thredUPReviews 6,178

First 2 items that I ever ordered from them were a big fat fail! 1st one has 2 bright red stains on the front that were not disclosed in description. I will have to throw in trash, can't decide if it's blood or marker. 2nd item was described as a Blouse. It's a light weight jacket! Customer service was no help at all. Waste of money! Deleted app, no more thred up for me!

I've ordered twice from this company and I have to say the clothing is not in barely used condition. Most look are either stained or show signs of fading. They definitely overcharge too. You're better off going to Marshall's or TJ Maxx. At least you'd get brand new clothing in unused condition. If you are going to buy from there, wait until they have a big sale because the clothes ARE NOT worth the price. It also takes mors than two weeks for you to get your order too.

Looking for a way to resell clothes, I turned to Thredup instead of my usual local shops. They charge a premium for returns of unaccepted clothes and for 1 month turnarounds instead of 3+ month turnarounds. Since the clothes I was selling were spring appropriate and I didn't want to delay an extra 3+ months I added the rush fee.

Only three of eight accepted items were sold by the time limit. As a result I now owe Thredup $30. I would have been better off donating these clothes. What's worse, the items that didn't sell are still sitting on their site without any promise of money back to me, the clothing owner. The process for reclaiming unsold items (adding them to your cart by the time limit) does not work. Items just show up in your cart at the full price.

Lastly, Thredup's customer service is non existent. There is a chatbot that filters you to FAQs, an email inbox that never results in a reply, and a phone number that goes to a voicemail. I've been trying to get in touch during business hours for over two weeks.

Bottom line, I do not recommend Thredup to any serious sellers. Stick with other sites or your local shops. If you do send your items in, accept it's just a donation and might even put you in the hole financially for doing this good deed.

I purchased 5 pair of brand name shorts. The only one which I can wear has bleach dots on it and rust wear at the hem. It will cost me more to return them than I paid for them. $3.99 each item return fee plus $10.99 if I want one of their return labels. Give this site a pass!

Bought a jacket, everything was fine except for the paint stains they didn't mention SMH Ridiculous. Wouldn't have paid 25 cents had I know that

I bought a Vera Bradley handbag that was brand new with tags attached from Thredup. They charged $112.99. I know Vera Bradley is expensive, which is why I thought it was maybe a reasonable price. I received it, and it's actually a tiny little bag. The attached tag said it originally cost $45! They more than doubled the original MSRP! They make handbags final sale items, so it's not like I can return it. After this experience, I doubt I will buy from them again! They are price gouging. They're corrupt!

I made the mistake of ordering some pieces from ThredUp and was charged $3.99 per piece as a restocking fee. I don't know any other company that charges this much for restocking, and you must also pay for the return shipping. Essentially I paid them to try on 4 pieces of clothing that didn't work. Never again.

A couple of years before the Pandemic, I cleaned out my closet and finally packed up a bunch of modest and high-end clothes to sell with ThredUp. I wound up earning a lame credit. I believed that I would get paid for my clothes. Fast forward to the present...I purchased four pairs of pants off of their site. I received them 2 days ago. The fit and style (which you really can't decipher from their bizarre white background & photographed on ill-fitting-mannequin-body-parts photos) are awful. I went back on their site to initiate a return and, low and behold, they charge a return fee for every item. The descriptions of the clothes are inadequate. I have pants I can't or won't wear and ThredUp makes it too difficult to return the items. I find their business practices deplorable.

I purchased four blouses and they were scheduled to be delivered a week ago. They are still not here. Customer service told me that I should continue to wait (as if I have nothing better to do). They did not provide a solution. They asked me to reach out in a few days. Returnd/refund is a nightmare.

It has been over 3 weeks since I got a notification that my package would be shipping in 3-6 business days. When I sent an email asking what the status was, I got an email a day later saying I would be getting a refund because the package was mislabeled by their system. So now I don't get my package because of an error on their end after waiting 3+ weeks. At least I get a refund. Won't be ordering from them again.

DO NOT BUY ANYTHING (ESPECIALLY PANTS) HERE. If you think you are getting something super cute, it usually turns out a totally different fit and size then you wanted. For example, I bought mom jeans, but ended up with some super ugly and unflattering skinny jeans that were not even the size I asked for. So learn from my mistake and DO NOT BUY PANTS HERE!
It also smells like shii

I bought a skirt on this website, I need customer support, I sent like 4 email since the day I made the purchase and I never got any of them answered, so no, do not trust this page at all

They now charge $14.99 for processing the items you send them. Since they pay very little, it doesn't make any sense to sell through them anymore, you'd probably lose money.
Also, after reading other reviews, I checked myself and realized that they keep selling items that have "expired" instead of donating them, so that they still make money on them but you get nothing.
It is much easier to donate to Goodwill and take a tax deduction and it makes more financial sense.

When this company first started, it was simply amazing. I found it during the pandemic when I couldn't shop anywhere else. I've been a loyal customer for a few years now. This last order has made me never ever want to shop with this company again. First off I have tried to contact their customer service numerous times with no response. I even chatted with someone but then ended up not getting what they had promised me. Bottom line my return was excepted by them, but never credited to my credit card! I also received four items that were torn. I've tried contacting them over and over again I finally got a hold of somebody who was able to help me with two of the items. Their total was 3995 but I was only refunded 1350. Where is my money? Two other items I had supposedly bTheir total was 3995, but I was only refunded 1350. Where is my money? Two other items I had supposedly been refunded for never has shown up anywhere. This company is not trustworthy. Do not give them your money or your donations.

This company was good a few years ago now they charge you $15 for "standard processing" of a clean out kit, although you are only making $1-$2 per item that they are selling and already making a huge profit off of you. Take your stuff elsewhere

I'm new to Thredup. I made a return mid-January '23 on a $50 purchase and haven't received a refund yet, despite being told in a "chat" on February 1, '23 it would be refunded to my account after they slid it into a credit position without asking me how I wanted it refunded. It's now Feb 16 and no refund has landed in my account. And they do not respond to emails. I'm not loving this company.

Bought 6 tops Jan 2023. 1 silk blouse (reported good condition) had oil stains not visible due to extreme wrinkling in picture. Also shown as royal blue, was actually purple. 1 wool sweater (reported Excellent condition) had a hole in back. 1 blouse pictured as black, blue, cream was actually black, blue, light yellow and lavender (ugh). Other 3 tops were great. Not worth the $3.99 per item restock fee plus postage to return the bad, so will donate. Makes the 3 good ones very expensive, so not buying Thred Up anymore.

I have used ThredUP for years - I guess that has come to an end. Yes, processing times were getting out of hand (months), to the point that the clothes you sent in were no longer in season by the time they reached the site. NOW they are charging for everything possible. $2.99 for a donation bag (or a free emailed label), $14.99 for a "standard" 11+ week processing time, or $22.99 for a "rush" 3 week processing time. Unless you are selling luxury brands, don't expect to break even with this new pricing structure.

They steal your items, be careful! I sent in a bunch of clothes. I specifically had TWO designer items that I placed in a bag and put a note about how they were expensive... Well...they miraculously never made it, interesting! A girl confirmed she received the order, but those two items disappeared. I wrote back to her to ask her about the bag with the other two pieces and she IGNORED ME! I filed a complaint with the BBB but of course, nothing was done. I'm sure these girls take valuable pieces for themselves OR to sell them outside, on their own. Disgusting, thieves! Never again!