business logo of thredUP

thredUPReviews 6,178

2.1
How would you rate thredUP?
grey star
grey star
grey star
grey star
grey star

thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
This company does not typically respond to reviews
Florida
1 review
0 helpful votes
Follow Gabriela B.
Unfollow Gabriela B.
Send Message
Share Review
Report Review

I love thredup!
January 26, 2015

I love thredup!
I really enjoy shop clothes in the night from my bed! Lol

Date of experience: January 25, 2015
Nebraska
1 review
2 helpful votes
Follow Robyn G.
Unfollow Robyn G.
Send Message
Share Review
Report Review

ThredUP is awesome
January 25, 2015

ThredUP is awesome. It is great that they sell mew and gently used. As a stay at home mom and also a full time in home daycare provider. I don't have to much time to my self. Or to even leave my house. As a mom of 3 kids. I am always looking for a good deal or bargain. ThredUP helps with the bargin shopping. I really do wish they would explain better ot take a photo when they lable the item(tiny flaw)

Date of experience: January 25, 2015
Florida
1 review
2 helpful votes
Follow B B.
Unfollow B B.
Send Message
Share Review
Report Review

I love ThredUP!
January 25, 2015

I love ThredUP! Their selections to choose from is extensive, the prices are great and the clothes are in great condition. The only thing that I have been slightly disappointed with in the past is that the shipping takes quite a while. But, since they recently opened a warehouse on the East Coast (where I live), I'm hoping that will be remedied. Keep up the good work, ThredUp team!

Date of experience: January 25, 2015
Ohio
22 reviews
27 helpful votes
Follow Dale H.
Unfollow Dale H.
Send Message
Share Review
Report Review

I just purchaseda pair of grey suede guess boots and a pair of juicy pants. They arrived promptly and in excellent condition. You should consider shopping here. A great value at a great price. I will shop here again for sure.

Date of experience: January 22, 2015
California
1 review
3 helpful votes
Follow Sylvia C.
Unfollow Sylvia C.
Send Message
Share Review
Report Review

I've been a customer of Thred Up for several years now and for the most part love it. It's convenient for this SAHM to shop online rather than take my little ones to the mall with me sometimes. I've purchased thousands of dollars worth of bags, kids clothes (boys and girls), women's shoes, designer bags, and women's clothing. I've also returned, had my complaints (sometimes I'd get kicked out of the site while shopping because item pics not downloading fast enough, missing items). I've also sold and learned to collect my sales through the PayPal process. Quality of most of the items are new or like new. Sometimes it's a fail and I get stuff that's not true to size. You need to know your clothing and shoe sizes in each brand named item when you shop to get an accurate sized item. A size 6 in one brand may not be the same size in another. But my husband is pretty amazed at my finds.

Date of experience: January 19, 2015
Florida
1 review
1 helpful vote
Follow Heather G.
Unfollow Heather G.
Send Message
Share Review
Report Review

I love thredUP!
January 18, 2015

I love thredUP! You can always find great items at amazing prices and there is a constant flux in what they have making it that much more exciting to find great pieces. It's like the best bargain hunting ever! I tell everyone I know about it!

Date of experience: January 18, 2015
Illinois
1 review
1 helpful vote
Follow Jo T.
Unfollow Jo T.
Send Message
Share Review
Report Review

I enjoy browsing through this site. There items offered are wide range. The items always arrive in the condition stated and the prices are fair. Free shipping is always a plus. Sometimes I will specify a category of clothing and instead of just showing that category other unasked for items will be included. How a blouse can be thrown it when you click on shoes is unknown. That is not something that happens too often and it won't deter me from this site but it has happened.

Date of experience: January 17, 2015
California
1 review
0 helpful votes
Follow Jodie M.
Unfollow Jodie M.
Send Message
Share Review
Report Review

I've bought and "sold" through this site and have been pleasantly pleased. Of course, I'd like more credit for the clothes I send in, but I'm not going to complain. The process is so easy! Once you understand what type of clothes they accept and are looking for, it's pretty easy to put a bag together.

Date of experience: January 15, 2015
Georgia
1 review
4 helpful votes
Follow Jessica A.
Unfollow Jessica A.
Send Message
Share Review
Report Review

I've bought from them several times. The pictures are terrible, they listed one item as a shirt, when it was clearly a dress. Items that I received were not in great condition either. Most were faded, some were stained and the pictures were missing details that were important to the purchase (such as length/details of the fabric, the staining or fading). Overall, I've had MUCH better luck at Goodwill and several local consignment and thrift shops. Every time I took a chance buying from them, I was very disappointed. I made a purchase when they first launched, after I received my shipment a rep sent me an email asking me about my experience and if I had any suggestions. I wrote them an email explaining the issues I had, which was ignored. Don't bother with them, don't make my mistake...

Date of experience: January 12, 2015
Washington
1 review
0 helpful votes
Follow Jessica H.
Unfollow Jessica H.
Send Message
Share Review
Report Review

ThredUp has become the first place I shop for clothes. From casual wear to bridesmaids dresses and now for my maternity clothes. I feel like I can finally dress the way I have always wanted to but could never previously afford. Love it!

