website thubmnail of ThriftBooks
How would you rate ThriftBooks?
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Utah
1 review
2 helpful votes
Follow Matt F.
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I pre-ordered a book two months before production. Now we're well past the production date and it's on backorder for 90 days, but in stock everywhere else in the world. This company is a waste of time!

Date of experience: July 26, 2023
Georgia
1 review
0 helpful votes
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Always impressed
November 3, 2023

I always assume that books will be more expensive and take longer to arrive than on Amazon, but Thriftbooks orders always arrive sooner than they say the will, within a few days, and have consistently low prices. Also, I've been able to get new book releases before they even come out on Amazon. I can also find older out of print books way more easily. It's awesome to have a more ethical shopping option that doesn't have any trade off for me.

Date of experience: November 1, 2023
Georgia
1 review
6 helpful votes
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Hit and miss with what you get. Mostly miss. My last order was six books... 2 of the 4 were very good condition. One was a professional cake decorating book which was all marked up by the previous owner. I' done.
This was the third time I have ordered several books. I will not be looking at this site again. I gave it a good try!

Date of experience: May 11, 2020
Illinois
7 reviews
42 helpful votes
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I've ordered books through this site several times now. Shipping is low and I've found almost every title I've been looking for, even obscure ones. My Half Price Books isn't half as good!

This is a must shop for avid readers--I can't recommend it highly enough. It may be one of my favorite sites, period.

Date of experience: August 7, 2014
North Carolina
1 review
4 helpful votes
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I ordered a few books there and they all came great plus the shipping was free! I had also put my shipping address wrong, and I emailed them. An employee responded very quickly and fixed the issue for me with no problems! I don't know why a lot of people on here have said customer service was awful, but my experience with them was great! I really recommend this company! :D

Date of experience: July 21, 2020
Georgia
1 review
1 helpful vote
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Package lost? They don't care.
December 19, 2021

Did you know if you order *******@ThriftBooks and a package is lost *******@UPS before they hand it off *******@USPS for final delivery no one will track it? It is simply gone. Vanished. Poof. Never existed. Reconsider *******@ThriftBooks I want to *******@amazon but alas I had to use them.

Date of experience: December 19, 2021
Pennsylvania
1 review
3 helpful votes
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Terrible in every aspect
December 22, 2023

I purchased what was supposed to be a signed edition with boxed cover in good condition. What I received was an unsigned, broken spine, bent pages, bent cover and the book looked as if heavier books had been piled on top of it for a long while as the book didn't lay correctly. Fortunately, I got my money back. When I received the book, it was shipped in a plastic shipping bag which, I'm sure was the cause of some of the damage. When they emailed me the label to return the book, I was instructed to BOX it! Let's just say that I took more care in shipping that book back to them than they did sending a $177.00 book to ME! Terrible service but Justin was helpful in getting my refund.

Date of experience: December 22, 2023
Arizona
1 review
4 helpful votes
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Caveat emptor
November 17, 2023

I've recently purchased books with their earned book reward so they were $7 or less.
All sold in good condition. THEY'RE NOT. They are water stained. Torn pages. Badly marked up. These should have been in the trash. Buy only books that are New or Very Good or Like new or ex library.
They will NOT replace the books for men or refund my shipping costs. Caveat emptor

Date of experience: November 17, 2023
Missouri
1 review
4 helpful votes
Follow Ted K.
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Be careful when ordering from this website. Often your last address you had your items shipped too is the not the default address like most modern online websites. If you have multiple address listed the one selected by the website may not be the current one. It is annoying and not entirely clear when placing orders thru the google app or online. Every other website uses your last shipping address so you expect that this would be automatically selected but it is not. I lost out on $48 dollars in used books.

Date of experience: June 6, 2023
Canada
1 review
2 helpful votes
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Legal thievery?
September 13, 2019

Should be a 0. They took the money but the book never came. After a month asked again, they inform that it has been 31 days since the order and they only look into orders less than 30 days. When asked if there anything they could do, they kindly replied by sending the policy by email (it probably would have taken just as much time to look up the order).

