ThriftBooksReviews 377

I ordered a hardcover book which was listed as "like new" from thrift books - they sent it in a plastic baggie with absolutely NO protection (no bubble wrap, bubble mailer, or anything), which resulted in it being significantly damaged in transit. Specifically the book arrived with a crushed spine, bent and broken pages, a punctured dust jacket, as well as it was dirty or had some type of staining on the top of the book. According to their policy, I was not eligible for a refund because my purchase was under $15 so I contacted customer service who shipped out a replacement free of charge. I was not given the tracking information and told if I wanted it to contact them in 2 business days to receive it. The replacement was ALSO shipped in nothing but a plastic baggie, and was a library book (I was not asked if I wanted a library copy nor informed that I would receive a library copy). This copy is significantly damaged as well and worse then the first copy - the dust jacket is severely bent in multiple places as well as this one was ALSO punctured. It's significantly yellowed, it is getting ready to separate from the spine, the spine itself was bent and even dented on the top. Overall this has just been an absolute miserable and inexcusable experience.

On my last few orders from ThriftBooks, each book I ordered, described as "like new" or "very good" or "clean with no markings" was stained, food-encrusted, spine broken, and/or moldy. I spent more money trying to return the books, and in the end never received even partial refunds. Customer service gave me a runaround.

I ordered a used book listed as being in "very good" condition, but what I received told a different story. The cover was stained and sticky, the pages were bent and marked up, and there was visible water damage. This isn't even close to the standard they claimed. I tried reaching out to cancel another order I no longer needed, but there was no option to stop it despite it not having shipped yet. No real help from customer support, just copy-paste responses. Definitely disappointed and will be looking elsewhere for future purchases.

I have now tried ordering three times. My first order only partially arrived. My second order included a wrong item and despite trying to explain it was not what I ordered, I was told repeatedly their database was right and I was wrong. The third time I was briefly charged over 100.00 but received no order number. Again I was told this was not their problem. I will never order from them again.

I ordered a book they had listed on their website that included a photo of the book. The photo was of a specific edition that I wanted and they sent me an older edition which is, unfortunately useless to me. I asked them to correct the issue and send me the book I ordered, but they are claiming that even though the photo shows a different edition, they did send me the right book. Doesn't even make sense. See photos

I ordered a book listed in "Very Good Condition" but it arrived in poor condition, with deep yellowing on all sides & yellowing deep into each page. I filed for a request for refund/return, which I didn't hear back from. Next day, I have two new emails from them asking me to rate my experience with Thriftbooks and customer service even though I had zero contact regarding my experience and return request. So I rated them low. After that, I get an email from a rep I'll call "B" ranting about my low review and how I'll never be satisfied, blah blah wah. He claims he sent an email about my replacement book. First I heard of it. I then get another email and it's this missing email. But all the dates are wrong. I consider changing my review due to some communication issues but B is such a butthurt little man, I added his drama to my review instead. Well, B went off the rails and sent me another jackhole email. Lord, it was bad, accusatory, self righteous, and weird AF. I wanted to give him some FAFO but realized B was a little man, and little men don't let it go. I wasted enough time, and I all-caps told him to stop emailing me. Haven't heard back but I screenshot everything and saved the correspondence just in case.
I am getting a refund for my whole order, but let's see if it happens. Just be careful of the bait & switch with the book conditions, and any customer service dude named B**** (rhymes with deuce)

Bought a book from this seller on Abebooks. The book was in terrible condition (the condition was supposed to be as new). I returned it but I got a refund only for the book and not for the return shipping. The support told me that they couldn't return the money because of the Abebooks website rules, but this is a lie, since Abebooks says that the money for delivery is returned at the discretion of the seller. So if you don't want to pay for the seller's mistakes, I don't recommend you to buy books there.

I ordered a Marvel graphic novel called The Runaways for $15 bucks including shipping and was so excited to get it. They sent me a children's book called "the runaway" worth two bucks. I was super bummed and asked for the right thing and they said they didn't have any copies of the right thing at all. That makes no sense considering their site said they had multiple copies of the graphic novel I wanted, paperback and hard copy. Ridiculous. I did get a refund but I wanted my book. Just BS and I will never use this site again.

Wanted to buy from you...didn't. It's a poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, poor, business concept to not take all reasonable returns.

Does not send the edition they have pictured. This happened twice to me.
Good luck on getting a resolution your money back as well. Thriftbooks is a scam!
Unfortunately, Amazon supports Thriftbooks as a 3rd party bookseller, so check who the seller is before you checkout.

Ordered several books. One was never delivered. When I contacted customer service they refused to fullfill the order because it was past their 30 day window. Bad order fulfillment and just plain dumb customer service. Lost a good customer over a measly $5 book. Don't trust them. It's not that they have poor customer service, it's more like they just don't care about the customer.

I order a book listed on their website with a specific cover as a gift for my Aunt. I wanted this specific book with this cover becuase it was a childhood book that she was attached to and lost. They sent me a book with the same title and a different cover. I reached out to them abd they said that it was the correct book and would not issue a refund or exchange. This is a awful company and i would never do business woth them again and do not recommend any purchasing from them.

Ordered a textbook for school. The delivery status says "no safe drop" "return to origin". I live in an appartment in a safe neighborhood. No phone call. No email. No attempt to contact me at all. So if you have a job or are a student do not order anything from this site. You likely won't be home when its delivered so they will just send it back. Waste of time and money.

I ordered a two-volume set from Thriftbooks off of Abebooks.com. I emailed Thrift and asked them if both of the books were included, AS ADVERTISED. Customer Service did not answer my query, but sent a boilerplate response that was irrelevant to my specific questions. I sent the same message again and then a third time. I then proceeded to cancel the order within minutes of placing it but they sent the order to me anyway, ignoring my cancellation, and of course only one volume arrived. They then stated that they would refund me only if I returned the book I hadn't asked for! I refused. I'm retired, somewhat disabled, and I don't drive. It would inconvenience me terribly to take public transportation to a distant post office. I refuse to return this order that I did not want or ask for.

Ordered 3 books. All hardback. Two came ok. One came paperback. Customer service said they would send replacement. It came - another paperback. This time they said they do not have a hardback. They did say they would refund the money BUT... this is not the first time I've had this problem. Definitely the last.

I purchased Genki volume 1 textbook for my Japanese studies and the front two pages were ripped out. If a book is damaged, Thriftbooks should alert the customers and let them decide whether or not they would like to purchase the item. It comes off as misleading and we as customers prefer not to do business with a deceptive company!

Send fast and book look like new. Prices are very good. Inside book bright color, like new. I will going to buy more book from the websites agian.

I searched the Thriftbooks website for "Catch-22" in hardback and ordered the one pictured in my search. The book I received was poorly photographed and it was unclear that it was a study guide and not the novel. Thriftbooks refused to offer me a return or refund saying I received the book I ordered.

Most books seem reasonable price for condition, but when a package arrived with the book section and listed CD missing, it seems my email bounced back. They need easily accessible Customer service, follow up for quality and to own any shortfalls.

I ordered a 2003 edition of "Introduction to Complex Analysis" by Mark Ablowitz, paid over $100 and two-days shipping service. I received a $5 worth of an obsolete 1948 edition of the book "Complex Variables" by Ruel Churchill wich is actually marked down for $5. Customer support seems to he unexciting, I wrote a complaint and a review in their page, and I haven't got a response from them. Do not recomend, high possibilities of getting scammed, take your money somewhere else. I included fotos of my order and what they sent me in this review. They don't even provide this option in their website, so they obviously want to limit the customer's ability to file a complaint.