Date of experience: January 12, 2015
Mississippi
3 reviews
7 helpful votes
Follow MLP P.
Unfollow MLP P.
Send Message
Share Review
Report Review

Horrible
January 12, 2015

Horrible. If I could give it no stars I would. Sent in a full sack of clean girls clothes. Stated there was stain. There were none. Received $5 for around 18 items. Use your local consignment store or donate so you will get the tax write off.

Date of experience: January 12, 2015
District of Columbia
1 review
1 helpful vote
Follow Susy F.
Unfollow Susy F.
Send Message
Share Review
Report Review

My experience with ThredUP has been great. I sold several items and also purchase items from the site!

Date of experience: January 11, 2015
California
1 review
0 helpful votes
Follow Suzanne S.
Unfollow Suzanne S.
Send Message
Share Review
Report Review

I love this site!
January 11, 2015

I love this site! What is not to like? Either way, I see it as a win, win situation...
Haven't paid full price for any clothes for years... long before this site, but, really love the
Concept... glad it is available... Thanks

Date of experience: January 11, 2015
Missouri
1 review
0 helpful votes
Follow Jill T.
Unfollow Jill T.
Send Message
Share Review
Report Review

I have purchased several items from thred up for my children and for myself. I've been very happy with the quality of the items and the price. My most recent purchases for myself include a maternity dress for a wedding and a maternity dress for a formal event, by purchasing used, I've saved approx $250 for dresses that I'll likely wear only once.To The people upset abt not getting much money for their items they've consigned, I think that's just the nature of consignment. I do think, as someone else mentioned, that some of the photos could be improved if they ironed the clothes, but w mass qty, that's likely unrealistic.

Date of experience: January 10, 2015
Maryland
1 review
10 helpful votes
Follow Ashley D.
Unfollow Ashley D.
Send Message
Share Review
Report Review

Thredup is garbage
January 9, 2015

Thredup is garbage. Payouts for items are about 50 cents. I sent in a pair of 7 for all mankind jeans (retail $245) worn a handful of times and they did not accept them because of a "stain." I had them send me 2 pictures and there is absolutely no stain! So shady. I fully expect these jeans to show up on their site for sale. Do not waste your time!

Date of experience: January 9, 2015
California
1 review
0 helpful votes
Follow Katharina K.
Unfollow Katharina K.
Send Message
Share Review
Report Review

I love this site!
January 8, 2015

I love this site! I have found so many great bargains. I would suggest to sign up for their one time fee (it's a lot in the beginning) to do free returns. It's totally worth it to try stuff on and send back what you don't like.

Date of experience: January 8, 2015
Minnesota
1 review
0 helpful votes
Follow Amanda J.
Unfollow Amanda J.
Send Message
Share Review
Report Review

I love Threadup. I have had wonderful experience ordering clothes online from them.It is easy and I love the pictures and descriptions of the clothing on their website. I have ordered clothes from here for my daughter and myself.The best part is, I can get nice looking, good looking clothes in my price range.

Date of experience: January 8, 2015
New York
3 reviews
5 helpful votes
Follow Patty V.
Unfollow Patty V.
Send Message
Share Review
Report Review

I can't say enough good things about ThredUp and recommend it highly to anyone who loves clothes as much as I do. I'm not sure how I originally came to find out about the site, but it has become my go to place, especially when it comes to finding extra special dresses or other items for myself and my grand daughters. Everything I've purchased has been new, nearly new and of the highest quality. The prices are all at least 60% off and I've gotten some spectacular things that were 80% off of original retail. Shopping is a breeze and shipping is fast. ThredUp is so great, I almost didn't write this review as I want to keep it for myself!

Date of experience: January 8, 2015
California
1 review
8 helpful votes
Follow Lynn L.
Unfollow Lynn L.
Send Message
Share Review
Report Review

I was so excited about using this site but am positively outraged with my service! The first time I sent in a bag stuffed to the brim with clothes, but I wasn't sure they would take most of them so I got the insurance. They accepted about 6 items and I got the rest back. I wanted to get something I really liked so it took me awhile to find what I wanted. When I did, I couldn't find out how to redeem my money, so I sent them an email asking what happened. They told me that they had put it towards the insurance so I didn't get to buy anything! In that email I asked about the second bag I sent in as well. I sent nicer, more expensive clothes and its been about 2 months and I haven't heard back yet. They said it probably got lost or something! So, in all they didn't let me redeem my money, they lost a bag of some really nice expensive clothes, and were quite unhelpful! I have not tried shopping there though, so who knows... DO NOT SELL YOUR CLOTHES TO THEM! TRUST ME!

Date of experience: January 7, 2015
South Carolina
1 review
0 helpful votes
Follow Jamie C.
Unfollow Jamie C.
Send Message
Share Review
Report Review

I love the site!
January 7, 2015

I love the site! And seriously have purchased soo many items both for myself and for my children!

Date of experience: January 7, 2015

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442