ThriftBooks

Horrible!
- prices fluctuate significantly (items i had in the cart got significantly more expensive when left there for a few hours).
- items not as described
- customer service poor - i was told to return a item for a 'full refund' (when not as described) even though i live overseas & the shipping cost makes it an impossibility. I'm appalled that any thinking person would even suggest it!
When offered a refund for a book that was not at all as described, i was offered 15%(?) - practically EVERY decent seller/site is fine to take full responsibility & compensate with a FULL refund without the joke of 'returning the item'
- items arrive late (so their delivery estimates even during the covid situation are STILL inaccurate/flawed, but as a CUSTOMER, you're expected to be understanding & supportive of THEM(?)
Not impressed at all & would NOT recommend to ANYONE.
Want a better option? Go with powells books - their customer service standards are MUCH better as are the conditions of their books (which are nearly always BETTER than what they're listed as).

I have placed a few orders with this company. Each time, delivery has been speedy and sustainable. Plus, they have a great mission.

Delivery took place through community mailbox, not door to door as expected. Still effective! Changed rating.

Make sure you open any DVD you order the minute you get them because I was sent the wrong DVD in the right case and because I didn't open it for over 30 days they won't do anything about it.

I frequently order from Thrift Books. My orders are received promptly and in the condition I expected. I have been very satisfied with Thrift Books.

All books arrive quickly, and either meet or exceed my expectations. I recommend highly. Also affordable.

I bought from them many times. Great prices fast delivery and lots of books. I highly recommend it. Great customer service

I ordered a book, which didn't arrive when they said it would. I got it somewhere else and no longer needed it, but they wouldn't let me return it.

I have ordered books from Thrift Books quite a few times in the past and have always been pleased with their service. I've never had a problem with shipping or shipping times, with one exception. When one book never showed up, I contacted them and a a replacement was immediately sent.

Placed an order recently for 4 books, and received the customary note that I should expect them within 4-8 business days. No problem. The books were shipped immediately from Atlanta, GA and Dallas, TX. I live in Arkansas. After a few days I went to 'track your shipment' to see the status. Found out that both packages had been sent to Glendale Heights, IL and were still sitting there; not in a post office, but at a "USPS Shipping Partner?" This 'partner' is One Stop Mailing (OSM).

Did a search on OSM and read a number of horror stories: numerous people detailed how their packages (from various retailers, not specifically Thrift Books) had went to Glendale Heights, IL---and just sat! Some said that it was over 2 weeks before the packages were shipped from Illinois. I'm not certain what a 'shipping partner' is or what it does. I'm thinking that there must be some economical benefit to companies to use them, but it certainly escapes me how sending a book from Texas and Georgia to the Chicago area and then---hopefully?---sending it to me in Arkansas makes sense?

I'm sorry to see this happen. I've basically used Thrift Books to obtain missing volumes of mystery series that my local library doesn't have, and it's worked well. But as far as I'm concerned now, I won't even check TB any longer---unless I can opt out of OSM or something similar being involved. The USPS provides direct service from Dallas and Atlanta to Arkansas, but that must not be an option any longer?

They admitted to selling books no one wants. "Our return policy is we don't accept undesired items".

Beware! They scam every non-American who orders though their website by charging an illegal sales tax.