Date of experience: September 13, 2019
Tennessee
18 reviews
15 helpful votes
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I really like my books to look nice on my shelf so I go out of my way to buy the highest quality books even if it costs me a little extra. I only received my great condition book (out of several orders where I chose the highest quality option) one time. After a fourth sorely disappointing order I just stopped ordering there altogether. I was paying extra money and still getting poor quality items time after time. If it had been a one time thing, an accident, that would have been totally fine. But this just kept happening.

Date of experience: May 7, 2020
Tennessee
2 reviews
7 helpful votes
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Mostly OK
April 3, 2021

Over the years I have had books here and there that have arrived slightly damaged and I was OK with that. Lately, they have allowed too many terrible copies to be shipped out. This is the second in a month I have received (Before The Darkness Falls) with the cover almost completely detached. I seriously doubt I'll be using their services anymore after this mess.

Date of experience: April 3, 2021
California
2 reviews
6 helpful votes
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Don't buy
July 14, 2020

Ordered 5 Sudoku books and one was not useable. Of the 300 puzzles, only FOUR were not completed. As for the other books, they looked as if a child used them as scribbled books. Not worth it. I bought from Book Outlet in the past, and they sell NEW at same price as thrift books. You just have to be patient because you may have to wait till your book is in stock.

Date of experience: July 14, 2020
Missouri
14 reviews
28 helpful votes
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Best Book Site
April 6, 2017

This site is great! I can get books in like new or great condition for less than as quarter of the price that it would cost to buy new. Plus they offer free shipping after a certain amount. I am a book hoarder, so this site is heaven for me.

Date of experience: April 6, 2017
Virginia
1 review
11 helpful votes
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Unimpressed
August 27, 2015

I was excited to find a site (other than Amazon) where I could buy used books for my grandson. When I received them I was appalled at the condition of 2 of the books. They were terribly dirty with numerous areas of sticky food residue (or at least it looked like food and was various colors). Additionally one of the books that I paid $3.59 for had a price on the back of 99 cents. I feel as though I was ripped off.

Date of experience: August 27, 2015
Washington
1 review
1 helpful vote
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Only 50% success rate
March 13, 2021

I ordered a total of 6 hardcovered books, all very good or like new in quality. Only 3 books fit that description. One book arrived as a severely water damaged paperback (order summary conveniently doesn't state if what I purchased was hardcover or paperback), another 'very good' book arrived without its dust cover and instead had 2 very distinct water rings on the front cover! The final book has never arrived. I submitted 2 claims. One reply they said I'll get a new copy and the other said they were out and I'll get a refund instead since they no longer have the book. But I have no idea which book will be replaced and which will be refunded. They also left previous price tags on one book, showing that they bought the book from value village and then sold it to me for 70 cents more. Not my idea of a great gift that I thought I was getting.

Date of experience: March 13, 2021
Canada
4 reviews
17 helpful votes
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Deceptive company
September 5, 2020

States that they ship via Fedex when they ship USPS standard, so high shipping charges for very long shipping times. When I inquired about the shipment up front in order to avoid delays, they specifically stated that they use Fedex, then sent through cheaper alternative anyways. When challenged on this, they continued to deceive. Buy your books elsewhere.

Date of experience: September 5, 2020
Arkansas
1 review
2 helpful votes
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Kept sending wrong book
September 9, 2018

I ordered a book from here. Gave them title, author, and ISBN # and 2 different times they sent the wrong book. Will never order from this place again. Im not sure if they know what they are doing or if they just throw any book in the mail and collect money. Very bad business!

Date of experience: September 9, 2018
Texas
8 reviews
37 helpful votes
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I've read several positive reviews, but my experience was terrible! I paid for several books and only received one. The books are very cheap, so I didn't lose much of money, but it's very frustrating when I order specific items and they're never shipped to me.

Date of experience: December 27, 2014
West Virginia
5 reviews
5 helpful votes
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I have ordered from this company on several occasions and have been completely satisfied every time. The products, even though they are used have always been in great shape. Items shipped very fast as well!. Would recommend this company to anyone looking for great used books!

Date of experience: April 11, 2016

Overview

ThriftBooks has a rating of 2 stars from 375 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ThriftBooks most frequently mention customer service, good condition and dust jacket. ThriftBooks ranks 38th among Used Books sites.

service
153
value
153
shipping
156
returns
90
quality
152
+158