so I could see where they were. All in all a perfect buying experience and I plan to shop again.

Date of experience: October 9, 2015
Virginia
1 review
11 helpful votes
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Unimpressed
August 27, 2015

I was excited to find a site (other than Amazon) where I could buy used books for my grandson. When I received them I was appalled at the condition of 2 of the books. They were terribly dirty with numerous areas of sticky food residue (or at least it looked like food and was various colors). Additionally one of the books that I paid $3.59 for had a price on the back of 99 cents. I feel as though I was ripped off.

Date of experience: August 27, 2015
Virginia
28 reviews
171 helpful votes
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Simple, Easy, and Good
August 23, 2015

One of my friends isn't really good with computers, but I helped her use this site. It was easy and simple for even her to navigate, and she was able to find most of her school textbooks for a great bargain and they were in good condition.

This is a great website for avid readers. Definitely one of the best sites I've ever seen.

Date of experience: August 23, 2015
Missouri
22 reviews
16 helpful votes
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The selection is impressive, descriptions are accurate, orders are processed quickly, and customer service is outstanding. Because the inventory changes constantly, I have found that I can almost always find what I'm looking for if I keep checking back. On the few occasions that there has been an error with a listing or with a shipment, customer service has been fast, professional, and courteous. I am confident that I'll be treated well each time I place an order with Thriftbooks.

Date of experience: July 5, 2015
California
8 reviews
37 helpful votes
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I've read several positive reviews, but my experience was terrible! I paid for several books and only received one. The books are very cheap, so I didn't lose much of money, but it's very frustrating when I order specific items and they're never shipped to me.

Date of experience: December 27, 2014
Illinois
7 reviews
42 helpful votes
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I've ordered books through this site several times now. Shipping is low and I've found almost every title I've been looking for, even obscure ones. My Half Price Books isn't half as good!

This is a must shop for avid readers--I can't recommend it highly enough. It may be one of my favorite sites, period.

Date of experience: August 7, 2014
Arizona
2 reviews
7 helpful votes
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First off, books can be as cheap as $2.00. While the same book ranges from $15-20 on another site. The books look brand new. Especially the library copies with the laminated cover over the book. I always take them off and its in perfect condition. The only mark is the library stamp on the inside. No biggie. Also, free shipping?! And it's speedy at that. It took exactly 4 days for my first package and I got the second one the next day. And if you buy a bunch of books from the same warehouse you get an additional 50 cents off each book. Definitely a good site to shop!

Date of experience: April 21, 2014
New Jersey
5 reviews
14 helpful votes
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I like to recycle so I buy books from here and they have some really good prices and way better than paying for them new when they have some really good used quality ones here.

Date of experience: December 21, 2013
New Jersey
3 reviews
10 helpful votes
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I have found some really good deals on used books but there are some books that are overpriced as well. Shipping took some time but the books I have ordered always have free shipping.

Date of experience: November 29, 2013
Kansas
68 reviews
178 helpful votes
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Love, love, love thirftbooks.com This site links a number of used bookstores and all their inventory. The listed prices_include shipping_ so you know exactly what you are paying with no nasty surprises at checkout. I am sick and tired of finding an older/used book and getting to the check out page to find the shipping costs are 3x the book cost!

You can navigate their menu tree by book genre or search by author or title. A search result shows you all the available copies of the book. From that search you can narrow down by hard/paperback, price, book condition. Excellent search capabilities.

Another nice surprise is if you order 2 books from the same location (listed in all search results) you get an additional $. 50 off per book. Nice.

I've purchased from here for years, from sites all over the country and have always been pleased that the items showed up on time (or earlier) and have been in the condition as described.

Highly recommended.

Date of experience: September 27, 2011