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ThredUp's reputation is marred by significant customer dissatisfaction, particularly regarding the selling process and customer service. Many users report feeling misled about item valuations and processing times, leading to frustration over perceived exploitation and lack of transparency. While some customers appreciate the variety of products available for purchase, issues such as delays in shipping, inadequate communication, and poor handling of returns overshadow these positives. Overall, the sentiment leans heavily towards disappointment, prompting many to recommend alternative selling methods and express reluctance to engage further with the company.
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I bought two groups of things within a few weeks. The delivery was speedy, the packaging was great, the items were exactly as described, and I feel as if I've saved a fortune. I've already started recommending ThredUP to friends!
I enjoy using thredup, but oftentimes am hesitant to buy becuase I can't clearly see/ understand the product from just the picture.
Had a great experience. Great deals and brands, Was delivered quickly.
Great experience all around. I got my items very quickly and as described. Will definitely shop here again.
I order an Old Navy tank top. It said large but when I got it it was to small for me and my daughter who is a 2 or 3 in jrs.
I have been pleased with my experience so far. I have enjoyed the clothing i have purchased. Two things- 1. When i make a purchase i get an error message from the site, but then my paypal is processed, so i know it has gone through. I think there must some issue, 2. A like button would be cool. So that you can bookmark items that you like without having to put them in your cart.
Can't beat the deals. My favorite part is seeing how much I save
I really like selection Some items are overpriced at retail price
I have enjoyed shopping online through thread up it is certainly a great way to find the brands I love at the price I am willing to pay!
I ordered a few items to try choosing new with tags or like new. They arrived within 6 days and we're all perfect. Still, I have 14 days to decide if I'll keep them all, and returns are easy and free. Also received my first kit which was easy to fill and mail. Items have to be less than 5 years old. I'd love it if threadUp expanded and started a vintage department too.
I've purchased a couple items from the sale items. I'm very happy with my new purse and colorful raincoat. The ease of navigating makes shopping fun instead of a hassle
40% off my first order, add to that the great deals! I'm very pleased with my experience.
Fun way to shop at thrift prices and love the selections!
I enjoy making purchases from Thred Up and I also recently donated some clothes. After over a month, I finally received an email stating what my credit was based on my donation. I never was able to log in on my phone and figure out how to get the cash sent to me instead of getting store credit. Not a huge deal because I will use (and have used some) the store credit. It just could have been easier to do, in my opinion.
The clothes I have purchased from ThredUp have been in wonderful condition. Prices aren't too, too bad either -- if you take advantage of the free shipping over $75, discount codes, and clearance prices.
However, I sent them tons of stuff -- approximately 30ish pieces. I got back $29.95 from them for those pieces. After reviewing the list of items they purchased from me, they marked up a wallet of mine to $30.99! Not to mention the other items that were marked up...
I would not advise selling to ThredUp if you have an alternative way of selling your clothes.
The quality of the ThredsUp clothing and accessories is so unbelievable! The ease of the no hassle shopping online allows you to search what you want, in the size that you need. It arrived clean, pressed and folded neatly in a sturdy box with tissue paper. Impressive!
I received answers to my questions within 48-72hrs after I emailed
Customer service. They've been very helpful!
I've sent in 3 bags of clothing and so far so good. It takes them a while to review the articles of clothing, so people have patience! Also my orders are packed with perfection and love. The people there must really love what they do.
Very easy to select everything you like and narrow down in the cart before check out. Easy sorting functionality. Not had a bad experience.
I recently purchased a pair of Timberland boots from ThredUp. They are nice, though slightly different than how I perceived them from the website. I wish ThredUp had photos of their shoes from a few more angles -- it's hard to tell by looking straight-on or at an angle exactly what shape the shoes are.
Answer: Don't bother. I got 80 cents for a whole bag of good condition name brand clothes.
Answer: I've actually emailed their customer service to show them how many negative reviews there were on this site and they did not care at all. They just quoted their policies. I'm sure they will go bankrupt soon enough...
Answer: 1% but they trash the expensive stuff (or am not sure what they do with it) and sell the cheap stuff. So i sent 2 bags with over 20 items, and got total 25$. I had antik batik dress, anthropologie clothes, jcrew, christian lacroix, etc. and they trashed the expensive (new condition) brand and listed cheap things. I will not send them stuff again, it was very hurtful.
Answer: Because they essentially steal your clothes and then sell them for a profit. You get hardly any payout, but they gladly take all your clothes and sell them for a big mark up.
Answer: Of course buyers are satisfied. They are getting other peoples' brand-name, like-new clothes that has been stolen by ThredUp. Buying from ThredUp just supports their dishonest and shady business practice.
Answer: I almost always sell on eBay first. Then when I don't feel like hanging on to the clothes any more and just want my closet space back and they have been on eBay for months, I will send to thredUP. I don't even send in that high end of items and I will usually get $16 and up per bag. So to me, it's a last resort, but I usually can expect something even if it's a little. I LOVE thredUP for buying. Use their upfront calculator to see what items they take. They will say 50 cents to 1.00 per item so it is not hidden info. There is always the return option where you can get your entire bag back for $12.99 as well. Everyone who has nice stuff they'd want back should opt for this method always.
Answer: They sent me an email and put the money on my thred up account so I can buy something. I was do disgusted I gave up on the whole thing
Answer: Because I sent in 575.00 worth of clothes and recieved 8.00 in credit, half of them had tags still on them and were high priced items. When I asked for proof why they did not take them in they said they had stains on them. I asked for pics because they were brand new, they squirted water on them and took a pic. It takes a couple months to even get your credit and when you buy womens clothes, half the time I was sent stained or childrens sized clothes, TWICE is a much better company.
Answer: Honestly this company is not choosing to accept a lot of product that could easily be listed. I have sent bags and bags, including valuable pieces... cashmere sweaters, high end items of considerable retail cost and relatively recently produced. When questioned I am given the response that the items were not in as good a shape as they wanted them to be. That their buyers should be able to buy perfect product. My take on this is... if it's a 200 dollar cashmere sweater and the purchase price is under 10 dollars, a few pills on the fabric should be a non issue! Period. I question what is going on, frankly, as many do. Too much disappears with no explanation, many bags go into complete reject status. I genuinely am concerned that there is a story here and may become apparent after a while. Only time will tell.
Answer: Not worth it unless you have stuff priced over $40 and can get 40%. There percentages are ridiculous for lower priced clothes. You can order return assurance for about $12 but be prepared to get a bag back with your items stuffed in like garbage. They do not even take the time to fold things nicely even though you pay for this service.
thredUP.com was designed to be an easy and convenient way to buy and sell secondhand clothing.