Even though the quality was inconsistent, I LOVED the idea of trading boxes with other moms back in the early days of ThredUp. But then they changed the model. I had box 'credits,' that simply went away with the new model; however, they did give me a $10 credit for my first purchase.
My first purchase was good, but not great. I got a new-ish looking pair of shoes for myself and outfitted my younger son with some mini-Boden pieces. They are (or were... I haven't been back in months) weak in older boy sizes. What I paid was the high side of fair, but softened with the $10 credit.
Then, I tried selling. I actually sent two stuffed bags. The first one had winter coats - one of which was outgrown before it was ever worn (LL Bean) as well as jeans, shoes, all kinds of stuff. I got a fraction of what the clothes were worth (probably $400 worth of clothes for which I received about $24 dollars. But, the convenience of shipping from home and not having to drive to donate at Goodwill made it worth it. I never knew of course, what happened to the clothes they didn't accept--they aren't too clear about that.
A few months later, a local children's boutique went out of business. I bought all I could for pennies on the dollar - NWT! - and gave away or gifted what I could. What I couldn't - and I'm talking brands like Hanna Anderson, Zutano and more - I packed up to send to ThredUp. At that point, they were practically begging for 'designer/boutique' brands and a check on the site showed these were brands they accepted. I also through in a couple of lightly worn mainstream brand items - Old Navy, Oshkosh, because I didn't have enough of them to warrant a trip to a donation center. I didn't care if ThredUp didn't take those and gave them away.
I waited. And waited. And waited. About two months and multiple emails later, I got a version of a 'sorry, we've been so busy' note. And then I got my check. It was for $4.74. The items they accepted? The Old Navy and Oshkosh stuff. ONE of the probably 40 or 50 boutique pieces was accepted; the rest were declined with vague reasons.
Like others have said, it made me sick to my stomach. I don't know where those clothes went, but they were current season and they were salable. Heck, I'd rather GIVE them away to kids in my area than not know if they were resold elsewhere. I don't know if I'd go so far as to say SCAM (although some have), but for sure, not transparent and honest.
I've never been and never will be back. There are other consignment options closer to home that offer better selection at better prices and I can see exactly what I'm getting and I can see clothes I've sold them on the sales floor. Trust and reputation was the main reason to choose ThredUp and quite frankly, they've lost both.