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thredUPReviews 6,178

2.1

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thredUP Reviews Summary

ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.

This summary is generated by AI, based on text from customer reviews

service
793
value
832
shipping
794
returns
582
quality
737
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California
2 reviews
0 helpful votes
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Two for two
August 2, 2016

I bought two groups of things within a few weeks. The delivery was speedy, the packaging was great, the items were exactly as described, and I feel as if I've saved a fortune. I've already started recommending ThredUP to friends!

Date of experience: August 1, 2016
Ohio
1 review
0 helpful votes
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Item descriptions
August 2, 2016

I enjoy using thredup, but oftentimes am hesitant to buy becuase I can't clearly see/ understand the product from just the picture.

Date of experience: August 1, 2016
Pennsylvania
1 review
0 helpful votes
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Had a great experience. Great deals and brands, Was delivered quickly.

Date of experience: August 1, 2016
New York
1 review
0 helpful votes
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At my door before I knew it!
August 2, 2016

Great experience all around. I got my items very quickly and as described. Will definitely shop here again.

Date of experience: August 1, 2016
Missouri
1 review
1 helpful vote
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Sizing wrong
August 1, 2016

I order an Old Navy tank top. It said large but when I got it it was to small for me and my daughter who is a 2 or 3 in jrs.

Date of experience: August 1, 2016
Iowa
1 review
0 helpful votes
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Very happy
August 2, 2016

I have been pleased with my experience so far. I have enjoyed the clothing i have purchased. Two things- 1. When i make a purchase i get an error message from the site, but then my paypal is processed, so i know it has gone through. I think there must some issue, 2. A like button would be cool. So that you can bookmark items that you like without having to put them in your cart.

Date of experience: August 1, 2016
California
1 review
0 helpful votes
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Favorite place to shop
August 2, 2016

Can't beat the deals. My favorite part is seeing how much I save

Date of experience: August 1, 2016
Ohio
1 review
0 helpful votes
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Great selection
September 2, 2016

I really like selection Some items are overpriced at retail price

Date of experience: August 1, 2016
Indiana
1 review
0 helpful votes
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Great site
August 2, 2016

I have enjoyed shopping online through thread up it is certainly a great way to find the brands I love at the price I am willing to pay!

Date of experience: August 1, 2016
Colorado
1 review
0 helpful votes
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Excellent designer clothing
September 2, 2016

I ordered a few items to try choosing new with tags or like new. They arrived within 6 days and we're all perfect. Still, I have 14 days to decide if I'll keep them all, and returns are easy and free. Also received my first kit which was easy to fill and mail. Items have to be less than 5 years old. I'd love it if threadUp expanded and started a vintage department too.

Date of experience: August 1, 2016
Nevada
2 reviews
0 helpful votes
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Happy shopper!
August 2, 2016

I've purchased a couple items from the sale items. I'm very happy with my new purse and colorful raincoat. The ease of navigating makes shopping fun instead of a hassle

Date of experience: August 1, 2016
Montana
1 review
0 helpful votes
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Great quality great prices
August 2, 2016

40% off my first order, add to that the great deals! I'm very pleased with my experience.

Date of experience: August 1, 2016
Utah
1 review
0 helpful votes
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Love it!
August 2, 2016

Fun way to shop at thrift prices and love the selections!

Date of experience: August 1, 2016
Texas
1 review
0 helpful votes
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Could have been easier
August 2, 2016

I enjoy making purchases from Thred Up and I also recently donated some clothes. After over a month, I finally received an email stating what my credit was based on my donation. I never was able to log in on my phone and figure out how to get the cash sent to me instead of getting store credit. Not a huge deal because I will use (and have used some) the store credit. It just could have been easier to do, in my opinion.

Date of experience: August 1, 2016
New Jersey
1 review
0 helpful votes
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Don't Sell.
August 1, 2016

The clothes I have purchased from ThredUp have been in wonderful condition. Prices aren't too, too bad either -- if you take advantage of the free shipping over $75, discount codes, and clearance prices.
However, I sent them tons of stuff -- approximately 30ish pieces. I got back $29.95 from them for those pieces. After reviewing the list of items they purchased from me, they marked up a wallet of mine to $30.99! Not to mention the other items that were marked up...
I would not advise selling to ThredUp if you have an alternative way of selling your clothes.

Date of experience: August 1, 2016
Tennessee
1 review
0 helpful votes
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Best Shopping Experience EVER!
August 2, 2016

The quality of the ThredsUp clothing and accessories is so unbelievable! The ease of the no hassle shopping online allows you to search what you want, in the size that you need. It arrived clean, pressed and folded neatly in a sturdy box with tissue paper. Impressive!

Date of experience: August 1, 2016
Georgia
1 review
0 helpful votes
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Great customer service!
January 18, 2021

I received answers to my questions within 48-72hrs after I emailed
Customer service. They've been very helpful!

Date of experience: August 1, 2016
New Jersey
1 review
0 helpful votes
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Thred UP is the best
August 2, 2016

I've sent in 3 bags of clothing and so far so good. It takes them a while to review the articles of clothing, so people have patience! Also my orders are packed with perfection and love. The people there must really love what they do.

Date of experience: August 1, 2016
New Jersey
1 review
0 helpful votes
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Thread up experience
August 2, 2016

Very easy to select everything you like and narrow down in the cart before check out. Easy sorting functionality. Not had a bad experience.

Date of experience: August 1, 2016
New York
1 review
0 helpful votes
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I recently purchased a pair of Timberland boots from ThredUp. They are nice, though slightly different than how I perceived them from the website. I wish ThredUp had photos of their shoes from a few more angles -- it's hard to tell by looking straight-on or at an angle exactly what shape the shoes are.

Date of experience: August 1, 2016

From the business

thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.


thredup.com
Founded in 2009
San Francisco, CA, United States
+442